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Customer Experience Strategist Jobs (NOW HIRING)

Higher Logic

OR · On-site

$98K/yr

This role plays a critical part in delivering a best-in-class customer experience, protecting ... The Customer Care Strategist builds deep relationships with customer stakeholders, understands ...

Kyndryl

Lead Experience Strategist

New York, NY · On-site +1

$88K - $168K/yr

The Role As an Experience Strategist in Kyndryl Vital, you will shape the go-to-market strategy and ... This role blends strategic thinking, customer empathy, and storytelling excellence to influence ...

Kyndryl

Lead Experience Strategist

New York, NY

$88K - $168K/yr

The Role As an Experience Strategist in Kyndryl Vital, you will shape the go-to-market strategy and ... This role blends strategic thinking, customer empathy, and storytelling excellence to influence ...

AutoNation

$106K/yr

The Sales Customer Journey Strategist supports the development and improvement of end-to-end customer journeys across the sales experience. This role contributes to the analysis, insight development ...

New

RAPP

Senior Experience Strategist

New York, NY · On-site

RAPP New York is looking for a Senior Experience Strategist to join our award-winning Experience ... Shape CRM programs and digital communications strategies that identify, capture, nurture, and re ...

RAPP

Senior Experience Strategist

New York, NY

RAPP New York is looking for a Senior Experience Strategist to join our award-winning Experience ... Shape CRM programs and digital communications strategies that identify, capture, nurture, and re ...

mytfcuhr

Member Experience Strategist

Oklahoma City, OK

$131K - $163K/yr

Tinker Federal Credit Union's Digital Strategy department has an immediate opening for a Member ... with customer insights and research expertise, are required. Applicable work experience and/or ...

AutoNation

$106K/yr

The After-Sales Customer Journey Strategist supports the development and improvement of end-to-end customer journeys across the After-Sales experience. This role contributes to the analysis, insight ...

New

Apple

Digital Experience Strategist

Cupertino, CA · On-site

$101K - $116K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... of experience in digital, product, or strategy roles - ideally within e-commerce or a B2C ...

Apple

Digital Experience Strategist

Cupertino, CA

$146K - $274K/yr

Each customer should feel like they are our only customer and our job is to set the bar for the ... Minimum Qualifications 7+ years of experience in digital, product, or strategy roles - ideally ...

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All JobsCustomer Experience Strategist Jobs

Customer Experience Strategist information

See salary details

$95.5K

$98.6K

$101K

How much do customer experience strategist jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer experience strategist in the United States is $98,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategist, and why are they important?

To thrive as a Customer Experience Strategist, you need expertise in customer journey mapping, data analysis, and a background in marketing or business, often supported by a bachelor's degree in a related field. Familiarity with CRM platforms, analytics tools like Google Analytics, and customer feedback systems is typically required. Strong communication, creative problem-solving, and stakeholder management skills help you influence cross-functional teams and drive customer-focused initiatives. These competencies ensure that organizations can design and implement strategies that increase customer satisfaction, loyalty, and business growth.

How does a Customer Experience Strategist typically collaborate with other departments to improve customer journeys?

Customer Experience Strategists work closely with teams across the organization—such as marketing, product development, sales, and customer support—to map and optimize customer journeys. They often facilitate workshops, gather feedback from multiple stakeholders, and use data-driven insights to recommend changes that enhance the customer experience. Regular cross-functional meetings and collaborative projects are common, ensuring that customer-centric improvements are integrated into every touchpoint. This collaborative approach not only aligns teams around shared goals but also enables a holistic view of the customer's needs and expectations.

What does a customer experience strategist do?

A customer experience strategist develops and implements strategies to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.

Is customer experience CX or CX?

Customer Experience Strategists focus on improving the overall customer journey and satisfaction. The abbreviation CX is commonly used in the industry to refer to customer experience, and both terms are interchangeable in this context. Understanding CX involves skills in data analysis, communication, and customer insights tools.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by certifications in customer experience management or related fields.

Is CX a good career?

A career as a Customer Experience Strategist involves analyzing and improving customer interactions to enhance satisfaction and loyalty. It requires skills in communication, data analysis, and strategic planning, often supported by certifications in customer experience or related fields. The role is in demand across various industries focused on customer retention and brand reputation.

What Does a Customer Experience Strategist Do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

What are Customer Experience Strategists?

Customer Experience Strategists are professionals who design and implement strategies to improve the overall experience customers have with a company. They analyze customer interactions across all touchpoints, gather feedback, and use data to make recommendations for enhancing satisfaction and loyalty. Their role often involves collaborating with marketing, product, and customer support teams to ensure a seamless and positive journey for customers. By focusing on both customer needs and business goals, they help organizations build lasting relationships and drive growth.

What is the difference between Customer Experience Strategist vs Customer Service Manager?

