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Vp Customer Success Jobs in Rochester, MI (NOW HIRING)

Gentiva

RVP Business Development

Detroit, MI · On-site

Overview The Regional Vice President of Business Development (RVPBD) is responsible for leading ... Ensure adoption and execution of sales methodologies, CRM utilization, and business development ...

Deloitte

Vice President, Sales Executive

Detroit, MI · On-site

Demonstrated success achieving revenue targets and managing a disciplined sales pipeline and ... and customer acquisition. * Drive deal and proposal win strategies based on client and market ...

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All JobsVp Customer Success JobsVp Customer Success Jobs in Rochester, MI

Vp Customer Success information

See Rochester, MI salary details

$73.2K

$150.2K

$241.2K

How much do vp customer success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for vp customer success in Rochester, MI is $150,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $163,400.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are the key skills and qualifications needed to thrive as a VP of Customer Success?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Vp Customer Success jobs in Rochester, MI look for?

The top searched job categories for Vp Customer Success jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Vp Customer Success jobs?

Cities near Rochester, MI with the most Vp Customer Success job openings:

Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in Rochester, MI as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $150,233 per year, or $72.2 per hour.

Vice President - Advanced Practice Providers

Corporate Services

Detroit, MI • On-site

Full-time

Posted 19 days ago

Job description

GENERAL SUMMARY:

The Vice President-Advanced Practice Providers provides strategic leadership, operational oversight, and professional governance for Advanced Practice Providers (APPs) across Henry Ford Health (HFH), including Physician Assistants (PAs) and Advanced Practice Registered Nurses (APRNs) such as Nurse Practitioners (NPs), Certified Nurse Midwives (CNMs), Clinical Nurse Specialists (CNSs), and Certified Registered Nurse Anesthetists (CRNAs).

This leader is responsible for developing and implementing system-wide strategies that optimize the utilization, engagement, and professional development of APPs to support high-quality patient care, access, and operational performance. The role partners closely with physician leadership, nursing leadership, clinical operations, and human resources to ensure alignment of APP practice models with system priorities, regulatory requirements, and best practices.

Champions a culture of collaboration, clinical excellence, innovation, and continuous improvement to maximize the impact of APPs across inpatient, outpatient, procedural, and specialty care settings. This position will report directly to the EVP & CEO Henry Ford Hospital & CEO Henry Ford Medical Group.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Strategic Leadership

1.      Develop and execute a system-wide APP strategy aligned with the organization's clinical, operational, and financial goals.

2.      Establish and oversee a governance structure for Advanced Practice Providers across HFH.

3.      Lead workforce planning initiatives to ensure appropriate APP staffing models and care team design.

4.      Identify opportunities to improve access, patient throughput, and care delivery through optimized APP utilization.

5.      Partner with executive leadership to support growth initiatives, new service lines, and acquisitions.

Clinical and Operational Oversight

1.      Standardize APP practice models, scope of practice guidelines, and care delivery frameworks across the system.

2.      Ensure compliance with state regulations, credentialing requirements, and accreditation standards.

3.      Partner with physician and nursing leadership to support team-based care models.

4.      Monitor and improve quality outcomes, productivity, and patient experience metrics related to APP practice.

5.      Lead initiatives to improve clinical integration across hospitals, ambulatory sites, and specialty practices.

Workforce Development

1.      Oversee recruitment, onboarding, retention, and professional development strategies for APPs.

2.      Establish career pathways, leadership development, and succession planning for APP leaders.

3.      Develop programs that support APP engagement, mentorship, and continuing education.

4.      Promote APP leadership opportunities and representation in system committees and initiatives.

Financial and Performance Management

1.      Collaborate with finance and operations leaders to optimize APP productivity, compensation models, and workforce investments.

2.      Monitor key performance indicators including RVUs, access metrics, quality outcomes, and operational efficiency.

3.      Support cost-effective care delivery through appropriate utilization of APPs in teambased models.

Collaboration and Stakeholder Engagement

1.      Serve as the executive advocate for APPs within the organization.

2.      Partner with Chief Medical Officer, Chief Nursing Officer, Physician Enterprise leadership, and HR to align workforce strategies.

3.      Represent the organization in regional and national APP leadership forums.

4.      Foster strong relationships with academic institutions and training programs

EDUCATION/EXPERIENCE REQUIRED:

         Master's degree in Nursing, Physician Assistant Studies, Healthcare Administration, Business Administration, or related field.

         Doctoral degree (DNP, PhD, or equivalent) preferred.

         Ten (10) years of progressive healthcare leadership experience, including significant experience working with or leading Advanced Practice Providers in a complex health system or large medical group.

         Demonstrated success in clinical operations, workforce strategy, and multidisciplinary leadership.

CERTIFICATIONS/LICENSURES REQUIRED:

         Licensure/certification as a Nurse Practitioner, Physician Assistant, CRNA, or other advanced practice discipline preferred but not required.

         Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below:

o   Communication

o   Ownership

o   Understanding

o   Motivation

o   Sensitivity

o   Excellence

o   Teamwork

o   Respect

         Must practice the customer skills as provided through on-going training and in-services.

         Must possess the following personal qualities:

o   Be self-directed

o   Be flexible and committed to the team concept

o   Demonstrate teamwork, initiative, and willingness to learn

o   Be open to new learning experiences

o   Accepts and respects diversity without judgment

o   Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

#PR

Additional Information
  • Organization: Corporate Services
  • Department: Administration
  • Shift: Day Job
  • Union Code: Not Applicable

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