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Customer Success Manager Remote Edtech Jobs in Michigan

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Customer Service Representative

Ann Arbor, MI ยท Remote

$15.75 - $21.25/hr

This role reports to the Customer Success Manager. * Onboard new customers by coordinating W-9's, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance ...

These talented men and women drive our business, and we are committed to their success. Priority1 ... Develop Lead Generation and Utilize CRM to Track Activity * Selling and Setting Up New Accounts

$120K - $150K/yr

You know that success hinges on commitment, that our differences make us stronger, and that the ... Directing and managing day to day administration required to solve customer issues, increase sales ...

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Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Michigan? For Customer Success Manager Remote Edtech jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Michigan look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Manager Remote Edtech jobs? Cities in Michigan with the most Customer Success Manager Remote Edtech job openings:
Revenue Operations Manager - Remote

Revenue Operations Manager - Remote

micro1 AI

Dearborn, MI โ€ข Remote

$130K - $180K/yr

Part-time

Medical, Retirement, PTO

Posted 19 days ago


Job description

Job title: Revenue & Accounts Receivable Manager


Job Type: Full-time


Location: Remote


Job Summary:


Join our team as a Revenue & Accounts Receivable Manager and play a pivotal role in ensuring the financial health and operational integrity of micro1โ€™s revenue cycle. This is an exceptional opportunity to own end-to-end A/R operations, drive revenue recognition accuracy, and build scalable financial processes within a fast-moving, mission-driven company. We value team members who bring sharp analytical instincts, a bias toward action, and a commitment to excellence in every detail.


Key Responsibilities:


  1. Own the full accounts receivable lifecycle, including invoicing, collections, cash application, and reconciliation, ensuring accuracy and timeliness across all customer accounts
  2. Manage and continuously improve revenue recognition processes in accordance with ASC 606 and GAAP standards
  3. Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve delinquencies and minimize DSO
  4. Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes, credit holds, and contract discrepancies in a timely manner
  5. Prepare and deliver weekly and monthly A/R reporting, including aging summaries, cash flow forecasts, and KPI dashboards for finance leadership
  6. Maintain and optimize financial systems for transaction accuracy, workflow efficiency, and audit readiness
  7. Support monthly and quarterly close processes, including A/R subledger reconciliation to the general ledger
  8. Develop, document, and enforce internal controls and A/R policies to mitigate risk and ensure compliance
  9. Assist with audit preparation and respond to external auditor inquiries related to revenue and receivables
  10. Identify opportunities to automate and scale A/R workflows as the company grows



Required Skills and Qualifications:


  1. Bachelorโ€™s degree in Accounting or Finance; CPA or CA preferred
  2. 4โ€“6 years of experience in accounts receivable, revenue operations, or a related finance role, ideally within a high-growth technology or SaaS company
  3. Hands-on experience with ERP/accounting system
  4. Deep understanding of accounts receivable processes, revenue recognition principles (ASC 606), and GAAP
  5. Strong command of Google Sheets and Excel
  6. Demonstrated ability to manage collections and resolve billing disputes with professionalism and urgency
  7. Exceptional written and verbal communication skills, with attention to detail
  8. Proven ability to thrive in a fast-paced, remote environment and work independently with minimal oversight


Preferred Qualifications:


  1. CPA, or progress toward a professional certification.
  2. Prior experience implementing or improving A/R automation tooling.



Compensation & Benefits Notice


The national pay range for this full-time position is base salary of $110,000 โ€“$150,000 USD. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce.


micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to support@micro1.ai.


Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.


Disclaimer


The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.