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Vp Customer Success Jobs in Rochester, MI (NOW HIRING)

Tmhcc

VP of Operations

Troy, MI · Hybrid

Proven success leading, mentoring, and developing high-performing teams. * Financial & Cost ... Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on ...

New

Tokio Marine HCC

VP of Operations

Troy, MI · On-site

Proven success leading, mentoring, and developing high-performing teams. * Financial & Cost ... Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on ...

OneStream Software

VP, Pricing & Packaging

Rochester, MI · On-site

$297K/yr

Description VP, Pricing & Packaging Location: Remote, USA Employment Type: Full-Time Benefits ... Customer Success and renewal strategies where pricing flexibility is a retention lever. PRIMARY ...

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Showing results 21-40

All JobsVp Customer Success JobsVp Customer Success Jobs in Rochester, MI

Vp Customer Success information

See Rochester, MI salary details

$73.2K

$150.2K

$241.2K

How much do vp customer success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for vp customer success in Rochester, MI is $150,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $163,400.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are the key skills and qualifications needed to thrive as a VP of Customer Success?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Vp Customer Success jobs in Rochester, MI look for?

The top searched job categories for Vp Customer Success jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Vp Customer Success jobs?

Cities near Rochester, MI with the most Vp Customer Success job openings:

Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in Rochester, MI as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $150,233 per year, or $72.2 per hour.

Vice President of Marketing

Christian Financial Credit Union

Sterling Heights, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Vice President of Marketing

Christian Financial Credit Union began more than 75 years ago as St. Jude Parish Credit Union in Detroit and has since grown to serve more than 60,000 members with more than $1 billion in assets. Today, membership at Christian Financial is open to anyone who lives in the State of Michigan. Christian Financial offers high-quality, high-value products and services to promote convenience, trust, and personal service for members. The credit union offers comprehensive financial services beyond typical retail consumer services through ownership of a mortgage company and a commercial loan company. In July 2025, the credit union merged with Catholic Vantage Financial and continues to grow to serve Michigan residents with a promise of Everyday Easy.

Strategic Marketing Leadership

As Vice President of Marketing, you will lead and shape the enterprise marketing agendasetting integrated strategy that strengthens brand awareness, grows member acquisition, and drives outcomes tied to revenue. This senior-level role exists to bring disciplined execution, clear prioritization, and measurable performance across channels. Responsibilities: - Define and deliver integrated marketing strategy, goals, and reporting that connect to business results - Lead, coach, and scale a high-performing team; establish accountability, engagement, and delivery standards - Own budget, resource planning, and cross-functional governance for multiple concurrent initiatives - Advance digital marketing, brand strategy, demand generation, and analytics to improve performance and insight - Partner with executive stakeholders; translate data into actionable strategies and decisions Required knowledge and skills: - 10 years of progressive marketing experience, including senior leadership roles - 58 years leading teams, budget and strategy - Demonstrated success scaling marketing organizations and delivering measurable business impact - Strong track record managing multiple initiatives and consistently meeting deadlines in a fast-paced environment - Exceptional leadership, communication, and stakeholder management skills - Proven ability to think creatively, foster innovation, and cultivate a high-performing team culture If you're ready for senior-level ownership and strategic impact, apply today.

Leadership Cadence

Your morning starts with a quick read of performance-project status, web and campaign analytics, and member response-so you can validate what's working and where to intervene. You then run a team sync to confirm priorities, remove blockers, make tradeoff decisions, and assign clear owners for deliverables. As the day moves on, you step into executive check-ins to calibrate on timing, budget allocation, and growth targets, followed by focused reviews that sharpen messaging, creative direction, and channel mix. Between meetings, you translate insights into crisp guidance, and keep multiple initiatives moving through disciplined checkpoints. Before wrapping, you document decisions, reset expectations, and ensure the team has what it needs to deliver with pace and precision.

Total Rewards

Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account; Competitive Salary; Paid Time Off; Employee Discounts and more!

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