Service Manager
Livonia, MI · On-site
Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department
Service Manager
Livonia, MI · On-site
Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Service Manager
West Bloomfield, MI · On-site
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Service Manager
West Bloomfield, MI · On-site
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Service Manager
Farmington, MI · On-site
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Service Manager
Farmington, MI · On-site
Beztak is looking to hire a Service Manager to join our team. This position is responsible for ... Motivate and hold accountable a team to provide excellent customer service and high-quality repairs ...
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service - Self Storage Manager
Waterford, MI · On-site
$16/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
Waterford, MI · On-site
$16/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service Manager information
See Rochester, MI salary details
$22.6K - $29K
5% of jobs
$29K - $35.4K
14% of jobs
$37.8K is the 25th percentile. Wages below this are outliers.
$35.4K - $41.8K
16% of jobs
The median wage is $47.6K / yr.
$41.8K - $48.2K
17% of jobs
$48.2K - $54.6K
12% of jobs
$54.6K - $61K
9% of jobs
$62.4K is the 75th percentile. Wages above this are outliers.
$61K - $67.4K
11% of jobs
$67.4K - $73.8K
6% of jobs
$73.8K - $80.2K
5% of jobs
$80.2K - $86.6K
2% of jobs
$86.6K - $93K
3% of jobs
$22.6K
$53.4K
$93K
How much do customer service manager jobs pay per year?
As of May 30, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What job categories do people searching Customer Service Manager jobs in Rochester, MI look for? The top searched job categories for Customer Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service Manager jobs? Cities near Rochester, MI with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 26 days ago
Job description
Company Description
VIP Truck Center stocks new and used Ford and Volvo commercial trucks, parts, and accessories. We service all makes of trucks.
Our Sales Department offers new and used trucks, financing programs customized to fit customer needs, and trade-ins.
Our Parts Department is stocked with genuine Ford and Volvo truck parts.
Our Service Department features state-of-the-art diagnostic and repair equipment. Our skilled factory-trained and certified technicians deliver efficient, quality truck service.
Job Description
VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager.
*Monitor and control the performance and profitability of the department
*Monitor technicians productivity
* Maintain good relations with customers
* Recruit, train and retain technicians
* Mentor and advise technicians,
* Make sure the right technician is assigned the right job
* Monitor the warranty process
* Work with other departments as required.
* Perform additional duties as required
VIP offers a benefit package that includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match.
Qualifications
The ideal candidate will have a high school diploma, a mechanical background with at least five years as a journeyman mechanic, be diesel engine certified, and at least two years as a foreman/service advisor. Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and insurability is mandatory. Must be computer proficient.
Duties Include:
Additional Information
VIP Truck Center, LLC offers a competitive salary and benefits program including Blue Cross medical, vision and dental insurance.
All your information will be kept confidential according to EEO guidelines.
EOE
VIP Truck Center stocks new and used Ford and Volvo commercial trucks, parts, and accessories. We service all makes of trucks.
Our Sales Department offers new and used trucks, financing programs customized to fit customer needs, and trade-ins.
Our Parts Department is stocked with genuine Ford and Volvo truck parts.
Our Service Department features state-of-the-art diagnostic and repair equipment. Our skilled factory-trained and certified technicians deliver efficient, quality truck service.
Job Description
VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager.
*Monitor and control the performance and profitability of the department
*Monitor technicians productivity
* Maintain good relations with customers
* Recruit, train and retain technicians
* Mentor and advise technicians,
* Make sure the right technician is assigned the right job
* Monitor the warranty process
* Work with other departments as required.
* Perform additional duties as required
VIP offers a benefit package that includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match.
Qualifications
The ideal candidate will have a high school diploma, a mechanical background with at least five years as a journeyman mechanic, be diesel engine certified, and at least two years as a foreman/service advisor. Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and insurability is mandatory. Must be computer proficient.
Duties Include:
Additional Information
VIP Truck Center, LLC offers a competitive salary and benefits program including Blue Cross medical, vision and dental insurance.
All your information will be kept confidential according to EEO guidelines.
EOE