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Customer Success Manager Ii Jobs in Rochester, MI

TechCollect

Client Success Lead

Rochester, MI · On-site

  • Medical

  • Retirement

  • PTO

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

  • Medical

  • Retirement

  • PTO

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

  • Medical

  • Retirement

  • PTO

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

Deloitte

Deployment Success Manager

Detroit, MI · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

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Showing results 21-40

All JobsCustomer Success Ii JobsCustomer Success Manager Ii JobsCustomer Success Manager Ii Jobs in Rochester, MI

Customer Success Manager Ii information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager ii jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager ii in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

What job categories do people searching Customer Success Manager Ii jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager Ii jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager Ii jobs?

Cities near Rochester, MI with the most Customer Success Manager Ii job openings:

Customer Success Manager Ii jobs near you
Infographic showing various Customer Success Manager Ii job openings in Rochester, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Client Success Lead

TechCollect

Rochester, MI • On-site

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves.

Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation.


Benefits

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan

Health Insurance


Responsibilities

As the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform. TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems, and you will play a critical role in onboarding mutual customers, ensuring they quickly understand how to activate and use TechCollect.ai within their existing systems. Your focus will be helping customers successfully implement the solution during the trial period, guiding them to early wins and measurable results that naturally lead to conversion from free trial to paid adoption. In this role, you will work closely with both customers and our software partners, serving as the bridge that ensures smooth onboarding, clear communication, and strong collaboration across all parties. By helping customers quickly experience the value of the AI automation within their workflows, you will turn initial interest (hello) into real operational impact (hero), creating long-term customer success and strong partner relationships in the process.

Responsibilities:

  • Customer Engagement: Build relationships with prospective clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
  • Onboarding: Guide new clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
  • Customer Support: Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Adoption & Retention: Collaborate with clients to drive platform adoption, expand usage, and maximize retention.
  • Cross-functional Collaboration: Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
  • Problem-solving: Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.

Requirements
  • 5+ years of experience in a SaaS client success or similar role.
  • Proven track record of converting trials to paying customers and driving customer retention.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  • Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
  • Problem-solving skills with a proactive approach to overcoming challenges.
  • Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
  • A self-starter attitude and the ability to thrive in a fast-paced startup environment.