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Mobile Customer Service Jobs in Rochester, MI (NOW HIRING)

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ... Review the Liveops Mobile Device and Security Requirements Application and Certification Process

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All JobsMobile Customer Service JobsMobile Customer Service Jobs in Rochester, MI

Mobile Customer Service information

See Rochester, MI salary details

$9

$17

$24

How much do mobile customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for mobile customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Mobile Customer Service vs Call Center Customer Service?

AspectMobile Customer ServiceCall Center Customer Service
Work EnvironmentMobile, often remote or on-the-go, using smartphones or tabletsOffice or call center setting, primarily stationary
Required CredentialsBasic customer service skills, sometimes certifications in communication or tech supportSimilar credentials, often customer service or communication certifications
Industry UsageTelecommunications, mobile app companies, tech firmsTelecommunications, retail, service industries
Work NatureHandling customer inquiries via mobile apps, chat, or calls remotelyHandling calls or chats from a call center environment

Mobile Customer Service involves assisting customers remotely via mobile devices, often with a focus on mobile apps or services, while Call Center Customer Service typically occurs in a dedicated call center environment handling inbound or outbound calls. Both roles require similar skills and certifications but differ mainly in work setting and mode of communication.

What are the key skills and qualifications needed to thrive as a Mobile Customer Service Representative, and why are they important?

To thrive as a Mobile Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of mobile products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, mobile device troubleshooting tools, and call center systems is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this role. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to brand loyalty in a competitive mobile service market.

How does a Mobile Customer Service representative typically collaborate with technical support and sales teams?

Mobile Customer Service representatives often act as a bridge between customers and internal departments, especially technical support and sales. When handling customer inquiries or troubleshooting issues, they may escalate complex technical problems to specialized support teams while ensuring the customer stays informed throughout the process. They also frequently collaborate with the sales team to provide product information, resolve account-related questions, and identify opportunities for upgrades or new services. This cross-functional collaboration helps deliver a seamless customer experience and can also open pathways for career advancement into specialized roles within the company.

What is a Mobile Customer Service representative?

A Mobile Customer Service representative is a professional who assists customers with issues, inquiries, and support related to mobile services such as billing, technical problems, and account management. They typically work for mobile network providers or retailers and communicate with customers via phone, chat, email, or sometimes in person. Their main goal is to resolve customer concerns efficiently and ensure a positive experience. Mobile Customer Service representatives also provide information about products, plans, and promotions, and may handle device troubleshooting. Excellent communication and problem-solving skills are essential for this role.
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
Mobile Customer Service jobs near you
Infographic showing various Mobile Customer Service job openings in Rochester, MI as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.
Sales Associate Blufox Mobile - Southfield

Sales Associate Blufox Mobile - Southfield

Blufox Mobile

Southfield, MI • On-site

$18 - $35/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Job Type: Full-Time
Pay: $35,000 - $65,000+ annually
Compensation: Hourly Base Pay + Uncapped Commission
Expected Earnings: $18-$35+ per hour
Launch Your Sales Career with Blufox Mobile
Are you a motivated, outgoing, and customer-focused professional looking for a rewarding career in retail sales, wireless sales, telecommunications, or customer service?
Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have experience in wireless sales, cable sales, retail sales, customer service, hospitality, automotive sales, door-to-door sales, or technology sales, we provide the training and tools you need to succeed.
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Why Join Blufox Mobile?
Earn More
• Competitive hourly pay
• Uncapped commission structure
• Average earnings of $18-$35+ per hour
• Top performers regularly exceed earnings expectations
Career Advancement
• Fast-track promotion opportunities
• Leadership development programs
• Internal promotions to Lead Sales Associate, Senior Lead, Assistant Manager, and Store Manager
• Many of our current managers started as Sales Associates
Outstanding Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Training
• Paid Career Development
• Employee Stock Ownership Program (ESOP) at select locations
• Employee Recognition and Performance Rewards
Exclusive Blufox Programs
Blufox Raise Program
o Earn multiple raises throughout the year based on performance
o Take control of your compensation growth
Blufox Milestone Program
o Ongoing rewards and recognition for hitting sales goals
o Clear path for advancement based on achievement
Blufox Winners Circle
o Annual all-expenses-paid trip to Mexico for top-performing Sales Associates, Managers, and District Managers
What You'll Do
Retail Sales & Customer Engagement
o As a Sales Associate, you'll help customers find the best Xfinity solutions for their needs while maximizing your earnings through consultative selling and exceptional customer service.
o You'll promote:
• High-Speed Internet
• Xfinity Mobile
• Home Security Solutions
• Cable Television Services
• Voice Services
• Smart Home Products
Sales Responsibilities
• Present and sell Xfinity products and services to new and existing customers
• Build value around products and service packages
• Identify customer needs and recommend customized solutions
• Upsell and cross-sell services to maximize customer satisfaction and sales performance
• Consistently meet and exceed sales goals
• Execute proven sales closing techniques
• Maintain product knowledge and stay current on industry trends
Customer Service Responsibilities
• Deliver exceptional customer experiences
• Build strong relationships with customers
• Resolve customer concerns professionally
• Achieve high customer satisfaction and Net Promoter Scores (NPS)
• Create a welcoming and engaging retail environment
Team & Store Responsibilities
• Collaborate with teammates to achieve store goals
• Maintain store appearance and merchandising standards
• Participate in ongoing training and development
• Support company initiatives and promotions
Qualifications
Required
• High School Diploma or GED
• Reliable transportation
• Ability to work a flexible schedule including evenings and weekends
• Ability to stand for extended periods
• Ability to lift up to 25 pounds
• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
Preferred
• Retail Sales Experience
• Wireless Sales Experience
• Telecommunications Sales Experience
• Cable Sales Experience
• Customer Service Experience
• Technology Sales Experience
• Commission-Based Sales Experience
No telecommunications experience? No problem. We provide comprehensive paid training and ongoing support to help you become a top performer.
Ideal Backgrounds
We encourage candidates with experience in the following industries to apply:
Retail Sales; Wireless Sales; Cellular Sales; Telecommunications; Comcast/Xfinity; Verizon; AT&T; T-Mobile; Spectrum; Customer Service; Hospitality; Restaurant Management; Banking; Insurance Sales; Automotive Sales; Direct Sales; Business Development
Join a Company That Invests in You
At Blufox Mobile, your success drives our success. If you're looking for a career with unlimited earning potential, professional growth, industry-leading training, and a fun, high-energy environment, apply today and become part of one of the fastest-growing telecommunications retailers in the country.

Apply