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Customer Success Manager Ii Jobs in Rochester, MI

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $18.38/hr

Manage proposals, payments, deposits, and creditor communications. * Proactively review client ... What You Bring * 2-3 years of customer service experience (call center preferred). * Associate ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $18.38/hr

Manage proposals, payments, deposits, and creditor communications. * Proactively review client ... What You Bring * 2-3 years of customer service experience (call center preferred). * Associate ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

Manage documenting all client interactions within the Customer Service Management (CRM) * Be ... Minimum 2 years of customer service experience required. * Financial services, credit union, and/or ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success ... Maintain an accurate and up to date CRM system at all times * Ability to be timely and be present ...

DPDHL

Transportation Manager II

Livonia, MI · On-site

$72K - $85K/yr

Transportation Manager II The Transportation Manager II role has a national salary range of $72,000 ... customer's products from getting to the consumer when they need them the most. Working in ...

Amazon

Area Manager II

Detroit, MI · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Area ... BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor ...

Sodexo

Retail Manager 2

Pontiac, MI · On-site

$48K - $63K/yr

About the job This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You'll play a hands ...

Sodexo

Retail Manager 2

Pontiac, MI · On-site

$48K - $63K/yr

About the job This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You'll play a hands ...

Sodexo

Retail Manager 2

Pontiac, MI · On-site

$48K - $63K/yr

About the job This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You'll play a hands ...

Autodesk

Manager, Technical Adoption, AMER

Novi, MI · On-site

$97K - $174K/yr

Job Requisition ID # 26WD100034 Position Overview Autodesk Customer Success is looking for a proven, people-centered leader to motivate, coach, and manage a team of Technical Adoption Specialists.

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All JobsCustomer Success Ii JobsCustomer Success Manager Ii JobsCustomer Success Manager Ii Jobs in Rochester, MI

Customer Success Manager Ii information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager ii jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager ii in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

What job categories do people searching Customer Success Manager Ii jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager Ii jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager Ii jobs?

Cities near Rochester, MI with the most Customer Success Manager Ii job openings:

Customer Success Manager Ii jobs near you
Infographic showing various Customer Success Manager Ii job openings in Rochester, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Client Success Specialist

greenpath, inc.

Farmington, MI • On-site

$16.50 - $18.38/hr

Full-time

Re-posted 7 days ago

Job description

Join Our Mission-Driven Team as a Client Success Specialist
Location: Remote
Employment Type: Full-Time
Department: Client Services

Training Start Date: August 31st, 2026 (Training is mandatory)

About the Role

At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.
You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!

???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany

What You’ll Do

• Provide top-tier support via phone to clients on our Debt Management Program.

• Taking back-to-back calls in a call center environment.
• Support client accounts and ensure seamless account management.
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues
• Maintain accurate records and ensure compliance with state regulations.
• Collaborate across departments to ensure seamless client experience.

• Encourage and motivate clients throughout their financial journey.


What You Bring

• 2–3 years of customer service experience (call center preferred).
• Associate’s degree preferred; Bachelor’s degree may substitute for experience.
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.
• Tech-savvy with experience in Windows-based systems and CRM tools.

• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
• Bilingual (English/Spanish) a plus!

Remote Work From Home Requirements

• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.

Internet Requirements- Standard Broadband Internet

• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people

???? Why GreenPath?

• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

Additional Details

Monday - Friday work schedule

Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.

*Must be comfortable working in a structured, performance-driven environment.

Training:
• Begins August 31st, 2026
• Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.
• After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness?

Apply today and become part of a team committed to making a difference; one call at a time.