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Amazon Chat Customer Service Jobs in Rochester, MI

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist ... Amazon, BigCommerce, Shopify, or similar platforms is highly desirable. · Strong computer skills ...

Ashley Global Retail, LLC

Customer Care Agent

Warren, MI · On-site

$16.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Warren, MI · On-site

$16.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... customer service experience and a desire to grow. Key Responsibilities * Provide exceptional ... Approximately 20% chat, email, and case documentation Required Qualifications * 1-2+ years of ...

New

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Serve as a product expert for electric vehicles and related services * Assist customers via phone, chat, and email with questions regarding vehicle features, ordering, reservations, charging ...

New

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Rochester, MI

Amazon Chat Customer Service information

See Rochester, MI salary details

$9

$17

$24

How much do amazon chat customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for amazon chat customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Rochester, MI?

For Amazon Chat Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Rochester, MI look for?

The top searched job categories for Amazon Chat Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Amazon Chat Customer Service jobs?

Cities near Rochester, MI with the most Amazon Chat Customer Service job openings:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

HirePower Staffing

Highland Park, MI • On-site

$17/hr

Full-time

Posted 17 days ago

Job description

Description:Job description:

We are seeking a Customer Service Representative to join our clients team!

Hours: Monday-Friday, 8:00 AM – 5:00 PM
Location: Highland Park, MI (100% Onsite)
Employment Type: Full-Time

Pay: Starting at $17.00 per hour


Our client is a family-owned company with over 75 years of experience in the automotive industry. Founded in 1948, they have grown into five divisions: Paint, Parts, Chrome Plating, Injection Molding, and Tooling. Today, we continue to serve customers nationwide through our manufacturing operations and e-commerce businesses, including Bumpers.com.


We are looking for a motivated, detail-oriented Customer Service Representative who is also comfortable working with e-commerce platforms and online ordering systems. This role combines customer support with product and data management responsibilities. The ideal candidate is computer-savvy, enjoys problem-solving, and has experience with online marketplaces or e-commerce websites.


Our client is seeking an individual who wants to grow with our expanding e-commerce platforms. We are looking for someone who is eager to contribute ideas, improve processes, and help us continue building our online presence. Some automotive knowledge is required for this position.

Responsibilities:

· Provide customer service by phone, email, and eBay online chat.

· Assist customers with product information, orders, and general inquiries.

· Process and print customer orders.

· Create and maintain product listings on eBay and BigCommerce (Bumpers.com).

· Enter and manage data using Excel and other database applications.

· Upload product information, images, and descriptions to e-commerce platforms.

· Maintain customer records and document interactions.

· Troubleshoot customer concerns and product issues.

· Perform filing and other administrative tasks as needed.

· Help identify opportunities to improve processes and grow the company's e-commerce presence.

· Develop and maintain knowledge of our products and services.


Qualifications:

· Some automotive knowledge is required.

· Previous customer service, sales, or e-commerce experience preferred.

· Experience with online ordering systems, eBay, Amazon, BigCommerce, Shopify, or similar platforms is highly desirable.

· Strong computer skills, including Microsoft Excel, Word, and database applications.

· Auto collision or automotive parts experience is a plus.

· SEO, Google Ads, or digital marketing experience is desirable.

· Ability to identify vehicle make, model, and year information.

· Excellent phone, written, and verbal communication skills.

· Strong organizational skills with the ability to prioritize and multitask.

· Self-motivated with the ability to work independently

· Ability to connect the dots, think critically, and proactively identify solutions and opportunities to improve processes and support the growth of our e-commerce business.

· Willingness to suggest improvements and contribute to the growth of our e-commerce business.

· Positive, professional attitude and strong attendance record.

· Basic accounting experience is a plus.


If you enjoy helping customers, are comfortable with technology, and want to be part of a growing automotive e-commerce business, we'd love to hear from you.

Requirements: