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Customer Strategy Manager Jobs (NOW HIRING)

Column

Customer Risk Strategy

San Francisco, CA · On-site

$2K/mo

The opportunity We're looking for a high performing business athlete to join our Customer Risk ... In this role you will manage our forward-thinking, strategic, and highly efficient risk programs (a ...

Column

Customer Risk Strategy

San Francisco, CA · On-site

$2K/mo

The opportunity We're looking for a high performing business athlete to join our Customer Risk ... In this role you will manage our forward-thinking, strategic, and highly efficient risk programs (a ...

Avalara

Lead, Customer Intelligence Strategy

Durham, NC · On-site

$126K/yr

Lead, Customer Intelligence Strategy exists to define, architect, and stand up CX360 as Avalara's enterprise customer intelligence engine. You will develop the strategic roadmap, defines use cases ...

A & M Industrial Inc

Strategy Manager

Rahway, NJ · Hybrid

$125K - $150K/yr

Description A&M Industrial is a family-owned industrial distributor that has been serving customers ... Position Summary A&M Industrial is seeking a highly capable Strategy Manager to work closely with ...

A & M Industrial Inc

Strategy Manager

Rahway, NJ · On-site

$125K - $150K/yr

A&M Industrial is a family-owned industrial distributor that has been serving customers for nearly ... Position Summary A&M Industrial is seeking a highly capable Strategy Manager to work closely with ...

Cresta

Customer Strategy Director

Experience managing and advising on large scale programs with many stakeholders and dependencies ... strategic approach to solving customer problems Perks & Benefits: We offer a comprehensive and ...

Textron

Strategy Manager

Hunt Valley, MD · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... strategic partnerships. You will lead market and financial analyses, establish and manage an ...

Candid Health

Customer Strategy Operations

Manhattan, NY · On-site

$95K - $140K/yr

divh2The Role/h2pCandid Health is looking to hire multiple Customer Strategy Operations team members in 2026! Over the past year, this team has grown significantly, and were excited to bring on new ...

PacSun

Director, CRM & Customer Strategy

Anaheim, CA · On-site

The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM ... As a manager, serve as a leader of company culture, norms, and conduct. * Ability to balance a ...

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Customer Strategy Manager information

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$115.5K

$140.2K

$162K

How much do customer strategy manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What does a Customer Strategy Manager do?

A Customer Strategy Manager is responsible for developing and implementing strategies to enhance customer experience and drive business growth. They analyze customer data, identify trends, and work closely with various departments to create solutions that meet customer needs and improve satisfaction. Their role often includes overseeing customer loyalty programs, optimizing the customer journey, and recommending changes based on feedback and market research. By aligning business goals with customer expectations, they help organizations build lasting relationships and increase retention.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
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Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Customer Risk Strategy

Customer Risk Strategy

Column

San Francisco, CA • On-site

$2K/mo

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

About Column For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve. At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us! The opportunity We're looking for a high performing business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a driven candidate ready to disrupt financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help Column deepen its relationships with its fintech partners. In this role you will manage our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column). This is a unique entry point into a high-growth fintech company, where you'll command a level of influence that few other roles can offer. This role is for someone who thrives on taking ownership, blending strategic problem-solving with hands-on execution. Every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient. This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week). What you'll do
  • Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.
  • Evaluate partnership expansions. Work with our business team to manage fintech partnership expansions, collaborating with internal SMEs to evaluate and document key risk and compliance considerations.
  • Architect new processes: Identify inefficiencies and build new, high-velocity processes as our partnership footprint expands.
  • Drive intelligence and reporting: Deliver high-impact metrics and briefings to senior leadership and the Board of Directors, providing the data needed to make critical business decisions.
What you'll need to be successful
  • 2+ years of experience in high-growth environments, including management consulting, financial regulatory agency, financial services and/or fintech
  • Ability to jump into new situations, master them quickly, and solve problems with minimal friction
  • Disciplined approach to to managing complex workstreams and the ability to navigate high-pressure priorities across multiple teams and projects
  • Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
  • Attention to detail and a commitment to accuracy
  • Familiarity with the banking and fintech industries is preferred, but not required - an interest in finance, risk, and technology, however, is a must
  • Excitement about working in a fast-paced, deeply cross-functional space
What you'll get from us:
  • Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
  • Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
  • Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office
  • FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
  • 401k plan, including self-directed brokerage options
  • Flexible time-off policy - take the time off that you want and need to relax and recharge
  • 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
  • Up to $4,500 in annual reimbursements for backup childcare
  • Catered lunches and dinners for SF employees
  • Commuter benefits, including paid transportation to-and-from the office
  • Regular team building events, including annual offsite
Pay transparency: Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual base salary range for this role is $115,000 - $130,000 + equity. We look forward to hearing from you Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com. We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.

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