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Customer Service Coordinator Jobs in Rochester, MI

1-800 Hansons, LLC

Customer Service Coordinator

Troy, MI · On-site

$20/hr

Customer Service Coordinator Looking for a steady, full-time customer service career with weekday hours, weekly pay and benefits? Join HANSONS in Troy. We're hiring a Customer Service Coordinator to ...

1-800 Hansons, LLC

Customer Service Coordinator

Troy, MI · On-site

$20/hr

Customer Service Coordinator Looking for a steady, full-time customer service career with weekday hours, weekly pay and benefits? Join HANSONS in Troy. We're hiring a Customer Service Coordinator to ...

1-800 Hansons LLC

Customer Service Coordinator

Troy, MI · On-site

$18 - $20/hr

We're hiring a Customer Service Coordinator to help our existing customers get the service they need after their home improvement project is complete. You'll communicate with customers, manage ...

Aramark

Customer Service Coordinator

Livonia, MI · On-site

$16.75 - $22/hr

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution.

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Customer Service Coordinator information

See Rochester, MI salary details

$11

$18

$25

How much do customer service coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service coordinator in Rochester, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.82 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Customer Service Coordinator jobs in Rochester, MI?

For Customer Service Coordinator jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Rochester, MI look for?

The top searched job categories for Customer Service Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Coordinator jobs?

Cities near Rochester, MI with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,814 per year, or $18.7 per hour.

Customer Service Coordinator

FRIEDMAN MANAGEMENT COMPANY

Farmington Hills, MI

$17.75 - $23/hr

Full-time

Re-posted 15 days ago

Job description

Position Summary

Friedman Real Estate is seeking a professional, customer-focused, and detail-oriented Customer Service Coordinator to support the day-to-day operations of its commercial property management service team. The Customer Service Coordinator serves as a primary point of contact for tenants, vendors, maintenance personnel, and internal stakeholders, coordinating service requests, documenting activities, and assisting with administrative functions. This position is designed for individuals seeking to build a career in commercial property management and customer service within a team-oriented environment.

Essential Duties and Responsibilities

  • Coordinate and assist with maintenance and service requests for tenants occupying commercial properties.
  • Enter, update, monitor, and track work orders within company property management systems and databases.
  • Receive and respond to incoming telephone calls, emails, and service inquiries from tenants, vendors, maintenance personnel, and property management staff.
  • Provide accurate and timely communication regarding the status of service requests and maintenance activities.
  • Monitor open service requests and conduct follow-up communications as necessary.
  • Assist with scheduling, coordination, and organization of maintenance-related activities.
  • Maintain accurate records, files, and documentation related to tenant requests and vendor services.
  • Perform additional duties and special projects as assigned.

Qualifications

  • High School Diploma, GED, or equivalent required.
  • Minimum of two (2) years of customer service, administrative support, reception, hospitality, retail, call center, food service, or related experience required.
  • Strong verbal, written, and interpersonal communication skills.
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Demonstrated ability to provide professional and courteous customer service.
  • Experience with real estate, facilities management, or property management software is preferred but not required.

Equal Employment Opportunity

Friedman Real Estate is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, family responsibility, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other status protected under applicable federal, state, or local law.

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