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Customer Strategy Manager Jobs (NOW HIRING)

MNCP Staffing

Win Strategy Manager

Alexandria, VA · On-site

Win Strategy Manager My Next Career Path Staffing - With over 20 years' experience in Technology ... Develop and maintain Win Plans, Capture Plans, Competitive Assessments, and customer engagement ...

Lindt and Sprungli

Sales Strategy Manager

San Leandro, CA · On-site

$131K - $171K/yr

Job Summary The Sales Strategy Manager will develop the Business Plan strategies and tools which ... Collaborates with Customer Activation team on Display growth plans by identifying opportunities to ...

Lindt and Sprungli

Sales Strategy Manager

San Leandro, CA · On-site

$131K - $171K/yr

Job Summary The Sales Strategy Manager will develop the Business Plan strategies and tools which ... Collaborates with Customer Activation team on Display growth plans by identifying opportunities to ...

Chewy

CRM Strategy Manager

Boston, MA

$95K - $152K/yr

... Strategy Manager to join our team based in Boston, MA. This individual contributor will lead high-impact strategic initiatives on behalf of the CRM organization, focused on driving incremental ...

Chewy

CRM Strategy Manager

Bellevue, WA

$95K - $152K/yr

... Strategy Manager to join our team based in Boston, MA. This individual contributor will lead high-impact strategic initiatives on behalf of the CRM organization, focused on driving incremental ...

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Customer Strategy Manager information

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$115.5K

$140.2K

$162K

How much do customer strategy manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What does a Customer Strategy Manager do?

A Customer Strategy Manager is responsible for developing and implementing strategies to enhance customer experience and drive business growth. They analyze customer data, identify trends, and work closely with various departments to create solutions that meet customer needs and improve satisfaction. Their role often includes overseeing customer loyalty programs, optimizing the customer journey, and recommending changes based on feedback and market research. By aligning business goals with customer expectations, they help organizations build lasting relationships and increase retention.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
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Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Financial Services Digital Customer Experience Strategy Leader

Financial Services Digital Customer Experience Strategy Leader

Capgemini

Charlotte, NC

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Capgemini North America rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

79th of 203 rated it services

Job description

Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services' Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end-shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams-while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

  • Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
  • Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
  • Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
  • Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
  • Act as the primary executive representative and brand ambassador for all major DCX transformations.

2. Customer Experience Strategy and Consulting

  • Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
  • Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
  • Translate customer pain points into multi-year, multi-platform transformation roadmaps.

3. Enterprise CX Technology Strategy

  • Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
  • Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
  • Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
  • Guide clients on platform selection, modernization, integration, and maximizing ROI.

4. Customer-centric program planning

  • Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
  • Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

5. Market and Thought Leadership

  • Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
  • Present at industry forums and executive briefings, shaping brand perception in the market.
  • Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

6. Partner Ecosystem Leadership

  • Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
  • Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
  • Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

Requirements

Required Qualifications:

Education

  • Bachelor's degree (required): Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field.
  • Master's degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.
  • Executive education (nice to have): Customer Experience leadership, digital transformation, or financial services leadership programs.
  • Strong plus though not required: platform certifications aligned to the ecosystems referenced in the role, e.g., Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega (architecture/solution consultant tracks).

Experience

  • 20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.
  • Proven track record leading large, multi-million-dollar technology-enabled CX deals from qualification through close.
  • Deep familiarity with enterprise CX stacks including Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega.
  • Extensive financial services industry expertise (banking, wealth management, insurance, payments, cards, capital markets).

Strategic Leadership Skills

  • Executive-level presence and consultative influence.
  • Ability to build and defend multi-year CX transformation strategies and business cases.
  • Skill in leading cross-functional teams across strategy, technology, delivery, and partner organizations.

Technical and Domain Skills

  • Strong understanding of:
    • CRM and sales transformation
    • Contact center modernization
    • Marketing automation
    • Customer data platforms (CDPs), analytics, and AI
    • Workflow automation and customer operations
    • Knowledge of regulatory and customer lifecycle complexities specific to financial services.

Preferred Qualifications:

  • Experience in top-tier consulting or system integration firms.
  • Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.

Benefits

This position comes with competitive compensation and benefits package:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive benefits package
  3. Home Office model
  4. Career development and training opportunities
  5. Flexible work arrangements (remote and/or office-based)
  6. Dynamic and inclusive work culture within a globally known group
  7. Private Health Insurance
  8. Retirement Benefits
  9. Paid Time Off
  10. Training & Development
  11. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group 22.5 billion in revenues in 2024.

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