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Customer Experience Strategy Manager Jobs (NOW HIRING)

Aptiv

Senior Strategy Manager

Boston, MA

Conducting detailed analysis of customers (e.g. automotive OEMs) and traditional / new competitors ... experience or comparable, including investment banking, private equity, corporate strategy ...

Vangard, Inc.

Lead User Experience Strategist

Scottsdale, AZ · On-site

$168.20K/yr

You will partner closely with product managers and product owners to ensure UX strategy is tightly aligned to product strategy, helping teams focus on the highest-value opportunities. You will create ...

Software AG

Senior Deal Strategy Manager

Reston, VA · On-site

Position Purpose: Software AG's Deal Strategy is a critical function that supports the Sales ... Experience managing CRM data quality, ensuring accuracy of deal inputs and forecasting data * Good ...

Mouser

Customer Experience Manager

Mansfield, TX

Assists management with development of results oriented strategies. * Regular attendance at work is ... Experience working with digital commerce platforms, ERP systems, or CRM platforms. * Familiarity ...

Rheem

Manager, Customer Experience

Scottsboro, AL · On-site

The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Strategic Thinker - map out a plan of where we want to take Customer Service to be "best in class ...

CRH

Customer Experience Manager

North Salt Lake, UT · On-site

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ... Customer Experience Managers will ensure customers are serviced promptly and properly by training ...

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Customer Experience Strategy Manager information

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$115.5K

$140.2K

$162K

How much do customer experience strategy manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategy Manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

How does a Customer Experience Strategy Manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What does a Customer Experience Strategy Manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

More about Customer Experience Strategy Manager jobs
What cities are hiring for Customer Experience Strategy Manager jobs? Cities with the most Customer Experience Strategy Manager job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
What states have the most Customer Experience Strategy Manager jobs? States with the most job openings for Customer Experience Strategy Manager jobs include:
What job categories do people searching Customer Experience Strategy Manager jobs look for? The top searched job categories for Customer Experience Strategy Manager jobs are:
Customer Experience Strategy Manager jobs near you
Infographic showing various Customer Experience Strategy Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 5% Part Time, and 5% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Marketing Strategy Manager

Marketing Strategy Manager

Lake Trust Credit Union

Brighton, MI

Other

Medical, Retirement

Posted 2 days ago

Lake Trust Credit Union rating

8.7

Company rating: 8.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include:

  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life balance

Job Summary

The Manager of Marketing Strategy plays a key role in developing and executing integrated marketing strategies that support member engagement, business growth, and brand relevance. Reporting to marketing leadership, this role leads a team of marketing strategists in delivering campaigns and initiatives aligned with organizational goals. The Manager partners with business units and cross-functional teams in side the department and external to ensure marketing efforts are insight-driven, member-focused, and measurable. This role contributes to building a strong brand presence and supports strategic initiatives that advance Lake Trust's purpose of creating a World in Which Everyone Thrives.

What You'll Do          

  • Lead and mentor a team of marketing professionals, fostering a collaborative and innovative environment. Support career development and ensure alignment with departmental goals.
  • Oversee the planning and execution of marketing campaigns and initiatives. Ensure projects are delivered on time, within scope, and aligned with brand standards.
  • Use member and market research to inform marketing strategies. Collaborate with internal teams to identify data needs and apply insights to segmentation and targeting.
  • Manage portions of the marketing budget, including paid media allocations. Monitor campaign performance and optimize spend for maximum ROI.
  • Support the development of both ongoing and responsive marketing campaigns. Leverage data to inform journey-based and seasonal marketing efforts.
  • Track and report on campaign effectiveness, media performance, and member engagement. Use analytics to refine future strategies.
  • Ensure all marketing materials and communications align with Lake Trust's brand guidelines and values. