ZipRecruiter

Log In

1

Customer Success Manager Ii Jobs in Rochester, MI

LSPedia Inc

System Analyst I

Farmington Hills, MI · On-site

Customer Success Manager Employment Type: Full-time Work Location: Onsite - Farmington Hills ... . * 1-2 years of experience in systems analysis, application support, customer support, or ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

$48K - $60K/yr

Two year college degree or specialized training in business, human resources, IT or related field preferred. * Proven experience in customer success or account management roles, typically with 3-5 ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $17.50/hr

Manage proposals, payments, deposits, and creditor communications. * Proactively review client ... What You Bring * 2-3 years of customer service experience (call center preferred). * Associate ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $17.50/hr

Manage proposals, payments, deposits, and creditor communications. * Proactively review client ... What You Bring * 2-3 years of customer service experience (call center preferred). * Associate ...

Sodexo

Retail Manager 2

Mount Clemens, MI

$48K - $63K/yr

Sodexo is seeking a Retail Manager 2 to support retail food service operations for McClaren Macomb ... customer satisfaction will be key to success. You'll play a hands-on role in shaping both team ...

Sodexo

Retail Manager 2

Mount Clemens, MI · On-site

$48K - $63K/yr

Sodexo is seeking a Retail Manager 2 to support retail food service operations for McClaren Macomb ... customer satisfaction will be key to success. You'll play a hands-on role in shaping both team ...

Sodexo

Retail Manager 2

Mount Clemens, MI

$48K - $63K/yr

Sodexo is seeking a Retail Manager 2 to support retail food service operations for McClaren Macomb ... customer satisfaction will be key to success. You'll play a hands-on role in shaping both team ...

Sodexo

Retail Manager 2

Mount Clemens, MI · On-site

$48K - $63K/yr

Sodexo is seeking a Retail Manager 2 to support retail food service operations for McClaren ... customer satisfaction will be key to success. You'll play a hands-on role in shaping both team ...

previous page

Showing results 41-60

All JobsCustomer Success Ii JobsCustomer Success Manager Ii JobsCustomer Success Manager Ii Jobs in Rochester, MI

Customer Success Manager Ii information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager ii jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager ii in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

What job categories do people searching Customer Success Manager Ii jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager Ii jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager Ii jobs?

Cities near Rochester, MI with the most Customer Success Manager Ii job openings:

Customer Success Manager Ii jobs near you
Infographic showing various Customer Success Manager Ii job openings in Rochester, MI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Project Manager II

Birmingham, MI • On-site

Kongsberg Defense & Aerospace Inc
See more jobs at Kongsberg Defense & Aerospace Incexternal

$104K - $156K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

KDA, Inc, headquartered in Alexandria, Virginia, has been operating in the United States for more than 20 years. We produce world-leading Remote Weapon Systems (RWS) for the US Army, Marine Corps, and allies at our Johnstown, Pennsylvania factory. We have delivered more than 20,000 PROTECTOR RWS to 28 countries. The National Advanced Surface-to-Air System (NASAMS) is a highly mobile and tailorable capability that protects the airspace of 13 countries and Washington, DC. In 2027, we will do final assembly, test, and sustainment of the Naval Strike Missile and Joint Strike Missile systems at a new factory in southern Virginia.

Join us, and you’ll be part of a high performing team that develops advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg Defense & Aerospace, Inc.


Kongsberg Defense & Aerospace, Inc. is seeking a highly driven Project Manager II to lead complex, high‑visibility programs that directly support our mission of delivering world‑class defense solutions. In this role, you will own the full project lifecycle—from scope definition and planning through execution, delivery, and customer satisfaction. You will guide integrated project teams, coordinate cross‑functional activities, and ensure every phase of the project meets our rigorous standards for performance, compliance, and quality.

As a Project Manager II, you will be the central point of leadership and accountability, driving schedule adherence, budget performance, risk management, and stakeholder communication. You will prepare and deliver updates to senior leadership, maintain alignment across engineering, operations, and customer teams, and ensure all project activities comply with applicable policies, statutes, and Kongsberg processes.

