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Customer Service Manager Jobs in Rochester, MI (NOW HIRING)

Ionbond

Customer Service Manager

Madison Heights, MI · On-site

Ionbond is a customer-focused organization, and we're seeking a Customer Service Manager with excellent attention to detail, outstanding communication skills, and a passion for delivering top-tier ...

IHI Ionbond Inc.

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Customer Service Manager

Madison Heights, MI · On-site

$55K - $75K/yr

Customer Service Manager - Madison Heights, Michigan Are you a dynamic and energetic leader who thrives in a fast-paced, industrial environment? Do you excel at building strong relationships, staying ...

Meijer

Customer Service Manager

Macomb, MI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an entry-level position, so no prior experience is required. However, strong ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an entry-level position, so no prior experience is required. However, strong ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

Crane 1 Services, Inc.

Service Manager

Detroit, MI

$65K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

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Customer Service Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What job categories do people searching Customer Service Manager jobs in Rochester, MI look for? The top searched job categories for Customer Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service Manager jobs? Cities near Rochester, MI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

Ionbond

Madison Heights, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Are you a dynamic and energetic leader who thrives in a fast-paced, industrial environment? Do you excel at building strong relationships, staying organized, and jumping in as a team player when needed? If you're looking for a unique and challenging opportunity, we want to hear from you!
Ionbond is a customer-focused organization, and we're seeking a Customer Service Manager with excellent attention to detail, outstanding communication skills, and a passion for delivering top-tier service. In this role, you will collaborate closely with the plant management and sales to ensure our customers receive the best possible experience.
Contact details
Questions? Don't hesitate to contact
US Recruitment Team
[email protected]
Download the job description
Job description
What do we ask?
  • Lead the Shipping and Receiving/Delivery personnel to ensure all department functions including training, coaching, and employee development.
  • Build and retain customer relationships by providing excellent service related to regarding ordering, pricing, delivery, etc. and respond to routine questions.
  • Oversee and participate in the overall department functions to ensure proper coating specifications, purchase orders, and special instructions are included with incoming and outgoing orders.
  • Establishing production schedules; monitoring the status of customers' orders and expected shipping dates. Alert local team of any issues that may impact the organization's ability to effectively serve its customers.
  • Liaise with Sales Managers, Production Management, and Regional Staff to ensure that proactive and proper communication is provided to current and prospective customers.
  • Work closely with management and engage the team to develop continuous improvement and 5S Program in the facility for the day-to-day responsibilities by maintaining a safe and neat work area established by corporate safety regulations
  • Other duties assigned

What do we offer?
Unleashing potential is at the core of our approach. We provide a dynamic environment that opens doors to both international and local growth opportunities, helping you reach your full potential. Here's what you can expect from being part of our team:
Diverse work environment where we embrace teamwork and innovation that drives us towards new applications and customer service excellence.
Competitive compensation package and salary based on experience and educational credentials.
Bonus eligible and tuition Reimbursement.
Comprehensive Medical, Dental, and Vision coverage with low premiums and affordable annual deductibles.
Flexible spending accounts (medical and dependent care), life insurance, short-term & long-term disability, employee assistance programs, and 401k Safe Harbor Retirement Account plus company match
We believe in work-life balance
Enjoy generous time off starting your first year - including vacation and personal days that grow with your tenure
Who are we looking for?
We are seeking a candidate with:
Bachelors degree from an accredited college is preferred
High School Diploma is required minimum education
Five plus years of experience working in an industrial or manufacturing environment
Having technical sales and/or customer service experience
Five plus years experience in team management/ leadership role
Excellent customer service skills and the ability to go above and beyond to meet or exceed customer expectations
strong communication skills; both written and verbal
Proficient in Microsoft Office and basic office tools
Such as internet, PCS, email, etc
Demonstrates a strong work ethic, exceptional attention to detail, and excellent organizational and time management skills.
Display high levels of energy and professionalism
Able to work core business hours on-site that reflect the hours of our customers
8:00 AM to 5:00 PM
Interested in this job?
We are delighted that you are interested in a position with career opportunities at Ionbond and look forward to receiving your application.

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