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Customer Service Manager Jobs in Rochester, MI (NOW HIRING)

Tamaroff Motors Inc

Service Manager

Roseville, MI · On-site

With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains ... The Service Manager plays a pivotal role in overseeing the daily operations of the service ...

DXP

Service Manager

Pontiac, MI

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Under the direction of the VP. , the US Service Manager plans and directs the work of the Service ...

DXP Enterprises, Inc.

Service Manager

Pontiac, MI · On-site

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Under the direction of the VP. , the US Service Manager plans and directs the work of the Service ...

DXP

Service Manager

Pontiac, MI

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Under the direction of the VP. , the US Service Manager plans and directs the work of the Service ...

Morrison Industries LLC

Service Manager

Warren, MI · On-site

$85K - $100K/yr

This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service. Morrison Industries has a strict drug-free ...

Morrison Industries LLC

Service Manager

Warren, MI · On-site

$85K - $100K/yr

This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service. Morrison Industries has a strict drug-free ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

CertaSite

Service Manager

Sterling Heights, MI

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

Vangeloff Management Inc

Customer Service

Warren, MI

$13 - $15/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Vangeloff Management Inc

Customer Service

Warren, MI

$13 - $15/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Vangeloff Management Inc

Customer Service

Roseville, MI

$13 - $15/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Vangeloff Management Inc

Customer Service

Oak Park, MI

$13 - $15/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Vangeloff Management Inc

Customer Service

Redford, MI

$13 - $15/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, MI

Customer Service Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What job categories do people searching Customer Service Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Service Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Manager jobs?

Cities near Rochester, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,385 per year, or $25.7 per hour.

Service Manager

Roseville, MI • On-site

Tamaroff Motors Inc
51 - 200 employees
Learn more about Tamaroff Motors Incexternal

Full-time

Re-posted yesterday

Job description

About Company:

The Tamaroff Group, founded in 1969, has grown into one of Michigan's most successful automotive enterprises. Starting with a single dealership in Southfield, the company now spans many successful businesses, including two dealerships, a leasing company, and more. With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains family-owned and operated. Known for their commitment to excellence, The Tamaroff Group continues to lead in the automotive industry under the guidance of visionary leadership and a strong company culture.

About the Role:

The Service Manager plays a pivotal role in overseeing the daily operations of the service department to ensure exceptional customer satisfaction and efficient service delivery. This position is responsible for leading a team of service professionals, managing workflow, and maintaining high standards of customer interaction and service quality. The Service Manager will develop and implement strategies to enhance service processes, resolve customer issues promptly, and foster a positive environment that encourages teamwork and continuous improvement. By closely monitoring service metrics and customer feedback, the Service Manager ensures that the department meets or exceeds company goals and customer expectations. Ultimately, this role is essential in building lasting customer relationships and driving the overall success of the service department within the organization.

Minimum Qualifications:

  • Minimum of 2 years in an automotive service environment (5+ preferred).
  • Strong understanding of customer service principles and best practices.
  • Excellent communication and interpersonal skills for effective customer interaction and team leadership.
  • Ability to analyze service metrics and implement process improvements.
  • Proficiency in using service management software and standard office applications.
  • Valid driver’s license 

Preferred Qualifications:

  • Proven experience in managing a service department or similar leadership role.
  • Demonstrated success in driving customer satisfaction and team performance improvements.
  • Familiarity with CDK Service, tablets, texting platforms, and digital vehicle inspection (DVI) tools.
  • ASE certifications 

Responsibilities:

  • Manage and supervise the daily operations of the service department to ensure smooth and efficient workflow.
  • Lead, train, and motivate service staff to deliver high-quality customer service and maintain professional standards to achieve performance and CSI goals.
  • Handle escalated customer interactions and resolve complex service issues to ensure customer satisfaction.
  • Monitor service department performance metrics and implement improvements to enhance productivity and service quality.
  • Coordinate with other departments to streamline service processes and support overall business objectives.
  • Develop and maintain strong relationships with customers to foster loyalty and repeat business.
  • Prepare reports on service activities, customer feedback, and team performance for senior management review.


Skills:

The required skills in service department management, customer satisfaction, and customer interaction are integral to the Service Manager’s daily responsibilities. These skills enable the manager to effectively lead the team, ensuring that each customer receives attentive and personalized service. Strong customer interaction skills help in resolving conflicts and building trust, which directly impacts customer loyalty and retention. The ability to analyze service processes and customer feedback allows the manager to identify areas for improvement and implement effective solutions. Additionally, preferred skills such as familiarity with CRM systems and data analysis tools support informed decision-making and strategic planning to enhance overall service department performance.