This is a critical role for a proven project leader who thrives in a fast‑paced, technical environment and is ready to make a measurable impact on programs that matter.


Responsibilities:

  • Develop and execute the Project Management Plan (PMP) IAW KDA processes.
  • Establish and execute the budget for the project assigned in accordance with project budgetary guidelines (e.g. cost, gross margin, etc).
  • Manage project milestones and the project integrated master schedule.
  • Coordinate with various internal organizations such as finance, compliance, procurement, engineering, configuration management, and operations to ensure project deliverables in accordance with the project milestones.
  • Responsible for resource requests for the project, including support agreements to secure outside resources (as needed).
  • Responsible for the Risk and Opportunity Management process in the project, including maintenance of the Project Risk Register.
  • Ensure that project objectives and plans are understood and accepted by the project team.
  • Plan the execution and implementation of project deliverables.
  • Provide the Project Owner with periodic status reports and as required to other senior management.
  • Contribute to learning and transfer of knowledge through project evaluation and a project final report.
  • Ensure proper handling of information and material subject to export and re-export (e.g. ITAR, EAR) restrictions throughout the project.
  • Secure good communication and cooperation within the project and towards the Customer.
  • Understand the product and ability to offer pragmatic solutions to complex problems.
  • Ensure project deliverables meet the Customer’s expectations within schedule and budgetary guidelines.

ATTITUDES & BEHAVIORS:

  • Self-starter.
  • Hands-on attitude to work with a willingness to learn and develop.
  • Team player who works well in dynamic teams and in matrix-style project organizations.
  • Problem solver - identifying and resolving problems as they arise.
  • Collaborative and collegiate attitude to work.
  • Willingness to embrace KONGSBERG corporate values of collaboration, determination, reliability and innovation.
  • Willingness to travel - including internationally.

EDUCATIONAL REQUIREMENTS:

  • Bachelor degree in Business, Systems Engineering, or a related field.
  • Project Management Professional ® certification preferred.

NUMBER OF YEARS AND TYPE OF EXPERIENCE REQUIRED:

  • Minimum of four (4) years of project management experience.

MINIMUM LEARNING TIME FOR THIS POSITION PROVIDED EMPLOYEE HAS NECESSARY EXPERIENCE:

  • Three (3) months

OTHER POSITION CONSIDERATIONS: 

  • Strong knowledge of Microsoft Office tools including Microsoft Project.
  • Must have or be able to obtain a US Passport.
  • Ability to travel, both internationally and domestically.
  • After initial onboarding and training, travel will be up to 40% of the time.
  • Must be able to work as part of a team; positive “can-do” attitude.
  • Must be flexible and able to change priorities in order to accomplish project/corporate deadlines and goals.


Kongsberg Defense & Aerospace Inc. is part of Kongsberg Gruppen (KONGSBERG), an international knowledge-based group that supplies high technology systems and solutions to its customers engaged in oil and gas production, the merchant marine, and the defense and aerospace industries. Kongsberg Protech Systems USA performs final assembly and testing of Remote Weapon Stations. The company also performs repair and overhaul (R&O) of Remote Weapon Stations that come back from field operations.

In addition to competitive wages, we provide an excellent package of benefits, which presently includes company-paid health, vision and dental insurance, 401(k) with competitive match, a 9/80 work schedule, life insurance and paid time off (PTO).

Kongsberg Defense & Aerospace, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Kongsberg Defense & Aerospace, Inc. provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.



Job Type: Full-time


Pre-employment Requirements:

KDA, Inc. requires all candidates to successfully complete a pre‑employment physical, drug and alcohol screening, and a background investigation as part of the hiring process.


Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


Schedule:

  • 980 schedule
  • Hybrid option(M & F) after 6-12 months probationary period.


Ability to commute/relocate:

  • Birmingham, MI: Reliably commute or planning to relocate before starting work (Required).


Education:

  • Bachelor degree in Business, Systems Engineering, or a related field.
  • Project Management Professional ® certification preferred.


Experience:

  • Minimum of four (4) years of project management experience.


Training:

  • 3 months (+)


Work Location:

  • In person/Hybrid