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Customer Service Coordinator Jobs in Rochester, MI

Brehob

Be Seen First

Outside Service Coordinator

Detroit, MI · On-site

$19.50 - $24.75/hr

Why a career as an Outside Service Coordinator with Brehob? Brehob has proudly served the industry ... Call customers as needed * Work with stockroom/outside purchasing for all service group material ...

Amerisure

Customer Experience Coordinator

Farmington Hills, MI · On-site

$17.75 - $23/hr

Customer Experience Coordinator Amerisure creates exceptional value for its partners, policyholders ... Assists with scheduling service-related reviews and making sure necessary updates have been made ...

Michigan Humane

Customer Care Coordinator

Detroit, MI · On-site

$17.75 - $23.25/hr

Customer Care Coordinator Location: Detroit, MI Hours: Full-Time Who We Are: Michigan Humane is a ... services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly ...

Cintas

Customer Experience Coordinator

Troy, MI

$16.75 - $22/hr

Requisition Number: 230297 The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge ...

Cintas

Customer Experience Coordinator

Troy, MI · On-site

$16.75 - $22/hr

Requisition Number: 230297 The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge ...

TJX Companies

Customer Experience coordinator

Warren, MI · On-site

$15.25 - $15.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Tjx

Customer Experience Coordinator

Franklin, MI · On-site

$15.25 - $15.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Marshalls

Customer Experience Coordinator

Auburn Hills, MI · On-site

$15.25 - $15.75/hr

Role models outstanding customer service. Creates a positive internal and external customer ... coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a ...

Tjx

Customer Experience Coordinator

Auburn Hills, MI · On-site

$15.25 - $15.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Tjx

Customer Experience coordinator

Warren, MI

$15.25 - $15.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Rochester, MI

Customer Service Coordinator information

See Rochester, MI salary details

$11

$18

$25

How much do customer service coordinator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service coordinator in Rochester, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.82 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.
More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Customer Service Coordinator jobs in Rochester, MI?

For Customer Service Coordinator jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Rochester, MI look for?

The top searched job categories for Customer Service Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Coordinator jobs?

Cities near Rochester, MI with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,814 per year, or $18.7 per hour.

Outside Service Coordinator

Brehob

Detroit, MI • On-site

$19.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

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Brehob Corporation rating

6.6

Company rating: 6.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

291st of 417 rated retail wholesalers

Job description

Why a career as an Outside Service Coordinator with Brehob?

Brehob has proudly served the industry for over 70 years with leading products and best in class customer service.

Competitive Benefits:

  • Medical, Dental, Vision, and Life benefits
  • PTO, Holiday Pay, and Sick Pay
  • 401k and company matching
  • Profit Sharing
  • HSA Contributions by company
  • Referral Program up to $1500

Position Summary

This position is key to the service operation the Outside Service Planner answers calls from our customers, assigns the tech to the job in expand it, approves the service report once the job is completed, makes sure all billable lines are in the system and toggles the job for invoicing. This is our set up and billing arm in service.

Key Responsibilities

• Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments.

• Assist with all departmental needs relating to service operations, customer service, or general administration.

• Assist in management of administrative aspects of service department including filings, documentation invoicing, past due account reporting, customer service

• File and maintain hard-copy files/documents and(or) electronic files, as needed

• Create and maintain reports for departments as required

• Update electronic information in company software, for accuracy and completeness.

• Call customers as needed

• Work with stockroom/outside purchasing for all service group material requisitions

• Assist with Rental paperwork

Key Metrics /Performance Indicators

· Jobs are scheduled at least one week ahead

· Receiving is processed within 24 hours of delivery

· Calls are answered before the 3rd ring

· Weekly inventory cycle counting is complete

· Tech hours are reconciled before Monday at 10 am for last week.

· Safety sign ins & Safety Walk is completed every month

Job Requirements

· Travel may be required when training in different branches

· College Diploma or Equivalent Experience, or Education

· Must be comfortable on fork truck

· Must be able to lift 40lbs-50lbs around a 10k sft. warehouse

Work Schedule

  • · Hours of operation 7:30am-4:30pm , must be able to work weekends if needed, must be able to participate in on-call rotation for emergency service calls.

Brehob Corporation is a federal government contractor. As such, we take affirmative action to employ and advance in employment without regard to race, color, religion, sex, national origin, age, citizenship, disability, or veteran status.
AA/EOE/M/W/VETS/DISABLED

Resumes with photos will not be considered

Recent incidents have occurred regarding people or groups attempting fraudulent hiring activity
by pretending to be Brehob employees. Brehob Corporation is in no way affiliated with these
groups. If you are unsure of the legitimacy of a phone call or request, please do not respond
directly. Instead, call (317) 231-8080 to verify this information. Please keep the following in mind
if you are unsure of the validity of a job offer or check you may have received.
- Brehob does not offer remote jobs.
- All emails will come from a Brehob.com address, not a Gmail address.
- We will never send you a check for any reason before your first day on the job.
- We will never ask you to deposit a check, and transfer funds back to us.

What Brehob Corporation employees say

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