ZipRecruiter

Log In

1

Customer Experience Strategist Jobs (NOW HIRING)

Paychex

Customer Experience Strategist

Saint Petersburg, FL · On-site +1

$93K/yr

Overview The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He ...

Switchboard

Customer Experience Strategist

Washington, DC · On-site

$111K/yr

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth and work together to rapidly ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

Overview The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He ...

Intuit

Staff Customer Experience Strategist

San Diego, CA · On-site

$104K/yr

Reports to the GBSG Services Senior Customer Experience Manager. Locations: Mountain View, CA / San Francisco, CA / San Diego, CA / Tucson, AZ / Responsibilities Strategic Thinking & Business ...

Intuit

Staff Customer Experience Strategist

Tucson, AZ · On-site

$93K/yr

Reports to the GBSG Services Senior Customer Experience Manager. Locations: Mountain View, CA / San Francisco, CA / San Diego, CA / Tucson, AZ / Responsibilities Strategic Thinking & Business ...

DecisionPoint | Cortek

Experience Strategist

$124K - $160K/yr

Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives. * Demonstrated experience developing experience principles, journeys, and service ...

Aquent

Experience Strategist

Campbell, CA · On-site +1

$120K - $210K/yr

You will define the customer journey, craft immersive physical environments, and bring innovative ... Proven experience in strategic conceptualization, spatial design, and execution for high-impact ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Experience Strategist Jobs

Customer Experience Strategist information

See salary details

$95.5K

$98.6K

$101K

How much do customer experience strategist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience strategist in the United States is $98,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer experience strategist?

Customer Experience Strategists are professionals who design and implement strategies to improve the overall experience customers have with a company. They analyze customer interactions across all touchpoints, gather feedback, and use data to make recommendations for enhancing satisfaction and loyalty. Their role often involves collaborating with marketing, product, and customer support teams to ensure a seamless and positive journey for customers. By focusing on both customer needs and business goals, they help organizations build lasting relationships and drive growth.

What does a customer experience strategist do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

How does a customer experience strategist typically collaborate with other departments to improve customer journeys?

Customer Experience Strategists work closely with teams across the organization—such as marketing, product development, sales, and customer support—to map and optimize customer journeys. They often facilitate workshops, gather feedback from multiple stakeholders, and use data-driven insights to recommend changes that enhance the customer experience. Regular cross-functional meetings and collaborative projects are common, ensuring that customer-centric improvements are integrated into every touchpoint. This collaborative approach not only aligns teams around shared goals but also enables a holistic view of the customer's needs and expectations.

What is the difference between Customer Experience Strategist vs Customer Service Manager?

AspectCustomer Experience StrategistCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging daily customer service operations and team
Skills & CredentialsCustomer insights, data analysis, strategic planningLeadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planning sessionsCustomer service teams, call centers, retail stores
Industry UsageMarketing, UX, product developmentRetail, hospitality, telecommunications

The Customer Experience Strategist focuses on developing long-term strategies to enhance overall customer satisfaction, while the Customer Service Manager oversees daily customer interactions and team management. Both roles require strong communication skills, but the strategist emphasizes data analysis and planning, whereas the manager concentrates on operational execution.

More about Customer Experience Strategist jobs

What cities are hiring for Customer Experience Strategist jobs?

Cities with the most Customer Experience Strategist job openings:

Who are the top companies hiring for Customer Experience Strategist jobs?

The top employers for Customer Experience Strategist jobs are:

What states have the most Customer Experience Strategist jobs?

States with the most job openings for Customer Experience Strategist jobs include:

What job categories do people searching Customer Experience Strategist jobs look for?

The top searched job categories for Customer Experience Strategist jobs are:

What are popular job titles related to Customer Experience Strategist jobs?

For Customer Experience Strategist jobs, the most frequently searched job titles are:

Customer Experience Strategist jobs near you
Infographic showing various Customer Experience Strategist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $98,649 per year, or $47.4 per hour.

Customer Experience Strategist

Paychex

Saint Petersburg, FL • On-site, Remote

$93K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

238th of 495 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He/She will provide quantitative analysis of Voice of Customer (VOC) data and research market trends to proactively identify shifts in customer expectations, new interaction options, and ways to optimize existing channels to deliver a best-in-class customer experience. This position relies heavily on data, research, and team feedback to identify the growing needs of the business and help prioritize initiatives accordingly. Data will be gathered from multiple sources including enterprise-wide surveys that will include Paychex and our affiliate companies. Identify the main factors that delight and disappoint our customers and develop action plans through close partnerships with leaders, including senior leadership, product teams, service teams and IT.


Responsibilities
  • Builds and analyzes standard reporting to provide insight about business performance throughout the customer lifecycle.
  • Analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.
  • Create and administer client dashboards to provide updates for various audiences including members of senior leadership.
  • Work with other analytics teams to develop a holistic picture of the customer experience.
  • Support and initiate process improvement efforts in partnership with other areas of Paychex through metrics quantification and analysis, in an effort to improve client experience.
  • Partners with Product, Service, IT, and Leadership Team to influence the inclusion and prioritization of customer-focused initiatives within the product roadmap.

Qualifications
  • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
  • Master's Degree - Preferred
  • 5 years of experience in a strategy development role related to business operations and/or customer experience.
  • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
  • CCXP (Certified Customer Experience Professional) - Preferred

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
      • Master's Degree - Preferred
      • 5 years of experience in a strategy development role related to business operations and/or customer experience.
      • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
      • CCXP (Certified Customer Experience Professional) - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

    FacebookTwitter

    View All Paychex Jobs

    Apply