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Customer Success Manager Remote Jobs in Rochester, MI

CBRE

Lease Admin Manager (Remote)

Detroit, MI · On-site +1

... customers. What You'll Do: * Provide formal supervision to employees. Monitor the training and ... company's success. CBRE provides reasonable accommodations in job application procedures for ...

Directive

B2B Marketing Manager(Remote US)

Detroit, MI · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Autodesk

Senior Program Manager, GTM PMO

Novi, MI · On-site +1

$108K - $109K/yr

This position is hybrid/remote and reports to the Senior Manager of GTM PMO. Responsibilities ... Partner with Sales, Customer Success, Enablement, Operations, Product, Technology, and Data ...

Insperity

Sales Support Manager

Detroit, MI · Remote

... customer success. This position partners closely with Account Managers, suppliers, and OEM ... Paid time off, flexible schedule and remote schedule with frequent travel to clients in the Detroit ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester, MI

Customer Success Manager Remote information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager remote in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near Rochester, MI are hiring for Customer Success Manager Remote jobs?

Cities near Rochester, MI with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Sales Manager (Remote Available)

Cityview Helicopter Tours

Detroit, MI • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

POSITION SUMMARY
You will be joining our Sales and Marketing team, taking on the responsibility of initial communication with inbound leads and passing new business opportunities to solution architects and the bizdev team.
  • Inbound Leads-You'll be instrumental in responding quickly to possible prospects and will be the customer's first impression of Cityview Helicopter Tours. Inbound leads come in through coupon websites, blogs, and our organic google ranking.

RESPONSIBILITIES
  • Nurture and qualify new leads that turn into qualified meetings for the bizdev and sales team.
  • Build prospect lists through online research, social media monitoring/commenting
  • Achieving weekly/monthly metrics (appointments, qualified leads, new contacts, etc.).
  • Being prepared for, and contributing to, strategic weekly marketing team meetings to provide information that allows marketing members to qualify, nurture, and convert inbound leads.
  • Contribute ideas for refining the SDR sales pipeline. Identify and make recommendations for ways to improve our sales processes, tools, and materials.

REQUIREMENTS
  • Bachelor's degree in marketing, advertising, or related discipline.
  • Courses in sales or sales training.
  • Experience using standard productivity tools (email, voicemail, Google Docs) and ideally, you also have experience using a CRM.
  • 1-2 years of sales experience preferred.

DESIRED SKILLS
  • Spectacular phone skills, speedy response time, and great people skills.
  • Takes initiative and follows through with projects.
  • Ability to work both individually and as a team.
  • Excellent presentation, listening, and writing skills.
  • Driven to succeed in a very metrics oriented role.
  • Excellent organizational skills, capable time manager, attentive to detail, customer focused, and has the ability to manage multiple priorities and tasks.

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