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Customer Strategy Manager Jobs (NOW HIRING)

Maesa

Customer Strategy Co-op

New York, NY · On-site

$20/hr

Maesa is looking for a Customer Strategy Co-op to support our Sales Strategy & Operations team ... Strong organizational skills and ability to manage multiple tasks and deadlines * Basic Excel ...

Cresta

Customer Strategy Director

Open strategic enterprise engagements with executive-level vision sessions, not pure product ... Guide customers through operational readiness, change management, and deployment planning ...

Column

Customer Risk Strategy

San Francisco, CA · On-site

$2.0K/mo

The opportunity We're looking for a high performing business athlete to join our Customer Risk ... In this role you will manage our forward-thinking, strategic, and highly efficient risk programs (a ...

Ropes & Gray

Client Strategy Manager

Boston, MA

Overview The Client Strategy Manager reports to the Director of Client Strategy and will provide strategic commercial and practical support on the implementation of strategic and commercial cross ...

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How much do customer strategy manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align strategies with business goals.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media planners, media directors, and advertising executives often earn $150,000 or more annually. These positions typically require extensive experience, strong strategic skills, and proficiency with media planning tools and analytics platforms.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

How much does a strategy manager earn?

A Customer Strategy Manager typically earns between $80,000 and $150,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often supplemented with bonuses and benefits.
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Customer Strategy Manager jobs near you
Customer Strategy Co-op

Customer Strategy Co-op

Maesa

New York, NY • On-site

$20/hr

Full-time

Posted 27 days ago

Job description

#MaesaMagic
The next gen beauty company, Maesa is transforming the industry by incubating and growing meaningful, innovative brands and making prestige beauty accessible. Maesa believes beauty ignites inspiration, creativity, imagination, and connection, sparking new ideas and possibilities, and meeting unmet consumer needs. Through best-in-class design, formulation, brand creation and marketing capabilities, Maesa delivers new, better and different products with an unsurpassed speed to market. Maesa works with a variety of retailers to create and launch brands across beauty and wellness categories. The current portfolio includes Kristin Ess, Hairitage by Mindy McKnight, Fine'ry, Being Frenshe, and Niches & Nooks among other brands. For more information, visit www.maesa.com.
Maesa is looking for a Customer Strategy Co-op to support our Sales Strategy & Operations team across a wide range of initiatives within our growing Beauty portfolio, including brands like Fine'ry, Kristin Ess, Hairitage, and more.
This is a hands-on, fast-paced role designed for someone who is excited to learn, contribute, and gain exposure to how a high-growth beauty company operates. You'll work closely with the team to support day-to-day execution, help keep projects moving, and contribute to how we use data and insights to drive decisions.
If you're a self-starter with a strong work ethic and a "jump in and help" mindset, this is a great opportunity to gain real-world experience across analytics, strategy, and operations.
This co-op position requires a full-time commitment of 40 hours per week during the Fall 2026 semester (approximately July through December) and will require to be onsite at our NYC office a minimum of 3x a week.
Responsibilities
  • Support the Customer Strategy team in executing day-to-day priorities and initiatives across brands and retailers
  • Assist with updating and maintaining Excel trackers, reporting files, and internal tools
  • Help build and format presentations and materials to support internal meetings and strategic discussions
  • Contribute to basic data analysis and insight gathering, identifying trends and summarizing findings
  • Support coordination of projects and tasks across cross-functional teams
  • Assist with operational tasks such as sample coordination, shipping, and general team support
  • Sit in on team and cross-functional meetings to learn how strategy and decision-making come together
  • Take on ad-hoc projects and tasks to help the team operate efficiently

Qualifications
  • Currently pursuing a Bachelor's degree in Business, Marketing, Finance, or a related field
  • Strong organizational skills and ability to manage multiple tasks and deadlines
  • Basic Excel skills and comfort working with data (coursework or prior experience is a plus)
  • Strong attention to detail and willingness to learn
  • Positive, proactive attitude with a scrappy, team-first mindset
  • Strong communication and interpersonal skills
  • Interest in analytics, strategy, or the beauty/CPG industry
  • Experience with PowerPoint or Google Slides is a plus
  • Familiarity with tools like IRI, Nielsen, or Power BI is a plus but not required

What We Offer
$20/hour
Our Commitment to You
At Maesa, we live by our values of collaboration, curiosity, game-changing, creativity, and discipline. We believe our people and partners are a creative force that catalyzes the possibilities in beauty to break through traditional limits and discover the "new" without restriction. We prioritize creating and fostering a welcoming environment for employees, partners, ideas, approaches, and endeavors - all through a spirit of warmth and inclusivity. As set forth in Maesa's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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