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Client Success Analyst Jobs in Michigan (NOW HIRING)

Public Consulting Group

Client Service Associate 1

Lansing, MI · On-site

$14.75 - $20.25/hr

Client Success Associates are integral members of PCG's Northwest Education Team; the specific ... Analytical skills, including the ability to analyze and organize data. * Ability to manage time to ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

What You'll Do Deliver impactful training and client experiences * Lead engaging virtual training ... Familiarity with CRM analytics and reporting * Experience managing webinars or virtual learning ...

Shift Digital

Digital Analyst II

Birmingham, MI

$93K - $111K/yr

... client success and business strategy. Key Responsibilities & Highlights * Collaborate with a ... Analyze data across Website Performance, Customer Leads, Dealer Sales, Inventory, Digital ...

Shift Digital

Digital Analyst II

Birmingham, MI · On-site

$93K - $111K/yr

... client success and business strategy. Key Responsibilities & Highlights * Collaborate with a ... Analyze data across Website Performance, Customer Leads, Dealer Sales, Inventory, Digital ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Michigan

Client Success Analyst information

See Michigan salary details

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How much do client success analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client success analyst in Michigan is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $25.14 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Michigan?

For Client Success Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Michigan look for?

The top searched job categories for Client Success Analyst jobs in Michigan are:

What cities in Michigan are hiring for Client Success Analyst jobs?

Cities in Michigan with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,411 per year, or $22.3 per hour.

Client Advisory Services Manager

Hungerford

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Description:

As a Client Advisory Services Manager at Hungerford, your day is dynamic and impactful. You’ll engage in client financial oversight, prepare for advisory calls, and collaborate on accounting strategy. This role focuses on solving complex accounting challenges for a variety of for-profit businesses- enhancing controls, guiding transitions, and improving accounting processes. You’ll lead project teams, review deliverables, and coach staff through engagements that build their confidence and capability. We’re looking for individuals who thrive in collaborative environments, stay current with industry standards, and consistently seek ways to deliver value beyond compliance.


Responsibilities

  • Drive strategic oversight of full-cycle client accounting and advisory engagements
  • Manage payroll processes
  • Deliver actionable insights to guide financial planning & analysis decision making
  • Develop financial models and budgets to support organizational growth
  • Manage sales and use tax processes
  • Contribute to business development and marketing growth initiatives
  • Inspire and mentor teams
Requirements:
  • Bachelor’s Degree in Accounting, Business, or related field
  • Active CPA, CMA, or MBA preferred
  • 5+ years of relevant public accounting experience
  • 3+ years of experience in a client-facing leadership role
  • Previous experience in QuickBooks, Intacct, or NetSuite


Qualifications

  • Microsoft Office proficiency
  • Analytical and problem-solving skills
  • Professional communication (written & verbal)
  • Able to understand and resolve complex accounting issues
  • Servant focused mindset towards managing client and team relationships
  • Exceptional multitasking and prioritization skills


Benefits

  • Health Insurance – Immediate eligibility for employer-sponsored medical, dental, vision
  • Work-Life Balance – schedule flexibility, personalized hybrid work arrangements, generous PTO, parental leave
  • Flexible Spending & Dependent Care Accounts
  • 401k + Retirement Advising


About Us

Hungerford is a forward-thinking, innovative firm with over 80 years of proud service to West Michigan. We offer expertise in tax, audit, accounting, business advisory, technology, and wealth management, and are deeply committed to diversity, equity, inclusion, and collaboration—within our team, with clients, and throughout the community. Our culture is rooted in excellence, inclusivity, and a shared dedication to client success and employee growth. By exchanging innovative ideas, we help organizations thrive, create new opportunities for our people, and give back in meaningful ways. Through it all, we make sure to have fun. As a locally owned and operated firm, we’re proud to call Grand Rapids, Greenville, Holland, Muskegon, and St. Joseph home.

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