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Customer Service Manager Jobs in Rochester, MI (NOW HIRING)

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Chase Plastics

Customer Service Support

Clarkston, MI · On-site

$17 - $21.75/hr

Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you. This would include receive, investigate and ...

CertaSite

Service Manager

Sterling Heights, MI · On-site

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

Cintas

Service Manager

Troy, MI

Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Troy, MI · On-site

Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

VIP Truck Center, LLC

Service Manager

Livonia, MI

Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, MI

Customer Service Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Customer Service Manager jobs in Rochester, MI?

For Customer Service Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Service Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Manager jobs?

Cities near Rochester, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,385 per year, or $25.7 per hour.

Customer Service Manager - State Farm Agent Team Member

Tony Volante - State Farm Agent

Clarkston, MI • On-site

$50K - $75K/yr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • Hiring bonus
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Oversee the office team and daily operations.
  • Develop and implement policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor new and current employees.
QUALIFICATIONS:
  • 3+ years in sales/customer service preferred.
  • Prior experience in a managerial role preferred.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.