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Customer Service Coordinator Jobs in Rochester, MI

Service Coordinator

Madison Heights, MI · On-site

$19.23 - $28.85/hr

About the Role We are seeking an organized and customer-focused Service Coordinator to join our team. The successful candidate will be responsible for coordinating service requests, scheduling ...

Service Coordinator

Rochester Hills, MI · On-site

$18.25 - $23/hr

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end ...

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Service Coordinator

Madison Heights, MI · On-site

$18.25 - $23/hr

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end ...

Service Coordinator

Rochester Hills, MI · On-site

$18.25 - $23/hr

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end ...

Service Coordinator

Madison Heights, MI · On-site

$18.25 - $23/hr

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end ...

Client Service Coordinator

Troy, MI · On-site

$17 - $22.25/hr

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital ... HIRING QUALIFICATIONS COMPETENCIES Leadership • Customer Focus • Peer Relationships • ...

Service Coordinator

Novi, MI · On-site

$18.50 - $23.50/hr

Responsible for creating work orders, providing status to customers and following up with ... Complete daily reports. Assist in coordinating activities such as scheduling, customer notification ...

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Outside Service Coordinator

Detroit, MI · On-site

$19.50 - $24.75/hr

Why a career as an Outside Service Coordinator with Brehob? Brehob has proudly served the industry ... Call customers as needed * Work with stockroom/outside purchasing for all service group material ...

Showing results 21-40

Customer Service Coordinator information

See Rochester, MI salary details

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$18

$25

How much do customer service coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service coordinator in Rochester, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.82 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Customer Service Coordinator jobs in Rochester, MI?

For Customer Service Coordinator jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Rochester, MI look for?

The top searched job categories for Customer Service Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Coordinator jobs?

Cities near Rochester, MI with the most Customer Service Coordinator job openings:

Infographic showing various Customer Service Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,814 per year, or $18.7 per hour.

Service Coordinator

Fidia

Madison Heights, MI • On-site

$19.23 - $28.85/hr

Full-time

Re-posted 20 days ago


Job description

About the Role

We are seeking an organized and customer-focused Service Coordinator to join our team. The successful candidate will be responsible for coordinating service requests, scheduling appointments, communicating with customers and technicians, and ensuring efficient service delivery.

Key Responsibilities

  • Schedule and coordinate service appointments.
  • Act as the primary point of contact for customers regarding service inquiries.
  • Maintain accurate service records and documentation.
  • Monitor work orders and ensure timely completion.
  • Communicate with technicians, suppliers, and customers to resolve issues.
- Coordinate parts with customer deliveries

Coordinate with parts department for shipping

  • Tracking of service department tools
  • Prepare reports and update databases as required.
  • Provide excellent customer service and support.

Requirements

  • High school diploma or equivalent; associate degree preferred.

  • Previous experience in customer service, administration, or service coordination.

  • Strong organizational and multitasking skills.

  • Excellent verbal and written communication abilities.

  • Proficiency in Microsoft Office and scheduling software.

  • Ability to work independently and as part of a team.

  • Professional development opportunities

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Fidia logo

About Fidia

Sourced by ZipRecruiter

Industry

Office supplies and stationery stores

Company size

11 - 50 Employees

Headquarters location

Rochester Hills, MI, US