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Customer Success Manager Remote Edtech Jobs in Michigan

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

Remote Opportunity - Michigan Residents Only This is a fully remote position; however, candidates ... Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished ...

HMG Careers

Sales Manager Remote

Bear Lake, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Keego Harbor, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lake, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lincoln Park, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Detroit, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Muskegon, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Michigan? For Customer Success Manager Remote Edtech jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Michigan look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Michigan are:
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Customer Success Manager Remote Edtech jobs near you

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted yesterday

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply