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Customer Relationship Manager Jobs in Rochester, MI

Schoolcraft College

CRM Operations On-Call

Livonia, MI · On-site

$17 - $19/hr

Posting Details Position Information Job Title CRM Operations On-Call Job Summary This position will work with data clean-up, processing and documenting data, as well as document review. PLEASE NOTE:

PNC

Relationship Manager I - AMG

Troy, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are all united in delivering the best experience for our customers. We work together each day to ... Helps support the development and execution of a relationship management plan. * Helps coordinate ...

New

PNC Bank

Relationship Manager I - AMG

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are all united in delivering the best experience for our customers. We work together each day to ... Helps support the development and execution of a relationship management plan. * Helps coordinate ...

Citizens

Private Client Relationship Manager

Troy, MI · On-site

Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new investment assets in collaboration with Wealth Partners. * Growth in new deposits including checking ...

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Customer Relationship Manager information

See Rochester, MI salary details

$11

$24

$46

How much do customer relationship manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer relationship manager in Rochester, MI is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.75 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Rochester, MI?

The most popular types of Customer Relationship jobs in Rochester, MI are:

What job categories do people searching Customer Relationship Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Relationship Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Relationship Manager jobs?

Cities near Rochester, MI with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,222 per year, or $24.6 per hour.

Business Banking Relationship Manager III

Fifth Third Bank

Auburn Hills, MI • On-site

Full-time

Re-posted 11 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 171 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for business development, relationship management and client experience of companies with annual gross sales of $0-10M. Proactively consult the business owners in achieving their financial goals by providing smart financial solutions for personal and business needs. Serve as a trusted advisor for businesses; collaborate with a team of product and retail partners utilizing the One Bank Sales Cycle to understand the clients' holistic business needs. Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client. Services would include loans, deposits, treasury management, and all other applicable banking services. Serve as a producing leader by coaching and mentoring Relationship Managers. Represent the Sales Manager as needed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Develop qualified client prospects in defined segment by identifying and utilizing referral sources, existing clients and centers of influence.
  • Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor, etc.), analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
  • Actively participate in community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.
  • Effectively retain and grow long-term, profitable, lead client relationships.
  • Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the ultimate goal of being clients' Lead or primary bank.
  • Responsible for planning and conducting relationship strategy and relationship review meetings with product partners.
  • Coordinate all client-facing activities including credit support and other product partners.
  • Conduct thorough effective pre-call planning, One Bank Consultative Sales approach and prompt post call follow up.
  • Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.
  • Partner with Portfolio Managers and Credit Officers (Business Loan Center and Central Credit Utility) on credit requests and adhere to established Portfolio Management guidelines.
  • Achieve credit standards and metrics in regard to asset quality, credit administration (matured/renewals, financial statement documents, covenant data integrity, matured notes and document exception) and RAROC.
  • Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.
  • Complete administrative responsibilities in a timely manner.

SUPERVISORY RESPONSIBILITIES:
Provide coaching, leadership, and guidance to RM I's and II's in conjunction with their Regional Sales Manager or in addition to their Regional Sales Manager.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Bachelor's degree required or equivalent work experience
  • Minimum of 5 years of sales experience and minimum of 5 years managing business banking or commercial relationships preferred.
  • Formalized credit training or equivalent credit risk experience required. Underwriting experienced preferred.
  • Proven ability to build new and existing client business and provide a positive client experience.
  • Strong business acumen, to include detailed analysis, review of financial statements and knowledge of advanced accounting principles.
  • Extensive knowledge of credit and non-credit products required.
  • Knowledge of commercial & Treasury Management services as well as alternative lending and financial options.
  • Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
  • Uses effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.
  • Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face to face negotiations and group presentations.
  • Champions the Bancorp vision and core values through personal actions and leadership influence to promote high-performing work groups. Proven ability to work in a team-based sales environment.
  • Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.
  • Ability to travel regionally and/or locally.
Business Banking Relationship Manager III
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Auburn Hills, Michigan 48326
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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