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Vp Customer Success Jobs in Rochester, MI (NOW HIRING)

The VP will set long-term product strategy, align multi-product roadmaps to business goals, and ensure exceptional customer experiences across all platforms. Success requires deep e-commerce ...

Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ... success. To learn more about our commitment to diversity, equity, and inclusion, click here.

The VP will set long-term product strategy, align multi-product roadmaps to business goals, and ensure exceptional customer experiences across all platforms. Success requires deep e-commerce ...

The Vice President of Global Accounts will be responsible for managing national and global account ... and success. * Analyze sales information from CRM to formulate strategic growth plans and ...

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Vp Customer Success information

See Rochester, MI salary details

$73.2K

$150.2K

$241.2K

How much do vp customer success jobs pay per year?

As of Jul 26, 2026, the average yearly pay for vp customer success in Rochester, MI is $150,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $163,400.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Success, and why are they important?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

What are the most commonly searched types of Customer Success jobs in Rochester, MI? The most popular types of Customer Success jobs in Rochester, MI are:
What job categories do people searching Vp Customer Success jobs in Rochester, MI look for? The top searched job categories for Vp Customer Success jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Vp Customer Success jobs? Cities near Rochester, MI with the most Vp Customer Success job openings:
Infographic showing various Vp Customer Success job openings in Rochester, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $150,233 per year, or $72.2 per hour.
Vice President, Public Sector GTM & Operations

Vice President, Public Sector GTM & Operations

OneStream Software

Birmingham, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Job description

Description

Vice President, Public Sector GTM & Operations

Location: Remote, United States

Employment Type: Full-Time

Benefits Offered: Vision, Medical, Life, Dental, 401K

Gross Annual Base Salary: USD 229,000-297,000

Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.

Summary

The Vice President, Public Sector Go-to-Market & Operations serves as the senior business leader accountable for revenue delivery, operating model design, and cross-functional execution across all Public Sector segments, including Federal, SLED, and Higher Education. This role owns the commercial engine, operational model, and performance cadence that enable predictable growth in a complex and highly regulated environment. The VP will develop and execute a strategic plan to capture market share, build relationships with key government stakeholders, and drive complex sales opportunities.

This is a hands-on leadership role responsible for building and scaling a repeatable Public Sector motion in a complex, compliance-driven environment. The VP ensures alignment across Sales, Product, Compliance, Engineering, and Customer Success.

Primary Duties and Responsibilities

  • Strategy
    • Develop and execute a comprehensive go-to-market strategy for the public sector, focused on growth and profitability.
    • Monitor and analyze market trends in the public sector to make data-driven decisions on investments and strategy pivots.
    • Investigate, justify, and develop new public sector markets beyond what OneStream has targeted historically.
  • Revenue Support & GTM Execution
    • Support Public Sector revenue performance, including pipeline health, conversion, and forecasting accuracy, in partnership with Sales leadership.
    • Support the sales organization in driving deal velocity in complex, multi-stakeholder sales cycles.
    • Establish repeatable sales and partner motions aligned to government buying behavior.
  • Operating Model & Business Performance
    • Build and implement the public sector operating model, KPIs, inspection mechanisms, and execution rhythms.
    • Eliminate execution fragmentation and unclear ownership across teams.
    • Introduce programmatic rigor across deals, contracting, and delivery.
    • Partner with Finance to manage planning, forecasting, and resource prioritization.
  • Lifecycle & Cross-Functional Alignment
    • Ensure a smooth end-to-end lifecycle from sale to implementation, renewal, and expansion.
    • Work closely with Product, Engineering, Compliance, Customer Success, Marketing, and the VP of Public Sector Technology & Engineering to define public sector product requirements that Product and Engineering use to build and execute the product roadmap, and define the associated go-to-market strategies and targets.
    • Ensure operational excellence and scalability by implementing best-in-class business development and account management processes.
  • Compliance & Regulatory Leadership
    • Support FedRAMP, StateRAMP, NIST, RMF, CJIS, and other compliance frameworks.
    • Act as the executive representative for audits, regulatory engagements, third-party assessments, and security reviews as applicable, in coordination with the Compliance and Product teams.
  • Leadership & Cross-Functional Alignment
    • Build, lead, and develop a high-performing public sector GTM organization.
    • Recruit senior talent with experience in complex, regulated markets.
    • Act as the central integrator across Product, Engineering, Compliance, Cloud Operations, and Customer Success.
    • Partner closely with the Director, Public Sector Technology & Engineering to ensure technical feasibility, compliance readiness, and delivery alignment.
  • Executive Representation & Industry Presence
    • Represent the company to government leaders, procurement officials, system integrators, partners, and at public sector events.
    • Serve as a senior-level executive voice in the market.
    • Identify and cultivate high-impact relationships with federal, state, and local government agencies; higher education administrators; government contractors; and strategic partners.

Required Education and Experience

  • Bachelor's degree in business, management, or a related discipline.
  • 8+ years of progressive go-to-market experience in increasingly expansive roles, with a track record of attracting, managing, developing, and retaining world-class, high-performing employees and teams.
  • Proven executive leadership.
  • Strong presentation and communication skills, both written and verbal, with the ability to clearly and concisely relate ideas, outcomes, and impacts in relation to audience-specific familiarity and expectations.
  • Exceptional planning, prioritization, and organization skills.
  • Proven ability to perform and deliver under tight timelines in a demanding, dynamic environment.

Preferred Education and Experience

  • 15+ years in public sector or government contractor environments.
  • 8+ years Sales / GTM experience.
  • 5+ years of strategic experience with FedRAMP, StateRAMP, NIST, RMF, CJIS, and other compliance frameworks.
  • Experience with Salesforce.

Knowledge, Skills, and Abilities

  • Enterprise-level strategic judgment, with the ability to translate long-term strategy into clear priorities, operating cadence, and measurable outcomes across functions.
  • Proven ability to convene, orchestrate, and drive alignment across senior stakeholders without direct authority, acting as a trusted enterprise integrator.
  • Strong operating model mindset, with experience establishing structure, governance, and execution discipline in environments where the function or capability is still being built.
  • Exceptional executive presence and communication skills, with the ability to distil complex, unstructured topics into clear, decision-ready insights for C-Suite and Board-level audiences.
  • Demonstrated capability to operate effectively in ambiguity, balancing pace with rigor and making sound judgment calls in evolving environments.
  • High level of personal accountability, credibility, and discretion, with the confidence to challenge assumptions constructively and influence outcomes at senior levels.
  • Strong people leadership capability, including building, developing, and retaining high-performing teams that scale with organizational maturity.
  • Collaborative leadership style, with a track record of fostering trust and partnership across Strategy, Finance, Product, Sales, Compliance, and GTM functions.

Supervisory Responsibilities

This position does not have direct people management responsibility. The role operates as a senior individual contributor, influencing outcomes through cross-functional leadership, strategic partnership, and enterprise-level coordination.

Travel

Travel requirement: Regular travel is not expected for this position but may be required up to 25%.

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the AI operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry-specific).
  • Strong culture andcamaraderie.
  • Multiple training opportunities.

Benefits at OneStream

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

  • Excellent Medical Plan.
  • Dental & Vision Insurance.
  • Life Insurance.
  • Short & Long Term Disability.
  • Vacation Time.
  • Paid Holidays.
  • Professional Development.
  • Retirement Plan.

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-JB1



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.