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Customer Success Manager Remote Jobs in Rochester, MI

Airspace Link, Inc.

General Applicants

Detroit, MI · On-site +1

Hello! Airspace Link, Inc. is growing and looking for talent in BD - Sales, Customer Success ... In short, the right remote candidates are considered, though preference may be given to local ...

Sbdinc

Account Manager, Engineered Products

Troy, MI · Remote

... support customer success and business growth. The Person: * Bachelor's degree inEngineering ... Join us! #LI-Remote #LI-LG1 We Don't Just Build The World, We Build Innovative Technology Too.

Everlight Solar

Human Resources Assistant

Detroit, MI · Remote

$30K - $40K/yr

... hiring manager and coordinating communication between job applicants. This is a FULLY REMOTE ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester, MI

Customer Success Manager Remote information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager remote in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager Remote jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager Remote jobs?

Cities near Rochester, MI with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Vice President, Public Sector GTM & Operations

OneStream

Birmingham, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Vice President, Public Sector GTM & Operations
Location: Remote, United States
Employment Type: Full-Time
Benefits Offered: Vision, Medical, Life, Dental, 401K
Gross Annual Base Salary: USD 229,000-297,000
Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.
Summary
The Vice President, Public Sector Go-to-Market & Operations serves as the senior business leader accountable for revenue delivery, operating model design, and cross-functional execution across all Public Sector segments, including Federal, SLED, and Higher Education. This role owns the commercial engine, operational model, and performance cadence that enable predictable growth in a complex and highly regulated environment. The VP will develop and execute a strategic plan to capture market share, build relationships with key government stakeholders, and drive complex sales opportunities.
This is a hands-on leadership role responsible for building and scaling a repeatable Public Sector motion in a complex, compliance-driven environment. The VP ensures alignment across Sales, Product, Compliance, Engineering, and Customer Success.
Primary Duties and Responsibilities
  • Strategy
    • Develop and execute a comprehensive go-to-market strategy for the public sector, focused on growth and profitability.
    • Monitor and analyze market trends in the public sector to make data-driven decisions on investments and strategy pivots.
    • Investigate, justify, and develop new public sector markets beyond what OneStream has targeted historically.
  • Revenue Support & GTM Execution
    • Support Public Sector revenue performance, including pipeline health, conversion, and forecasting accuracy, in partnership with Sales leadership.
    • Support the sales organization in driving deal velocity in complex, multi-stakeholder sales cycles.
    • Establish repeatable sales and partner motions aligned to government buying behavior.
  • Operating Model & Business Performance
    • Build and implement the public sector operating model, KPIs, inspection mechanisms, and execution rhythms.
    • Eliminate execution fragmentation and unclear ownership across teams.
    • Introduce programmatic rigor across deals, contracting, and delivery.
    • Partner with Finance to manage planning, forecasting, and resource prioritization.
  • Lifecycle & Cross-Functional Alignment
    • Ensure a smooth end-to-end lifecycle from sale to implementation, renewal, and expansion.
    • Work closely with Product, Engineering, Compliance, Customer Success, Marketing, and the VP of Public Sector Technology & Engineering to define public sector product requirements that Product and Engineering use to build and execute the product roadmap, and define the associated go-to-market strategies and targets.
    • Ensure operational excellence and scalability by implementing best-in-class business development and account management processes.
  • Compliance & Regulatory Leadership
    • Support FedRAMP, StateRAMP, NIST, RMF, CJIS, and other compliance frameworks.
    • Act as the executive representative for audits, regulatory engagements, third-party assessments, and security reviews as applicable, in coordination with the Compliance and Product teams.
  • Leadership & Cross-Functional Alignment
    • Build, lead, and develop a high-performing public sector GTM organization.
    • Recruit senior talent with experience in complex, regulated markets.
    • Act as the central integrator across Product, Engineering, Compliance, Cloud Operations, and Customer Success.
    • Partner closely with the Director, Public Sector Technology & Engineering to ensure technical feasibility, compliance readiness, and delivery alignment.
  • Executive Representation & Industry Presence
    • Represent the company to government leaders, procurement officials, system integrators, partners, and at public sector events.
    • Serve as a senior-level executive voice in the market.
    • Identify and cultivate high-impact relationships with federal, state, and local government agencies; higher education administrators; government contractors; and strategic partners.

Required Education and Experience
  • Bachelor's degree in business, management, or a related discipline.
  • 8+ years of progressive go-to-market experience in increasingly expansive roles, with a track record of attracting, managing, developing, and retaining world-class, high-performing employees and teams.
  • Proven executive leadership.
  • Strong presentation and communication skills, both written and verbal, with the ability to clearly and concisely relate ideas, outcomes, and impacts in relation to audience-specific familiarity and expectations.
  • Exceptional planning, prioritization, and organization skills.
  • Proven ability to perform and deliver under tight timelines in a demanding, dynamic environment.

Preferred Education and Experience
  • 15+ years in public sector or government contractor environments.
  • 8+ years Sales / GTM experience.
  • 5+ years of strategic experience with FedRAMP, StateRAMP, NIST, RMF, CJIS, and other compliance frameworks.
  • Experience with Salesforce.

Knowledge, Skills, and Abilities
  • Enterprise-level strategic judgment, with the ability to translate long-term strategy into clear priorities, operating cadence, and measurable outcomes across functions.
  • Proven ability to convene, orchestrate, and drive alignment across senior stakeholders without direct authority, acting as a trusted enterprise integrator.
  • Strong operating model mindset, with experience establishing structure, governance, and execution discipline in environments where the function or capability is still being built.
  • Exceptional executive presence and communication skills, with the ability to distil complex, unstructured topics into clear, decision-ready insights for C-Suite and Board-level audiences.
  • Demonstrated capability to operate effectively in ambiguity, balancing pace with rigor and making sound judgment calls in evolving environments.
  • High level of personal accountability, credibility, and discretion, with the confidence to challenge assumptions constructively and influence outcomes at senior levels.
  • Strong people leadership capability, including building, developing, and retaining high-performing teams that scale with organizational maturity.
  • Collaborative leadership style, with a track record of fostering trust and partnership across Strategy, Finance, Product, Sales, Compliance, and GTM functions.

Supervisory Responsibilities
This position does not have direct people management responsibility. The role operates as a senior individual contributor, influencing outcomes through cross-functional leadership, strategic partnership, and enterprise-level coordination.
Travel
Travel requirement: Regular travel is not expected for this position but may be required up to 25%.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the AI operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry-specific).
  • Strong culture and camaraderie.
  • Multiple training opportunities.
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
  • Excellent Medical Plan.
  • Dental & Vision Insurance.
  • Life Insurance.
  • Short & Long Term Disability.
  • Vacation Time.
  • Paid Holidays.
  • Professional Development.
  • Retirement Plan.

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-JB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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