Customer Experience Strategy Manager Jobs (NOW HIRING)

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Manager

Job Description & Summary

The Opportunity
As a Client Strategy Manager - Pharma, you will play a pivotal role in driving revenue growth, enhancing brand visibility, and capturing new business opportunities within our Internal Firm Services practice. You will utilize market research, digital marketing, creative campaigns, and effective sales strategies to engage clients and achieve organizational targets. As a Manager, you will enhance your leadership style by motivating, developing, and inspiring others to deliver quality. You will be responsible for coaching, leveraging team members' unique strengths, and managing performance to meet client expectations. Your growing knowledge of business operations will be crucial in identifying opportunities that contribute to the success of our firm.
In this role at PwC, you will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Your work will involve understanding client goals, managing accounts, and employing effective strategies to build trust and loyalty. You will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. By embracing technology and innovation, you will enhance your delivery and encourage others to do the same, all while upholding professional and technical standards.
Responsibilities
- Developing and executing strategic sales and marketing initiatives to drive revenue growth and enhance brand visibility
- Building and maintaining strong relationships with clients to confirm their needs are met and provide exceptional service
- Utilizing market research and digital analytics to inform creative campaigns and effective sales strategies
- Managing accounts and employing strategies to build trust and loyalty with clients
- Leading teams in strategic planning and execution of client-focused initiatives
- Analyzing business requirements and identifying opportunities for growth and improvement
- Overseeing financial budgeting and project management to achieve organizational targets
- Embracing technology and innovation to enhance delivery and encourage team development
- Addressing conflicts or issues and engaging in difficult conversations with stakeholders
- Upholding professional and technical standards and reinforcing the firm's code of conduct
What You Must Have
- At least a High School Diploma or the equivalent degree
- At least 4 years of experience in sales, marketing or PwC experience
What Sets You Apart
- Preference for a Bachelor's degree
- Demonstrating proficiency in CRM software and digital analytics
- Excelling in client management and relationship building
- Utilizing strategic questioning and analytical thinking for client profiling
- Managing project budgets and proposal coordination effectively
- Embracing change and innovation in customer experience design
- Developing skills in sales account planning and upselling strategies

Travel Requirements

Up to 20%

Job Posting End Date

The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines