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Flex Time Customer Success Manager Remote Jobs in Michigan

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

You'll act as an account manager with several responsibilities, including project initiation ... Willingness to travel up to 30% of the time for client visits * Proven customer success experience ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

Remote Opportunity - Michigan Residents Only This is a fully remote position; however, candidates ... At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration ...

InsuraTec Services Group

Sales Manager - Virtual

Livonia, MI · On-site +1

$90K - $150K/yr

Help team members follow our proven system to drive their own success * Track progress, coach ... Comfortable using CRM and virtual tools to manage workflow What We Offer: * Fully remote work with ...

New

HMG Careers

Sales Manager Remote

Ann Arbor, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Crystal, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lake, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lincoln Park, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lake, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsTime Customer Success JobsFlex Time Customer Success Manager Remote JobsFlex Time Customer Success Manager Remote Jobs in Michigan

Flex Time Customer Success Manager Remote information

What is the difference between Flex Time Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFlex Time Customer Success Manager RemoteCustomer Support Specialist Remote
CredentialsTypically requires experience in customer success, communication skills, and sometimes a bachelor's degreeOften requires customer service experience, communication skills, and high school diploma or equivalent
Work EnvironmentRemote, flexible hours, proactive engagement with clientsRemote, often scheduled shifts, reactive support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across various industries including retail, tech, and healthcare

The main difference is that a Flex Time Customer Success Manager Remote focuses on building long-term client relationships and ensuring customer satisfaction proactively, often with flexible hours. In contrast, a Customer Support Specialist Remote handles reactive customer inquiries and troubleshooting, typically within scheduled shifts. Both roles require strong communication skills but differ in scope and responsibilities.

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Flex Time Customer Success Manager Remote jobs near you

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply