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Customer Success Project Manager Jobs in Michigan

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Sprinklr

Lead Customer Success Manager

Three Rivers, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum of 8-10 years' experience in Customer Success,Technical Account management ... Project Management Professional certification (PMP, PMI-PMP, LSS)a plus. * Bachelor's degree from ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive ... M systems to document and manage customer interactions and escalate issues when necessary ...

Adecco US, Inc.

Customer Success Specialist

Kalamazoo, MI · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

Adecco

Customer Success Specialist

Kalamazoo, MI · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

IICRC

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Advisor At One Way Property Restoration, we pride ourselves on delivering ... Utilize CRM systems to document and manage customer interactions and escalate issues when necessary ...

Career Search

Senior Director of Customer Success

Troy, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will lead managers across functions and drive alignment with Product, Technology, Sales ... Experience leading Enterprise SaaS Customer Success functions across support, enablement, and ...

Apex Digital Solutions

Project Manager

Detroit, MI · On-site

The Project Manager ensures our projects are delivered with the highest level of customer ... to the Customer Success Team. * Identifying potential risks, roadblocks, and changes in the ...

Apex Digital Solutions

Project Manager

Detroit, MI · On-site

The Project Manager ensures our projects are delivered with the highest level of customer ... to the Customer Success Team. * Identifying potential risks, roadblocks, and changes in the ...

Motorola

APX Next Customer Success Advocate

Three Rivers, MI · Remote

$100K - $120K/yr

  • Medical

  • Dental

  • Retirement

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... Professional Experience: 5+ years of experience in customer advocacy, project management, or public ...

Apex Digital Solutions

Project Manager

Detroit, MI · On-site

The Project Manager ensures projects are delivered with high customer satisfaction, demonstrating ... Customer Success Team. • Identifying potential risks, roadblocks, and changes in the original ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Michigan

Customer Success Project Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success project manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success project manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Michigan?

For Customer Success Project Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Michigan look for?

The top searched job categories for Customer Success Project Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Project Manager jobs?

Cities in Michigan with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Specialist

Entyre Care

Detroit, MI • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Who we are:
At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve.
We are rebuilding the long-term care experience from the ground up. That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry.
As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology. Families trust us because we show up - fast, prepared, and on a mission to solve real problems. Caregivers count on us to advocate fiercely on their behalf. And state partners rely on our integrity, compliance discipline, and relentless execution.
If you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.
You can learn more about us here https://entyrecare.com/
Position Overview:
We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.
Why you'll love this work:
  • Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
  • Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it.
  • Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative.

Key Responsibilities:
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
  • Role Model: Embody Entyre Care's mission, values, and culture, acting as a role model for the team.

Qualifications:
  • Experience in administrative support, customer success, sales, or operations roles.
  • Self-motivated and proactive in identifying and solving problems.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent communication skills, both written and verbal.
  • Persistence in outreach with customers and building rapport.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Familiarity with Medicaid/Medicare programs preferred but not required.
  • Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.

What We Offer
  • 401(K), Health insurance, Life insurance, Dental insurance and Vision insurance.
  • Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
  • Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends!

How We Operate:
  • "Insanely Great" for Families - Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line:
This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by streamlining and continuously improving processes-and want to make a difference for millions of families-join us at Entyre Care.

Apply