ZipRecruiter

Log In

1

Customer Success Coordinator Jobs in Rochester, MI

Sigma International Inc

Be Seen First

Project Coordinator

Livonia, MI · On-site

$55K - $62K/yr

Coordinate customer RFQs, quotations, new programs, and related cross-functional deliverables from ... What Success Looks Like Success in this role means that: * RFQs and projects have clearly ...

New

Sigma International Inc

Be Seen First

Project Coordinator

Livonia, MI · On-site

$55K - $62K/yr

Coordinate customer RFQs, quotations, new programs, and related cross-functional deliverables from ... What Success Looks Like Success in this role means that: * RFQs and projects have clearly ...

New

World Wide Technology

Project Coordinator

Warren, MI · On-site

... success Use appropriate tools and techniques to identify and quantify variances Document ... Experience supporting external customers in a professional services and/or managed services ...

New

World Wide Technology

Project Coordinator

Warren, MI · Remote

$24.81 - $31.01/hr

... success Use appropriate tools and techniques to identify and quantify variances Document ... Experience supporting external customers in a professional services and/or managed services ...

New

Southern Shingles

Customer Service Representative

Waterford, MI · On-site

$16.25 - $22/hr

This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse ... Success in this position depends on strong communication, quick problem-solving, and the ability to ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsCustomer Success Coordinator JobsCustomer Success Coordinator Jobs in Rochester, MI

Customer Success Coordinator information

See Rochester, MI salary details

$26.7K

$45.9K

$69.5K

How much do customer success coordinator jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success coordinator in Rochester, MI is $45,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $50,600.00 per year, depending on experience, location, and employer.

How does a customer success coordinator collaborate with sales and support teams to ensure client satisfaction?

As a Customer Success Coordinator, you'll frequently act as a bridge between the sales and support teams to ensure a seamless client experience. You'll work closely with sales to understand client expectations and onboarding requirements, and coordinate with support to resolve issues or escalate technical problems. This collaborative approach not only helps maintain high customer satisfaction but also allows you to advocate for client needs internally, contributing to process improvements and retention strategies.

What are the key skills and qualifications needed to thrive as a customer success coordinator, and why are they important?

To thrive as a Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in business or a related field. Familiarity with customer success platforms like Salesforce or HubSpot, as well as proficiency in CRM systems, are typically required. Exceptional problem-solving abilities, empathy, and organizational skills help you effectively manage client needs and resolve issues. These skills and qualities are crucial for building lasting customer relationships, ensuring satisfaction, and driving product adoption and retention.

What is the difference between Customer Success Coordinator vs Customer Support Specialist?

AspectCustomer Success CoordinatorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; certifications like CRM or customer success coursesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentProactive engagement, account management, relationship buildingReactive support, troubleshooting, issue resolution
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech for technical support

The Customer Success Coordinator focuses on proactive client engagement and retention, while the Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coordinator emphasizes relationship management, whereas Support Specialists focus on technical problem-solving.

Is customer success coordinator an entry level job?

A customer success coordinator role is often considered entry-level, suitable for candidates with strong communication skills and some customer service experience. However, some positions may require prior knowledge of customer relationship management (CRM) tools or related certifications. Experience requirements can vary depending on the company and industry.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Customer Success Coordinator jobs in Rochester, MI look for?

The top searched job categories for Customer Success Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Coordinator jobs?

Cities near Rochester, MI with the most Customer Success Coordinator job openings:

Customer Success Coordinator jobs near you
Infographic showing various Customer Success Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $45,921 per year, or $22.1 per hour.

Retail Pharmacy Vertical Director

LSPedia Inc

Farmington Hills, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Retail Pharmacy Vertical Director 

Department: Sales

Reports To: Senior Vice President, Sales

Location: Remote (U.S.)

Position Summary

This role owns the Retail Pharmacy vertical for LSPedia. The individual is responsible for developing the market strategy, generating new ARR, and serving as LSPedia's commercial leader within the retail pharmacy industry.

The Retail Pharmacy Vertical Director manages the complete enterprise sales cycle while providing market leadership across Account Executives, Business Development Representatives, Marketing, Product Management, and Customer Success. Although this position has no direct reports, it plays a critical leadership role in developing go-to-market strategies, coordinating account plans, and achieving the revenue goals across the retail pharmacy market.

Key Responsibilities

Revenue Growth

  • Own and achieve the ARR targets for the Retail Pharmacy vertical. 
  • Develop and execute strategic account plans for national, regional, specialty, grocery, health system, and independent pharmacies. 
  • Build and maintain a healthy pipeline that supports predictable revenue growth. 
  • Manage the complete enterprise sales cycle from prospecting through contract execution. 
  • Build executive relationships and negotiate complex enterprise agreements. 

Vertical Leadership

  • Serve as LSPedia's market expert for retail pharmacy. 
  • Provide indirect leadership to Account Executives and BDRs by developing vertical sales strategies, coordinating account planning, and identifying market opportunities. 
  • Collaborate with Marketing, Product, Customer Success, and Sales Engineering to improve market penetration and customer outcomes. 
  • Share customer and competitive intelligence to influence product strategy and go-to-market initiatives. 

Customer & Industry Engagement

  • Represent LSPedia at customer meetings, conferences, and industry events. 
  • Develop relationships with industry associations, wholesalers, consultants, and strategic partners. 
  • Position LSPedia as a trusted advisor on DSCSA compliance, pharmacy operations, and supply chain technology. 

Success Measures

  • Annual bookings and ARR 
  • Pipeline growth and conversion 
  • New customer acquisition 
  • Forecast accuracy 
  • Executive relationship development 
  • Vertical market growth 
  • Collaboration and influence across the sales organization 

Required Qualifications

  • 7+ years of enterprise SaaS or healthcare technology sales experience. 
  • 5+ years selling into retail pharmacy organizations. 
  • Proven success selling complex enterprise solutions with multiple stakeholders. 
  • Established executive relationships within the retail pharmacy industry. 
  • Strong knowledge of retail pharmacy operations and healthcare technology. 
  • Exceptional communication, presentation, negotiation, and executive relationship skills. 
  • Experience using Salesforce or similar CRM platforms. 

Preferred Qualifications

  • Experience with pharmacy technology, pharmaceutical supply chain, or DSCSA compliance. 
  • Existing relationships with national retail pharmacy chains, wholesalers, or pharmacy technology vendors.