Customer Experience Strategy Manager Jobs (NOW HIRING)

Who we are:

Accenture Song is the world's largest tech-powered creative group. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business. From defining product strategy and designing digital and physical experiences, to building the AI-powered tools and design systems that support them, we do it all. With 70 Song Studios and 4,000+ designers and makers across 6 continents, you'll be joining a team working at the frontier of customer experience.

Within Design & Digital Products practice, our team includes specialists in Experience Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences, and Content Design. We work closely with colleagues across Accenture who bring deep expertise in capabilities, industries, accounts, and ecosystem partners. Together, we take on complex challenges with greater depth, speed, and rigor.

Who you are:

An Experience Strategy Lead who can confidently own projects end-to-end from the scoping and project planning through delivery. On your projects, you lead teams to connect user needs and business strategy to form experience solutions, mapping the capabilities, technologies and organizational changes required to deliver them.

You set the bar for craft quality, manage team performance, and are committed to developing the next generation of leaders. You embrace AI as an enabler to your process and are ready to create alongside your team to make your guidance tangible. You operate as a decisive leader, trusted client partner, and you connect experience decisions to measurable business outcomes.

The work:

In this role you will have accountability across three dimensions:

Client Delivery:

• Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines.

• Work through ambiguity to solve abstract problems and imagine first-of-its-kind experiences.

• Make strategic recommendations tangible through proofs of concept, prototypes, and visual narratives, using AI tools to accelerate and enhance output.

• Serve as a leading voice in client discussions, confidently sharing your perspective and translating research and design insights into clear, strategic narratives that guide clients through complex, high-pressure decisions.

Business Development

• Proactively document how AI is changing your project workflows and quantify its impact on delivery, quality, and team performance to inform new ways of working.

• Contribute to proposals, create case studies from your work, and translate project learnings into clear, compelling thought leadership.

• Listen for unmet client needs and evolving business priorities and share opportunities with account leaders to drive growth.

People & Practice Development:

• Mentor and support team members in their day-to-day work, helping them grow their skills, navigate challenges, and develop as experience strategist.

• Be a consistent and engaged member of the Experience Strategy craft, supporting others, proactively sharing methods and outcomes from your projects and contributing to the evolution of the discipline.

What you'll need:

• 6+ years of experience in Experience Strategy, Service Design, Product Design, or a related discipline across varied users, business problems, and organizational contexts

• 4+ years leading experience strategy engagements end-to-end, including discovery, synthesis, concepting, and transition to delivery or operations

• 3+ years directly managing or coaching designers, with demonstrated ability to develop contributors into stronger independent practitioners

• 3+ years experience connecting experience decisions to measurable business impacts and outcomes

• 3+ years experience embedding AI tools and workflows into product strategy and design practices; comfort modeling AI-enabled ways of working for a team

• 3+ years utilizing facilitation skills and executive presence; ability to present experience strategy and design rationale to senior client stakeholders and manage competing priorities under pressure

Bonus points if:

• You have fluency in product strategy, operating model design, or experience-led business strategy or have expanded your skillset in a self-directed way

• You are familia with agile delivery environments; experience collaborating with product managers, technology architects, and data/analytics teams

• You have experience contributing to practice-level initiatives: ways of working documentation, craft assets, onboarding, or community forums

• You have a bachelor's degree or equivalent experience in design, strategy, business, or a related field

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/31/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $94,400 to $266,300

Cleveland $87,400 to $213,000

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maine $80,400 to $196,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Virginia $87,400 to $245,000

Washington $100,500 to $245,000

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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