Mobile Customer Service Jobs in Rochester, MI (NOW HIRING)

Job Description

Regional Sales Director

Seeking enthusiastic sales leadership to continue growth as a branded Xfinity partner.

Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. The Sales Director is responsible for overseeing all sales and operational functions for multiple districts in the assigned area. We offer an aggressive compensation structure in addition to base pay and other benefits. Our compensation plan is aligned so that it proportionately increases with the number of stores you can successfully manage and the more Gross Profit you can deliver!

Who we are:

Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 13 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video, and Voice providers to residential and business customers.

As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 200 locations across the US.

What are we looking for?

The ideal candidate is a driven Sales leader with experience managing sales teams in the cable and mobile industry. They should aspire for a long-term career and be eager to join our growing team!

Core Duties and Responsibilities for a Regional Sales Director

Sales and Leadership

• Responsible for supervision and profitability of all stores in assigned area.
• Analyze sales trends for the locations, unlock full potential of each store location by maximizing resources, available sales promotions, and team effectiveness.

• Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale.
• Manage to monthly targets for sales performance, recruiting and retention and operational effectiveness.
• Leverage best practices for product positioning, account analysis, promotional offer use, retention tools, and overall customer sales and service expectations.
• Work with leadership to analyze the business of the retail locations in the district and implement practices to fulfill goals. These include overseeing the recruitment and training of sales reps in conjunction with the training and recruiting team, managing key KPI's from the Sales Report and keeping high NPS scores.
• Follow best practices using the support of the Operations team to improve the cost-effectiveness of the operations.
• Oversee compliance with policies and procedural issues.
• Oversee each of your district's inventory for mobile devices, core cable products and accessories.
• Oversee the District Manager team responsible for cash handling policies and procedures, exceptions reporting, etc.
• Lead the team to ensure excellence in customer service with every customer contact.
• Coordinate with Leadership & Training team to initiate and sustain effective sales channel training and development programs.

• Oversee sales quotas and operational effectiveness for all District Managers, Managers and Sales Reps in assigned store locations.

• Conducting regular meetings with all sales staff to assist them in achieving their goals

Operations

• Maintain standards of appearance, cleanliness, timeliness as established by Blufox Mobile.

Customer Experience (NPS)

• Manage NPS (Customer Satisfaction) score for customer interactions within District.

Employee Benefits Include:

• Medical Plan
• Dental Plan
• Vision Plan
• 401K
• Vacation, Sick and Personal Time Off
• Travel allowance

• Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance.
• Annual "Blufox Winners Circle" trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership.

Minimum Qualifications

• Bachelor's Degree preferred
• Minimum of 10 years' experience
• Strong interpersonal and communication skills
• Travel between stores in the district is required
• Extensive experience in building a successful staff through continual training
• Outstanding skills in team leadership, strategic planning, and personnel management
• Proficiency in Microsoft Office applications

Job Qualification

• 3+ years of Sales Director experience preferred
• 3+ years of District Management experience required
• Wireless/Cable/Retail sales experience required

Job Type: Full-time