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Customer Success Coordinator Jobs in Rochester, MI

Rivet Work Inc.

Implementation Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer success, account management, implementation, or enterprise project management for B2B SaaS products or (b) construction field and operations leadership, such as managing crews, coordinating ...

Autodesk

Manager, Technical Adoption, AMER

Novi, MI

$97K - $174K/yr

Job Requisition ID # 26WD100034 Position Overview Autodesk Customer Success is looking for a proven ... Drive communication across the organization, ensuring new information is coordinated with support ...

World Wide Technology

Software Specialist

Warren, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... coordinating vendor onboarding through Partner Management, and getting ahead of the renewal ... Be able to clearly communicate commercial and process-oriented information to Customer Success ...

World Wide Technology

Software Specialist

Sterling Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... coordinating vendor onboarding through Partner Management, and getting ahead of the renewal ... Be able to clearly communicate commercial and process-oriented information to Customer Success ...

World Wide Technology

Software Specialist

Rochester Hills, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... coordinating vendor onboarding through Partner Management, and getting ahead of the renewal ... Be able to clearly communicate commercial and process-oriented information to Customer Success ...

Refloor

Service Coordinator

Troy, MI · On-site

$18.50 - $23.50/hr

We are committed to team development and customer satisfaction, ensuring every customer receives ... our success comes from the fact that we are a PEOPLE company first. If you are looking for a ...

Southern Shingles

Customer Service Representative

Waterford, MI

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse ... Success in this position depends on strong communication, quick problem-solving, and the ability to ...

SRS Distribution, Inc.

Customer Service Representative

Waterford, MI · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse ... Success in this position depends on strong communication, quick problem-solving, and the ability to ...

Everlight Solar

Human Resources Assistant

Detroit, MI · Remote

$30K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... and coordinating communication between job applicants. This is a FULLY REMOTE, full-time, ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Everlight Solar

Human Resources Assistant

Detroit, MI · On-site

$30K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... and coordinating communication between job applicants. This is a FULLY REMOTE, full-time, ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Everlight Solar

Human Resources Assistant

Detroit, MI · On-site

$30K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... and coordinating communication between job applicants. This is a FULLY REMOTE, full-time, ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Richelieu Hardware

Inventory Coordinator

Mount Clemens, MI · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide ... for success * Team-oriented, shows initiative, and able to work with little to no supervision

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Coordinator JobsCustomer Success Coordinator Jobs in Rochester, MI

Customer Success Coordinator information

See Rochester, MI salary details

$26.7K

$45.9K

$69.5K

How much do customer success coordinator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success coordinator in Rochester, MI is $45,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $50,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success coordinator, and why are they important?

To thrive as a Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in business or a related field. Familiarity with customer success platforms like Salesforce or HubSpot, as well as proficiency in CRM systems, are typically required. Exceptional problem-solving abilities, empathy, and organizational skills help you effectively manage client needs and resolve issues. These skills and qualities are crucial for building lasting customer relationships, ensuring satisfaction, and driving product adoption and retention.

Is customer success coordinator an entry level job?

A customer success coordinator role is often considered entry-level or suitable for candidates with some customer service or communication experience. It typically requires strong interpersonal skills, familiarity with customer relationship management (CRM) tools, and a willingness to learn about the company's products or services. Advancement opportunities may exist with experience and additional training.

How does a customer success coordinator collaborate with sales and support teams to ensure client satisfaction?

As a Customer Success Coordinator, you'll frequently act as a bridge between the sales and support teams to ensure a seamless client experience. You'll work closely with sales to understand client expectations and onboarding requirements, and coordinate with support to resolve issues or escalate technical problems. This collaborative approach not only helps maintain high customer satisfaction but also allows you to advocate for client needs internally, contributing to process improvements and retention strategies.

What is the difference between Customer Success Coordinator vs Customer Support Specialist?

AspectCustomer Success CoordinatorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; certifications like CRM or customer success coursesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentProactive engagement, account management, relationship buildingReactive support, troubleshooting, issue resolution
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech for technical support

The Customer Success Coordinator focuses on proactive client engagement and retention, while the Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coordinator emphasizes relationship management, whereas Support Specialists focus on technical problem-solving.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Customer Success Coordinator jobs in Rochester, MI look for?

The top searched job categories for Customer Success Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Coordinator jobs?

Cities near Rochester, MI with the most Customer Success Coordinator job openings:

Customer Success Coordinator jobs near you
Infographic showing various Customer Success Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,921 per year, or $22.1 per hour.

Implementation Manager

Rivet Work Inc.

