ZipRecruiter

Log In

1

Customer Success Coordinator Jobs in Rochester, MI

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring ... Requirements As a Customer Success Manager at Realtime Robotics, you are the customer's champion ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring ... Requirements As a Customer Success Manager at Realtime Robotics, you are the customer's champion ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

Primary ownership and accountability for customer satisfaction within assigned accounts. * Build ... Project management and project coordination skills. * Excellent problem-solving skills and strong ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

$48K - $60K/yr

The ability to collaborate with cross-functional teams, including sales, technical support, and product development, to ensure a coordinated approach to customer success. * Proficiency in methods to ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

The CSS will provide excellent customer service associated with all inbound internal and external ... Establish and maintain effective and proactive working relations, communication, and coordination ...

Chet's Rent-All

Rental Coordinator

Warren, MI · On-site

$18 - $24/hr

As an Equipment Rental Coordinator , you are the connection between our customers and the equipment ... customer success and company growth. You'll be part of a team that values initiative, rewards ...

RIVET Work

Implementation Manager

Detroit, MI

... customer success, account management, implementation, or enterprise project management for B2B SaaS products or (b) construction field and operations leadership, such as managing crews, coordinating ...

Rivet Work Inc.

Implementation Manager

Detroit, MI · On-site

... customer success, account management, implementation, or enterprise project management for B2B SaaS products or (b) construction field and operations leadership, such as managing crews, coordinating ...

RIVET Work

Implementation Manager

Detroit, MI · On-site

... customer success, account management, implementation, or enterprise project management for B2B SaaS products or (b) construction field and operations leadership, such as managing crews, coordinating ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Coordinator JobsCustomer Success Coordinator Jobs in Rochester, MI

Customer Success Coordinator information

See Rochester, MI salary details

$26.7K

$45.9K

$69.5K

How much do customer success coordinator jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success coordinator in Rochester, MI is $45,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $50,600.00 per year, depending on experience, location, and employer.

How does a customer success coordinator collaborate with sales and support teams to ensure client satisfaction?

As a Customer Success Coordinator, you'll frequently act as a bridge between the sales and support teams to ensure a seamless client experience. You'll work closely with sales to understand client expectations and onboarding requirements, and coordinate with support to resolve issues or escalate technical problems. This collaborative approach not only helps maintain high customer satisfaction but also allows you to advocate for client needs internally, contributing to process improvements and retention strategies.

What are the key skills and qualifications needed to thrive as a customer success coordinator, and why are they important?

To thrive as a Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in business or a related field. Familiarity with customer success platforms like Salesforce or HubSpot, as well as proficiency in CRM systems, are typically required. Exceptional problem-solving abilities, empathy, and organizational skills help you effectively manage client needs and resolve issues. These skills and qualities are crucial for building lasting customer relationships, ensuring satisfaction, and driving product adoption and retention.

What is the difference between Customer Success Coordinator vs Customer Support Specialist?

AspectCustomer Success CoordinatorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; certifications like CRM or customer success coursesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentProactive engagement, account management, relationship buildingReactive support, troubleshooting, issue resolution
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech for technical support

The Customer Success Coordinator focuses on proactive client engagement and retention, while the Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coordinator emphasizes relationship management, whereas Support Specialists focus on technical problem-solving.

Is customer success coordinator an entry level job?

A customer success coordinator role is often considered entry-level, suitable for candidates with strong communication skills and some customer service experience. However, some positions may require prior knowledge of customer relationship management (CRM) tools or related certifications. Experience requirements can vary depending on the company and industry.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Customer Success Coordinator jobs in Rochester, MI look for?

The top searched job categories for Customer Success Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Coordinator jobs?

Cities near Rochester, MI with the most Customer Success Coordinator job openings:

Customer Success Coordinator jobs near you
Infographic showing various Customer Success Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $45,921 per year, or $22.1 per hour.

