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Customer Success Project Manager Jobs in Michigan

A2MAC1

Customer Success Manager

Detroit, MI · On-site

... Customer Success & Implementation * Become part of the team responsible for rolling out B2B ... Define project scope, objectives, timelines, and resource requirements * Develop and manage ...

A2MAC1

Customer Success Manager

Detroit, MI

... Customer Success & Implementation * Become part of the team responsible for rolling out B2B ... Define project scope, objectives, timelines, and resource requirements * Develop and manage ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

... Customer Success & Implementation * Become part of the team responsible for rolling out B2B ... Define project scope, objectives, timelines, and resource requirements * Develop and manage ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

Clarivate

Customer Success Manager

Ann Arbor, MI · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

Kendall Group

Customer Success Advocate

Portage, MI

Experience working cross-functionally with solution consultants, sales, marketing, project managers ... Work Experience: 3 years' experience as a Customer Success Manager; exposure to Industrial ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

You'll act as an account manager with several responsibilities, including project initiation ... Advocate for customer success and adoption. * Partner with Carbyne's sales team to develop a plan ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Michigan

Customer Success Project Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success project manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success project manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Michigan? For Customer Success Project Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Michigan look for? The top searched job categories for Customer Success Project Manager jobs in Michigan are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Manager

A2MAC1

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Presales & Solution Consulting

  • Support the sales process with manufacturing and solution expertise
  • Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
  • Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
  • Deliver product demonstrations and presentations to both technical and business stakeholders
  • Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
  • Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
  • Capture customer and market feedback and identify gaps, opportunities, and future improvements

Customer Success & Implementation

  • Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
  • Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
  • Identify customer business needs and use cases, and design and implement suitable solutions within Tset
  • Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation
  • Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
  • Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
  • Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently
  • Analyze customer usage data to identify improvement opportunities and enhance the customer experience

Project Management & Cross-Functional Collaboration

  • Define project scope, objectives, timelines, and resource requirements
  • Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities
  • Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers
  • Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases

Requirements

Technical & Professional Qualifications

  • Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field
    • Equivalent combinations of specialized training and progressive responsible professional experience may be accepted in lieu of a formal degree
    • Preferred: Master's degree in Business Administration, Engineering Management, Data Analytics, or Marketing
  • Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
  • Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
  • Experience in at least one of the following preferred- SaaS, Enterprise Software, Automotive or Manufacturing, Product Costing, Product Sustainability
  • Experience in project management and ideally in customer success, customer service, or customer-facing operations
  • Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office
  • Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction

Skills and Abilities

  • Excellent communication and comprehension skills
  • German proficiency nice to have
  • Ability to explain complex technical topics clearly and understand customer needs effectively
  • Strong analytical and structured problem-solving skills with a hands-on mindset
  • High level of ownership and ability to work independently
  • Strong attention to detail and proactive attitude in identifying and escalating critical issues
  • Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
  • Willingness to travel occasionally within Europe and internationally/intercontinentally (approximately 10 trips per year)

Benefits

  • PTO
  • PAID COMPANY HOLIDAYS
  • 401(K) + EMPLOYER MATCH
  • MEDICAL, DENTAL, VISION INSURANCE
  • LIFE INSURANCE
  • DISABILITY INSURANCE
  • TUITION REIMBURSEMENT
  • FSA