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Customer Strategy Manager Jobs (NOW HIRING)

Stackline

Customer Strategy Manager

Minneapolis, MN · On-site

$90K - $120K/yr

Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have ...

Mars

Customer Strategy Manager

Chicago, IL · On-site

The Customer Strategy Manager for the Tasty Bite brand in Mars Food & Nutrition serves as the central architect of our customerfacing commercial strategy. In this role, you will translate brand ...

New

Valerie Health

Customer Strategy

San Francisco, CA · On-site

$120K - $180K/yr

You will be the primary point of contact for your customers and need to independently manage those ... Contribute to the development of best practices and playbooks for the Customer Strategy team ...

Cresta

Customer Strategy Director

OR · On-site +1

Experience managing and advising on large scale programs with many stakeholders and dependencies ... strategic approach to solving customer problems Perks & Benefits: We offer a comprehensive and ...

Swisher

Sales Strategy Manager

Jacksonville, FL · On-site +1

The Sales Strategy Manager drives the development and execution of commercial strategies for key ... This role converts customer, category, and brand insights into integrated sales plans that deliver ...

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $180K/yr

Own customer retention for your business; proactively manage renewal risk. * Evangelize Stackline ... strategic internal initiatives. * Act as a resource and subject matter expert for team members ...

Swisher

Sales Strategy Manager

Jacksonville, FL

The Sales Strategy Manager drives the development and execution of commercial strategies for key ... This role converts customer, category, and brand insights into integrated sales plans that deliver ...

Regal

AI Customer Strategy

New York, NY

Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping ... strategy * Expect to travel ~1 week per month for key customer launches, executive reviews, or ...

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $180K/yr

Own customer retention for your business; proactively manage renewal risk. * Evangelize Stackline ... strategic internal initiatives. * Act as a resource and subject matter expert for team members ...

Maesa

Customer Strategy Co-op

New York, NY · On-site

$20/hr

Maesa is looking for a Customer Strategy Co-op to support our Sales Strategy & Operations team ... Strong organizational skills and ability to manage multiple tasks and deadlines * Basic Excel ...

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Customer Strategy Manager information

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$115.5K

$140.2K

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How much do customer strategy manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What does a Customer Strategy Manager do?

A Customer Strategy Manager is responsible for developing and implementing strategies to enhance customer experience and drive business growth. They analyze customer data, identify trends, and work closely with various departments to create solutions that meet customer needs and improve satisfaction. Their role often includes overseeing customer loyalty programs, optimizing the customer journey, and recommending changes based on feedback and market research. By aligning business goals with customer expectations, they help organizations build lasting relationships and increase retention.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
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Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Customer Strategy Manager

Customer Strategy Manager

Stackline

Minneapolis, MN • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.
About The Role:
Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team - building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).
What You Will Do:
  • Build strong relationships with customers to understand their goals, objectives, and challenges.
  • Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
  • Deliver relevant and compelling insights to customers on a regular cadence.
  • Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
  • Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
  • Act as the voice of the customer within the organization, advocating for customer needs and requirements.
  • Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.

Who We Are Looking For:
  • Bachelor's degree in a relevant field.
  • 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
  • Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
  • Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
  • Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
  • High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
  • A true passion and motivation to delight customers, and treat each customer as if they were your only one.
  • Ability to work in a fast-paced environment while maintaining focus on primary goals.
  • Ability to think big, solve problems, and are detail oriented.
  • Proficient in Microsoft Outlook, Excel, and PowerPoint.
  • Ability to travel monthly to quarterly depending on your assigned client portfolio.

Benefits and Perks:
It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:
  • Comprehensive medical, dental, and vision coverage that actually supports you - including HSA with company match and FSA options
  • Fertility benefits to support your path to parenthood
  • 401(k) with company match to help you plan ahead
  • Company-paid life insurance
  • 20 days of PTO + 9 company holidays to truly unplug
  • Paid parental leave for all parents - because family matters
  • Summer Fridays (log off at 3pm and enjoy it)
  • Regular in-office social events including happy hours and catered lunches
  • A thoughtfully stocked kitchen with healthy snacks and fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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