Customer Success Manager

Realtime Robotics

Detroit, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing-one where mass reshoring is not only viable, but inevitable.
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders.
Requirements
As a Customer Success Manager at Realtime Robotics, you are the customer's champion internally and their most trusted point of contact externally. You bring a strong understanding of manufacturing environments and simulation workflows, allowing you to engage customers in their technical language, understand requests in their proper context, and translate those needs clearly to Product, Support, and Engineering teams. You maintain a deep, always-current view of each account - knowing where customers stand, what they need, and what is in their way - and you are organized and proactive enough to keep everything moving. This is a role for someone who is as comfortable in a conversation about robotic workcell design as they are building a structured feedback summary for a product review.
What You'll Do
  • Maintain a comprehensive, real-time understanding of each assigned account - including active projects, open issues, workcell configurations, simulation workflows, and stakeholder priorities.
  • Serve as the internal voice of the customer, ensuring every team that touches an account has full context on the customer's technical environment, goals, and current state.
  • Build and sustain strong relationships with key stakeholders at automotive OEMs and Tier 1 suppliers, engaging credibly with engineers, simulation specialists, program managers, and executive sponsors alike.
  • Conduct regular customer touchpoints - check-ins, business reviews, and strategic discussions - to stay ahead of needs and clearly articulate the value Resolver delivers within their manufacturing operations.
  • Act as the first point of intake for customer issues and requests, assessing urgency and manufacturing or simulation impact before routing to the appropriate internal team.
  • Provide internal teams with structured, technically grounded customer context - including deployment specifics, workcell configuration, software version, prior history, and business impact
  • Monitor open support cases and escalations to ensure timely resolution; follow through until the customer confirms the issue is fully addressed.
  • Gather and synthesize customer feedback into structured, technically contextualized requests
  • Partner with the Customer Success Program Manager to ensure customer-driven initiatives are documented, prioritized, and tracked through to delivery.
  • Lead the onboarding process for new customers, ensuring a smooth transition from sales to active deployment of Resolver and other Realtime Robotics solutions.
  • Develop and deliver training content, documentation, and best practices tailored to each customer's technical environment, team structure, and simulation workflow.
  • Monitor customer health metrics and report on key metrics including adoption rates, satisfaction scores, issue resolution time, and retention.
  • Collaborate with account management to proactively identify opportunites for upselling or cross selling based on customer needs and expanding manufacturing use cases.

Required Qualifications:
  • Willingness to travel to customer sites to support key engagements, on-site reviews, and relationship-building activities.
  • 3-5+ years of experience in customer success, account management, or a related customer-facing role in a technical or industrial environment.
  • Strong understanding of manufacturing processes, robotic workcells, or simulation workflows - enough to engage customers in their technical language and interpret requests in context.
  • Technically savvy with a demonstrated ability to quickly learn and master new software tools, particularly in industrial automation
  • Highly organized, with the ability to maintain a clear, current picture of multiple accounts simultaneously and act decisively on that knowledge.
  • Proven ability to structure and communicate customer feedback in technically detailed, actionable formats for Product and Engineering audiences.
  • Experience working closely with technical support or engineering teams, providing customer context to accelerate and improve issue resolution.
  • Strong relationship management skills - able to build trust and credibility with both technical practitioners and senior stakeholders.
  • Excellent written and verbal communication skills, with the ability to adapt tone and depth for engineers, program managers, and executives.
  • Analytical and proactive - able to identify risks early, triage effectively, and drive resolution across teams without direct authority.
  • Proficiency with HubSpot or similar CRM tools for account tracking, health monitoring, and reporting.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

Preferred Qualifications:
  • Degree or equivalent experience in Engineering, Business, or Manufacturing.
  • Hands-on experience with robotics simulation tools such as Siemens Process Simulate, Roboguide, or similar OLP and workcell design platforms.
  • Experience in the automotive industry in manufacturing, engineering, simulation, or digital transformation roles.
  • Knowledge of SaaS or cloud-based software deployment in industrial or manufacturing settings.
  • Experience coordinating with a program management or project delivery function.

Benefits
  • Competitive Healthcare Coverage
  • Unlimited PTO
  • Commuting Expenses Covered
  • Telecommunications Stipend
  • 401k Match
  • HSA Employer Contribution

Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer. All candidates must be legally authorized to work in the United States now and in the future.

Apply