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Customer Service Manager Jobs in Rochester, MI (NOW HIRING)

Crane 1

Service Manager

Detroit, MI · On-site

$65K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Logan's Roadhouse

Service Manager

Roseville, MI · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

OTC Industrial Technologies

Service Manager

Livonia, MI · On-site

The role of the Service Manager is to achieve excellent customer service results consistent with the corporate mission "to dominate every market in which we choose to do business". Hire, coach and ...

Mazzella Companies

Service Manager

Madison Heights, MI · On-site

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Chase Plastics

Customer Service Support

Clarkston, MI

$17 - $21.75/hr

Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you. This would include receive, investigate and ...

Mazzella Companies

Service Manager

Madison Heights, MI · On-site

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

CertaSite

Service Manager

Sterling Heights, MI

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

PGA TOUR Superstore

Customer Service Associate

Novi, MI

$13.75 - $18.75/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

VIP Truck Center, LLC

Service Manager

Livonia, MI

Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department

BASF

Customer Site Service Manager

Southfield, MI · On-site

Customer Site Service Manager (CSSM) Southfield, MI BASF Coatings LLC is seeking a Customer Site Service Manager (CSSM) (Southfield, MI) to support the daily operation of BASF coatings products in ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, MI

Customer Service Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What job categories do people searching Customer Service Manager jobs in Rochester, MI look for? The top searched job categories for Customer Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service Manager jobs? Cities near Rochester, MI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager - State Farm Agent Team Member

Natalie Gajewski - State Farm Agent

Warren, MI

$40K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Natalie Gajewski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.