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Customer Experience Strategy Manager Jobs (NOW HIRING)

Land O'Lakes

Brand Strategy Manager

Arden Hills, MN · Hybrid

$123K - $185K/yr

Brand Strategy Manager This role is located at our Corporate Office in Arden Hills, MN. We offer a ... Customer Journey/Customer Experience Development: Lead the cross-functional teams to refine and ...

Deloitte

Business Strategy Manager

Denver, CO

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic ... Experience with digital technologies that support customer experiences, including customer ...

Deloitte

Business Strategy Manager

Tempe, AZ

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic ... Experience with digital technologies that support customer experiences, including customer ...

Alutiiq, LLC

Business Strategy Manager

San Diego, CA · On-site

$145K - $250K/yr

Perform direct Program Management support customers for active contracts under Red Peak Technical ... The ideal candidate will bring experience in leveraging client relationships, market knowledge, and ...

Deloitte

Business Strategy Manager

Sacramento, CA

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic ... Experience with digital technologies that support customer experiences, including customer ...

Deloitte

Business Strategy Manager

San Diego, CA

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic ... Experience with digital technologies that support customer experiences, including customer ...

Product Ventures

Global Strategy Manager

Chicago, IL · On-site +1

Comfortable researching, prioritizing, and pursuing high-value target accounts  * CRM ... experience and qualifications Commission Plan:  TBD (role will include performance-based ...

Millcraft

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... strategies, processes, and policies to enhance overall customer satisfaction and loyalty. CORE ...

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Customer Experience Strategy Manager information

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$115.5K

$140.2K

$162K

How much do customer experience strategy manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, and content strategists can earn $150,000 or more annually, especially with extensive experience, leadership responsibilities, and advanced skills in digital platforms, analytics, or advertising. High-level positions often require strong industry knowledge, strategic planning, and sometimes advanced certifications or degrees.

How does a Customer Experience Strategy Manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What does a Customer Experience Strategy Manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What does a customer strategy manager do?

A customer experience strategy manager develops and implements plans to improve customer satisfaction and loyalty by analyzing customer feedback, identifying areas for improvement, and coordinating cross-functional teams. They use data analysis tools and customer insights to shape strategies that enhance the overall customer journey and ensure business goals are met.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategy Manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What jobs pay $2000 a day?

High-paying roles such as senior management, specialized consultants, and certain executive positions can pay $2,000 or more per day, especially in industries like finance, law, or technology. These roles often require extensive experience, advanced skills, and professional certifications, and may involve long hours or high levels of responsibility.
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Customer Experience Strategy Manager jobs near you
Manager, Customer Experience Strategic Initiatives

Manager, Customer Experience Strategic Initiatives

Nexamp

Chicago, IL • On-site

$97K - $119K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!
This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.
What we're looking for:
Nexamp is seeking a Manager of CX Strategic Initiatives to shape and operationalize strategic priorities across Customer Experience and Marketing by driving alignment among senior leaders and ensuring focus on the highest-impact initiatives. In this role, you will translate business objectives into a cohesive, prioritized portfolio of work, proactively identify performance gaps, and drive cross-functional alignment to support successful execution. You will also help elevate project management maturity by building scalable frameworks and empowering leaders to deliver consistently against the organization's most critical goals.
This role is hybrid based out of our Boston, Chicago, or Washington D.C. office and reports to the Director, Revenue Operations.
What you'll do:
  • Drive strategic alignment across Customer Experience and Marketing leadership by translating business goals into a clear, prioritized portfolio of high-impact initiatives.
  • Lead and develop team performance by coaching a lean group of project managers to consistently deliver complex, cross-functional initiatives tied to critical KPIs.
  • Own end-to-end execution of the initiative portfolio, ensuring disciplined scoping, planning, delivery, and sustainment that balances speed, risk, and business impact.
  • Lead change management for strategic initiatives across Customer Experience and Marketing, developing adoption strategies and stakeholder engagement plans that drive successful implementation while preserving existing customer-facing workflows and service continuity.
  • Leverage data insights to identify and prioritize value creation opportunities by interpreting performance trends, customer outcomes, and operational signals in partnership with analytical resources.
  • Influence resource allocation decisions by building compelling business cases and aligning senior stakeholders on initiative direction, tradeoffs, and resource allocation.
  • Establish and scale execution frameworks by implementing standardized project management tools, governance, and best practices that improve consistency, accountability, and throughput.
  • Elevate organizational capability by embedding scalable processes, decision frameworks, and continuous improvements that increase execution consistency, throughput, and overall business impact

What you'll bring:
  • 6+ years of experience in project management, program management, operations, or related fields.
  • 2+ years of experience managing and developing high-performing teams.
  • Bachelor's degree in public policy, business, project management, finance, or related field
  • Proven experience leading complex, cross-functional initiatives from ideation through implementation and sustainment in environments.
  • Demonstrated experience identifying and proposing strategic initiatives that drive measurable business outcomes.
  • Experience building or scaling project management processes, frameworks, or operating models.
  • Strong experience working in fast-paced, evolving environments with competing priorities and ambiguity.
  • Proven ability to influence senior stakeholders and drive alignment without direct authority.
  • Demonstrated experience leading change management efforts for complex, cross-functional initiatives within customer-facing functions, with a track record of driving adoption while maintaining operational continuity.
  • Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
  • Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
  • Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
  • Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
  • Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

If you don't meet 100% of the above qualifications, but see yourself contributing, please apply.
At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.
You'll love working here because:
Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!
Compensation
The reasonably estimated salary for this role at Nexamp ranges from $120,000 - $145,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company's stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.
Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.

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