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

High-Touch Customer Success | Building the Future of Construction | Hybrid in Detroit
About RIVET
RIVET is how construction labor gets to work. RIVET's software platform transforms the way contractors manage, plan, schedule, and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.
The Role
As an Implementation Manager at RIVET, you'll bring your construction experience-everything you've learned running jobs, coordinating labor, and leading crews-to customers turning to RIVET to solve their labor needs, getting them up and running on our platform. You own the post-sale experience, guiding new customers through the full onboarding journey from kickoff through training, adoption, and the switch away from the whiteboards, spreadsheets, and legacy tools they've always relied on. Your days look like leading training sessions with superintendents, project managers, and operations leaders, keeping implementations on schedule, clearing roadblocks, and being the trusted advisor who understands both how the software works and what it's actually like to run work in the field. You'll sit at the heart of our Customer Success team, reporting to the Manager, Customer Success, and working shoulder-to-shoulder with Account Management, Support, and Product & Engineering so every customer gets a foundation they can build on.
We're scaling fast, and we need someone who knows that getting a construction company to change how it works is hard-won, not handed over. This isn't a cookie-cutter, check-the-box rollout. You'll roll up your sleeves, have the candid conversations that field people respect, win over crews who've watched tech promises come and go, and still deliver an onboarding that sets each customer up to succeed long-term.
As you grow in this role, you'll help shape and refine our onboarding playbooks, mentor new team members, and take on more strategic work as our customer base and team expand. If you came up in the trades or construction operations and want to put that hard-earned credibility to work transforming an industry that tech has overlooked for too long, this role will only become more impactful over time.
What You'll Do
  • Lead end-to-end customer onboarding from kickoff through go-live, ensuring customers successfully transition from legacy solutions to the RIVET platform within defined timelines
  • Conduct comprehensive training sessions for contractor users within the first 90 days, building habits that drive long-term platform adoption and business transformation
  • Keep implementations on track through structured check-ins, proactive follow-ups, and strategic escalation when engagement stalls or timelines slip
  • Serve as a product expert who translates platform capabilities into tangible business outcomes, staying current on new features and effectively communicating their value to customers
  • Document all customer interactions, meeting notes, and implementation progress consistently in HubSpot to maintain visibility across the organization
  • Collaborate with Account Management to ensure seamless handoffs post-implementation, providing customer health insights and identifying expansion opportunities or at-risk accounts
  • Contribute to continuous process improvement by identifying bottlenecks, proposing solutions, and helping iterate on onboarding workflows and best practices that can scale across the team
What You'll Bring
  • Hands-on construction experience-ideally as a project manager, labor coordinator, superintendent, foreman, or in a similar field or operations leadership role-that brings instant credibility with customers who value someone who has lived the day-to-day realities of running work in the field
  • Direct MEP trade experience (mechanical, electrical, plumbing, or sheet metal) is required as you'll be working with contractors who expect you to speak their language
  • At least 3 years of experience in either (a) customer success, account management, implementation, or enterprise project management for B2B SaaS products or (b) construction field and operations leadership, such as managing crews, coordinating labor, running projects and schedules, or training field staff. We weigh real construction operations experience heavily and will support the right field leader in making the jump into software
  • Experience managing complex, multi-stakeholder relationships-whether mid-market or enterprise accounts, or large project teams with many moving parts and competing priorities
  • Strong project management instincts-whether from juggling concurrent implementations or running multiple jobs, schedules, and deliverables at once-with a track record of driving accountability to timelines
  • Comfort presenting to and influencing senior decision-makers (owners, executives, operations leaders) with confidence and clarity
  • Skill in de-escalating tense situations and getting stalled work back on track
  • Outstanding communication skills across phone, email, and video-able to tailor messaging for both technical users and business decision-makers
  • Natural teacher ability, guiding people through adopting new tools and processes, especially in an industry that is resistant to change
  • Proven ability to diagnose needs, uncover blockers, and problem-solve collaboratively through active listening and consultative engagement
  • Comfort navigating disengagement, ghosting, or pushback with diplomacy, persistence, and creative problem-solving
  • Technical aptitude and comfort quickly learning new software platforms to become a product subject matter expert-no prior software-vendor experience required
  • Willingness to learn and consistently use a CRM (HubSpot preferred) to document interactions, track project status, and maintain data hygiene
  • Self-motivation and resourcefulness, with the ability to work autonomously, prioritize effectively, and seek out answers without constant direction
  • Ability to travel up to 25% for onsite customer trainings, kickoffs, or strategic meetings
Even Better
  • Bachelor's degree in business, technology, construction management, or a related field
  • Background in training design, instructional design, or enablement, especially creating scalable onboarding content or train-the-trainer programs
  • Experience working at a high-growth startup or early-stage company where processes are still being built and iteration is constant
  • Familiarity with Agile or other project management methodologies
  • Comfort with data analytics or interpreting customer performance metrics to identify trends, diagnose issues, or demonstrate ROI
Benefits to Help You Bring Your Best Self to Work
  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • 401(k) matching
  • Employee stock option program
  • Free on-site parking
  • Vacation and paid holidays
  • Free weekly lunches

RIVET believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.

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