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Customer Service Manager Jobs in Rochester, MI (NOW HIRING)

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

Tamaroff Motors Inc

Service Manager

Roseville, MI · On-site

With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains ... The Service Manager plays a pivotal role in overseeing the daily operations of the service ...

Crane 1 Services

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Service Manager

Royal Oak, MI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Crane 1 Services, Inc.

Service Manager

Detroit, MI · On-site

$65K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Crane 1

Service Manager

Detroit, MI · On-site

$65K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Schenck

Service Manager

Southfield, MI · On-site

$115K - $120K/yr

Manage daily service and parts operations ... Resolve customer issues and ensure timely support. * Supervise technicians and parts staff.

Mazzella Companies

Service Manager

Madison Heights, MI · On-site

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Chase Plastics

Customer Service Support

Clarkston, MI

$17 - $21.75/hr

Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you. This would include receive, investigate and ...

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, MI

Customer Service Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer service manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What job categories do people searching Customer Service Manager jobs in Rochester, MI look for? The top searched job categories for Customer Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service Manager jobs? Cities near Rochester, MI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, MI as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,385 per year, or $25.7 per hour.
Customer Service Support

Customer Service Support

Chase Plastics Services Inc

Clarkston, MI

$17.50 - $22.25/hr

Other

PTO

Posted 7 days ago

Job description

PRIMARY PURPOSE OF POSITION To interact with customers and sales force concerning orders and shipments in accordance with the Companys objectives. Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you

This would include receive, investigate and respond to all customer and sales staff inquiries regarding orders, status of shipments, product information, availability of inventory, complaints and custom stocking programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Predictable and dependable attendance is required. Provide backup to, customer service team and administrative position.

Provide support within Operations Team with monthly metric reporting and importing information into ISO Logs and spreadsheets. On-Time Shipments Report (OTS) Monthly Accuracy Reporting Monthly Customer Generated Report Cards As Needed Expedite Log Monthly Assist in completing the CON/Transfer process, as well as, repacks and, repacks/relabels within P21 System for public warehouse shipments. Complete Thank You Survey calls to new customers and work with them to complete the survey.

Miscellaneous projects assigned by the Customer Service Managers and Operations Manager. Become familiar with all processes and daily tasks of a Service Specialist in order to provide assistance within the team, as well as, PTO Coverage. Adhere to the 2-hour call back policy.

Responsible for maintaining Quality Customer Service. Responsible for continuous team improvement as it applies to meeting the needs of our customers. Document all complaints regarding personnel or product and forward to the Customer Service Manager.

Provide account support for the Customer Service Manager in his/her absence. Serve as a customer advocate within the company to ensure total customer satisfaction Follow detailed work instructions Actively participate in Lean meetings and Lean Blog postings

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