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Customer Success Manager Jobs in Rochester, MI (NOW HIRING)

LSPedia Inc

System Analyst I

Farmington Hills, MI · On-site

Customer Success Manager Employment Type: Full-time Work Location: Onsite - Farmington Hills, Michigan Job Summary: The Systems Analyst I is an entry-level to early-career role responsible for ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success ... Maintain an accurate and up to date CRM system at all times * Ability to be timely and be present ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... Manage documenting all client interactions within the Customer Service Management (CRM) * Be ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... Manage documenting all client interactions within the Customer Service Management (CRM) * Be ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, MI

Customer Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Customer Success Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager jobs?

Cities near Rochester, MI with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

ChMS (CRM) Success Coordinator

Archdiocese of Detroit

Detroit, MI • On-site

Full-time

Posted 27 days ago

Key responsibilities

  • Coordinate parish onboarding and implementation activities for Pushpay ParishStaq, including readiness follow-up, stakeholder communication, and implementation milestone tracking.

  • Develop and support adoption strategies, training sessions, office hours, workshops, quick-reference materials, and user communications for parish and Curia audiences.

  • Triage support requests, bugs, enhancement requests, and configuration questions; clarify business impact and route items to the appropriate internal or vendor owner.

Job description

Job Summary
  • Supports the successful implementation, adoption, governance, and ongoing improvement of the Church Management System (ChMS) across parishes and Curia offices.
  • Serves as a liaison among parishes, Curia offices, the Department of Technology, and Pushpay to coordinate support, training, issue escalation, and communications.
  • Promotes consistent use of core ChMS functionality, data standards, reporting practices, and parish-facing technology processes.
  • Serve as a passionate advocate for Pushpay ParishStaq and related parish technology solutions, promoting their value and encouraging adoption across parishes and Curia offices.
  • Build enthusiasm for effective ChMS utilization by sharing best practices, success stories, and practical use cases that improve ministry, stewardship, reporting, and parish operations.
  • Act as a trusted technology ambassador, fostering strong relationships with parish staff and leaders while helping them embrace system capabilities and process improvements.

Duties/Responsibilities
  • Coordinate parish onboarding and implementation activities for Pushpay ParishStaq, including readiness follow-up, stakeholder communication, and implementation milestone tracking.
  • Develop and support adoption strategies, training sessions, office hours, workshops, quick-reference materials, and user communications for parish and Curia audiences.
  • Triage support requests, bugs, enhancement requests, and configuration questions; clarify business impact and route items to the appropriate internal or vendor owner.
  • Track support trends, recurring issues, escalations, release updates, workaround communications, and resolution status for affected stakeholders.
  • Define and maintain ChMS policies, standards, naming conventions, user access practices, data-entry expectations, operating procedures, and approved best practices.
  • Maintain and prioritize an enhancement backlog in partnership with Technology, operational stakeholders, and Pushpay.
  • Coordinate ChMS integration needs with approved third-party platforms, including financial systems, online giving, analytics/reporting tools, data warehouse resources, and other parish or Curia business applications.
  • Document integration requirements, data flows, ownership expectations, support boundaries, and escalation paths to reduce operational risk and improve cross-system reliability.
  • Monitor adoption metrics, support metrics, data-quality indicators, implementation progress, usage trends, and recurring process pain points.
  • Translate ministry needs into practical ChMS workflows, reports, integrations, and support practices that help parishes better know, serve, and accompany people.

Supervisory Responsibilities
  • This position does not have direct supervisory responsibilities.

Required Knowledge/Skills/Abilities
  • Strong communication, facilitation, documentation, training, and relationship-management skills.
  • Ability to triage issues, manage competing priorities, follow through on escalations, and communicate status clearly.
  • Analytical mindset with the ability to identify patterns, diagnose process gaps, and recommend practical improvements.
  • Comfort working with both technical teams and non-technical end users across multiple parishes, departments, or organizations.
  • Working knowledge of third-party system integrations, data exchange concepts, reporting dependencies, and the operational impact of financial, analytics, online giving, or CRM-related integrations.
  • Knowledge of software implementation, application administration, customer success, business systems support, nonprofit technology, parish operations, or related disciplines.

Education and Experience Requirements
  • Bachelor's degree or equivalent professional experience required.
  • Three to five years of experience in software implementation, customer success, application administration, business systems support, nonprofit technology, parish operations, or a related field required.
  • Experience supporting stakeholders across multiple locations, departments, business units, or organizations required.
  • Experience with Pushpay ParishStaq, ParishSOFT, Church Management Systems, CRM systems, donor management platforms, third-party integrations, financial systems, analytics/reporting platforms, Catholic parish operations, change management, reporting, dashboards, vendor coordination, or enterprise application governance preferred.

Physical Requirements
  • Prolonged sitting at a desk with repetitive motion working on a computer.
  • Must be able to lift up to 15 pounds at a time.
  • May involve some standing, bending, and walking.

Travel Requirements
  • Must have a valid driver's license, safe driving record, reliable transportation, and ability to travel throughout the Archdiocese of Detroit as needed for parish onboarding, training, stakeholder meetings, and support activities.

Additional Requirements
  • Must agree, upon acceptance of an offer of employment with the Archdiocese of Detroit, not to engage in, nor to endorse, any actions or beliefs contrary to the teaching and standards of the Roman Catholic faith and morality.
  • Must demonstrate understanding, respect and support for Roman Catholic Church teaching, mission and values.
  • Must have knowledge of the Roman Catholic faith, its institutions, policies and practices.
  • Must maintain strict confidentiality regarding any archdiocesan information gained within the Archdiocese of Detroit, especially highly sensitive material such as protected Personally Identifiable Information and financial information.

Other Duties
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement
  • The Archdiocese of Detroit is an equal opportunity employer and does not illegally discriminate based on race, color, religion, national origin, sex, age, disability, height, weight, genetic information, or marital or other legally protected status. The Archdiocese of Detroit is committed to achieving excellence through cultural diversity and encourages applications and/or nominations of women, persons of color, veterans, and persons with disabilities.

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