Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are
Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are
Customer Service Manager
Roseville, MI · On-site
$20.15 - $21.15/hr
- Overview New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM
Customer Service Manager
Roseville, MI · On-site
$20.15 - $21.15/hr
- Overview New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM
Assistant Customer Service Manager
Troy, MI · On-site
$18 - $20/hr
Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discounts * Health insurance * Paid time off * Vision insurance Nino Salvaggio is currently looking for an Assistant Customer
Quick apply
Assistant Customer Service Manager
Troy, MI · On-site
$18 - $20/hr
Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discounts * Health insurance * Paid time off * Vision insurance Nino Salvaggio is currently looking for an Assistant Customer
Description At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and
Description At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and
Assistant Customer Service Manager
Livonia, MI · On-site
$45K - $57K/yr
Benefits: * 401(k) matching * Dental insurance * Employee discounts * Free food & snacks * Health insurance * Paid time off * Vision insurance Nino Salvaggio is currently looking for an Assistant
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Assistant Customer Service Manager
Livonia, MI · On-site
$45K - $57K/yr
Benefits: * 401(k) matching * Dental insurance * Employee discounts * Free food & snacks * Health insurance * Paid time off * Vision insurance Nino Salvaggio is currently looking for an Assistant
At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and individuals with
Quick apply
At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and individuals with
Assistant Customer Service Manager
Troy, MI · On-site
$18 - $20/hr
Responsive recruiter Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discounts * Health insurance * Paid time off * Vision insurance Nino Salvaggio is currently looking for an
Assistant Customer Service Manager
Troy, MI · On-site
$18 - $20/hr
Responsive recruiter Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discounts * Health insurance * Paid time off * Vision insurance Nino Salvaggio is currently looking for an
Entry Level Customer Support Representative
Livonia, MI · On-site
$15 - $17/hr
Duties: * Entering data * Splitting and labeling loan packages * Ordering verifications of income * Verifying Social Security Numbers * Indexing of loan conditions * Ordering and uploading documents
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Entry Level Customer Support Representative
Livonia, MI · On-site
$15 - $17/hr
Duties: * Entering data * Splitting and labeling loan packages * Ordering verifications of income * Verifying Social Security Numbers * Indexing of loan conditions * Ordering and uploading documents
Assistant Customer Service Manager
Macomb, MI · On-site
$18.90/hr
Position Title: Assistant Customer Service Manager Department: Front-end Position Reports To: Store Management Position Summary: Create an outstanding customer experience through exceptional service.
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Assistant Customer Service Manager
Macomb, MI · On-site
$18.90/hr
Position Title: Assistant Customer Service Manager Department: Front-end Position Reports To: Store Management Position Summary: Create an outstanding customer experience through exceptional service.
Entry Level Customer Support Representative
Livonia, MI · On-site
$15 - $17/hr
Duties: * Entering data * Splitting and labeling loan packages * Ordering verifications of income * Verifying Social Security Numbers * Indexing of loan conditions * Ordering and uploading documents
Quick apply
Entry Level Customer Support Representative
Livonia, MI · On-site
$15 - $17/hr
Duties: * Entering data * Splitting and labeling loan packages * Ordering verifications of income * Verifying Social Security Numbers * Indexing of loan conditions * Ordering and uploading documents
Job Title: Purchasing and Customer Service Manager Department: Purchasing Reports To: Director of Operations FLSA Status: Exempt DiaMedical USA is a fast-growing medical equipment distributor looking
Job Title: Purchasing and Customer Service Manager Department: Purchasing Reports To: Director of Operations FLSA Status: Exempt DiaMedical USA is a fast-growing medical equipment distributor looking
About the Job: Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Quick apply
About the Job: Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
About the Job: Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Quick apply
About the Job: Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Entry Level Operations Assistant
Troy, MI · On-site
We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our team. In this role, you will be responsible for managing and maintaining accurate data across
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Entry Level Operations Assistant
Troy, MI · On-site
We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our team. In this role, you will be responsible for managing and maintaining accurate data across
Customer Service Support
$17.50 - $22.25/hr
PRIMARY PURPOSE OF POSITION To interact with customers and sales force concerning orders and shipments in accordance with the Company?s objectives. Devote full time to the business and affairs of
Customer Service Support
$17.50 - $22.25/hr
PRIMARY PURPOSE OF POSITION To interact with customers and sales force concerning orders and shipments in accordance with the Company?s objectives. Devote full time to the business and affairs of
Customer Service Support
Clarkston, MI · On-site
$17.50 - $22.25/hr
PRIMARY PURPOSE OF POSITION To interact with customers and sales force concerning orders and shipments in accordance with the Companys objectives. Devote full time to the business and affairs of
Customer Service Support
Clarkston, MI · On-site
$17.50 - $22.25/hr
PRIMARY PURPOSE OF POSITION To interact with customers and sales force concerning orders and shipments in accordance with the Companys objectives. Devote full time to the business and affairs of
Entry Level Operations Assistant
Troy, MI · On-site
We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our team. In this role, you will be responsible for managing and maintaining accurate data across
Quick apply
Entry Level Operations Assistant
Troy, MI · On-site
We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our team. In this role, you will be responsible for managing and maintaining accurate data across
Be Seen First
Service Manager
Royal Oak, MI · On-site
$70K - $85K/yr
The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving
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Be Seen First
Service Manager
Royal Oak, MI · On-site
$70K - $85K/yr
The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving
Customer Service Manager information
See Rochester, MI salary details
$22.6K - $29K
5% of jobs
$29K - $35.4K
14% of jobs
$37.8K is the 25th percentile. Wages below this are outliers.
$35.4K - $41.8K
16% of jobs
The median wage is $47.6K / yr.
$41.8K - $48.2K
17% of jobs
$48.2K - $54.6K
12% of jobs
$54.6K - $61K
9% of jobs
$62.4K is the 75th percentile. Wages above this are outliers.
$61K - $67.4K
11% of jobs
$67.4K - $73.8K
6% of jobs
$73.8K - $80.2K
5% of jobs
$80.2K - $86.6K
2% of jobs
$86.6K - $93K
3% of jobs
$22.6K
$53.4K
$93K
How much do customer service manager jobs pay per year?
As of Jul 12, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What are popular job titles related to Customer Service Manager jobs in Rochester, MI? For Customer Service Manager jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rochester, MI look for? The top searched job categories for Customer Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service Manager jobs? Cities near Rochester, MI with the most Customer Service Manager job openings:
Hobby Lobby rating
6.3
Based on 867 frontline employees who took The Breakroom Quiz
18th of 39 rated national retailers
Job description
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
- Perform duties as front-end manager
- Assist customers with returns
- Manage registers
- Assist customers as needed
- Provide excellent customer service
Starting full-time range - $20.15 - $21.15 per hour
What Hobby Lobby employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Hobby Lobby
Sourced by ZipRecruiter
Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Oklahoma City, OK, US