AspectCustomer Experience StrategistCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging daily customer service operations and team
Skills & CredentialsCustomer insights, data analysis, strategic planningLeadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planning sessionsCustomer service teams, call centers, retail stores
Industry UsageMarketing, UX, product developmentRetail, hospitality, telecommunications

The Customer Experience Strategist focuses on developing long-term strategies to enhance overall customer satisfaction, while the Customer Service Manager oversees daily customer interactions and team management. Both roles require strong communication skills, but the strategist emphasizes data analysis and planning, whereas the manager concentrates on operational execution.

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Customer Experience Strategist jobs near you
Customer Experience Strategist

Customer Experience Strategist

Switchboard Public Benefit Corp

Washington, DC • On-site

$140K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth and work together to rapidly onboard new customers, provide product demos, and answer customer questions.
You will become an expert in Switchboard's suite of products and integrations (including texting, email, analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain direct relationships with customers, serving as a strategic and technical partner as they run their digital programs; learning about their day-to-day workflows and the issues they face. This deep product context helps us fix the root causes of issues, identify inefficiencies, and provide unparalleled customer support. The feedback you receive from customers will shape feature prioritization, new product development, and internal process improvements. Switchboard prides itself on being an exceptional and trustworthy partner to our customers, which means this role requires regular evening and weekend on call shifts.
What We Are Looking For
As a member of our small team, we are looking for someone who wants to take on significant ownership and play a large role in the growth and future success of Switchboard. While we've been around for several cycles now, we are a scrappy tech start-up. No one is too big or small for any task at Switchboard, and we feel strongly that every employee can play a role in strengthening how we as a company work and interface with customers and other partners. We're looking for someone who wants to challenge themselves on a daily basis and grow with Switchboard for years to come.
You're a good fit for this role if you are comfortable working in a very collaborative working environment, able to give and receive feedback regularly. You've been known for your ruthless attention to detail - no balls are getting dropped on your watch! You are proactive and take initiative - in past roles, you've improved processes and identified areas where product and systems can be enhanced. You're flexible and able to thrive in a high-pressure environment, especially when dealing with challenging customers or tight deadlines.
We are looking for two distinct candidate profiles:
Technical Expertise:
  • Has technical or data experience (e.g. SQL proficiency, familiarity with APIs, data visualization software like tableau, hex, etc)
  • Has customer-facing experience triaging complex data problems
  • Can translate technical concepts to non-technical audiences
  • Has worked as a technical support specialist or solutions architect

Digital Strategy Expertise:
  • Has experience using a texting platform (if it's Switchboard, even better!)
  • Has managed digital programs
  • Has years of experience working in the political space

This role will start as soon as possible. We are looking for candidates who are enthusiastic to work in person in our DC office and are not considering remote candidates for this role at this time.
Responsibilities Include:
  • Leading product demos and training webinars with current and prospective customers about Switchboard's products.
  • Onboarding new customers and serving as the day-to-day point of contact when they have questions or concerns (including rotating evening and weekend on call shifts).
  • Developing content to scale our support capabilities (recording video demos, writing blog posts, etc.).
  • Developing expertise about texting and email deliverability in order to proactively advise our customers on best practices. Maintaining up-to-date knowledge of industry and carrier compliance policies.
  • Supporting account management, including billing and invoicing.
  • Gathering and summarizing customer feedback; collaborating with the Product, Design, and Engineering teams to prioritize feature requests and discuss tradeoffs.
  • Contributing to a positive team culture that prioritizes trust and empathy.
  • Serving as part of the Customer Experience team's on-call rotations which requires after-hours availability on weeknights and weekends (~2 days a week) in order to be responsive to customer questions and internal alerts

Ideal Candidates:
  • Have used Switchboard before
  • Bring experience working or volunteering for a campaign, political organization, or digital firm; have used other platforms and tools in the space (e.g., NGPVAN products, other texting tools, dialers, ActBlue, etc.).
  • Excellent written and verbal communication skills - able to communicate with technical and non-technical audiences.
  • Bring a problem-solving mindset, capable of troubleshooting issues efficiently while managing customer expectations.
  • Eager to deeply understand a technical product and platform.
  • Comfortable taking on projects in new areas for them, learning quickly to develop the expertise and execute on those projects.
  • General passion for the space, willing to go above and beyond to ensure the success of our customers
  • Flexibility with ad hoc projects and willingness to both build new and adapt existing internal processes

Compensation
  • $140k-$150k annual salary
  • Switchboard covers 100% of health, dental, and vision coverage for employees and 80% for dependents
  • Employer-provided long-term disability and life insurance
  • 21 days of paid time off plus federal holidays
  • Unlimited sick leave
  • 16 weeks paid parental leave for parents of any gender, including adoptive parents
  • 401(K) match with immediate vesting

Diversity
We believe the best products and companies are built by diverse teams where everyone's perspectives are heard and respected. We strongly encourage people of color, LGBTQ+, women, and members of other underrepresented groups to apply. Even if you're not sure if the role is a good fit, please apply! We are committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job.
Candidates must be authorized to work in the US. We're unable to sponsor work visas at this time.

Apply