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Customer Service Manager Jobs in Rochester, MI (NOW HIRING)

Customer Service

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Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Customer Service

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Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

Getinge

Manager, Customer Service

Fraser, MI

$90K - $114K/yr

You just found it. Job Overview Manage the Customer Service personnel and department. Job Responsibilities and Essential Duties : * Manage all CS activity against CS 4 hour Service Level Agreement

Getinge

Manager, Customer Service

Fraser, MI · On-site

$90K - $114K/yr

You just found it. Job Overview Manage the Customer Service personnel and department. Job Responsibilities and Essential Duties : * Manage all CS activity against CS 4 hour Service Level Agreement

Meijer

Manager - Customer Service

Roseville, MI

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Meijer

Manager - Customer Service

Roseville, MI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Tamaroff Motors Inc

Service Manager

Roseville, MI · On-site

With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains ... The Service Manager plays a pivotal role in overseeing the daily operations of the service ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, MI

Customer Service Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Customer Service Manager jobs in Rochester, MI?

For Customer Service Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Service Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Manager jobs?

Cities near Rochester, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,385 per year, or $25.7 per hour.

Customer Service Manager

JB Cutting, Inc.

Mount Clemens, MI • On-site

$105K - $120K/yr

Full-time

Re-posted 7 days ago

Job description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.


The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:Essential Duties & Responsibilities
  • Lead, coach, and develop the Customer Service team to provide outstanding customer support.
  • Monitor team performance, establish goals, and conduct performance evaluations.
  • Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
  • Oversee order entry, order acknowledgments, revisions, and order accuracy.
  • Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
  • Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
  • Monitor order status and proactively communicate delays, shortages, or changes to customers.
  • Develop and maintain strong relationships with key customer accounts.
  • Review customer service metrics and identify opportunities for continuous improvement.
  • Create and implement standardized processes to improve efficiency and customer satisfaction.
  • Assist in developing departmental procedures, training materials, and best practices.
  • Maintain accurate customer records and documentation within company systems.
  • Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
  • Participate in customer meetings and support strategic account initiatives.
  • Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
  • Perform other duties as assigned.
Qualifications
  • Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
  • 5+ years of customer service experience in a manufacturing environment.
  • Previous supervisory or management experience required.
  • Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Highly organized with exceptional attention to detail.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with Microsoft Office, particularly Excel and Outlook.
  • Experience with ERP/MRP systems is preferred.
Knowledge, Skills & Abilities
  • Exceptional customer service mindset.
  • Strong leadership and team development skills.
  • Excellent verbal and written communication.
  • Ability to build positive relationships with customers and coworkers.
  • Analytical thinker with strong organizational skills.
  • Ability to remain calm and professional under pressure.
  • Continuous improvement mindset with a focus on efficiency and process optimization.
Physical Requirements
  • Ability to sit for extended periods while working at a computer.
  • Occasionally walk throughout the manufacturing facility.
  • Ability to lift up to 20 pounds occasionally.
Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.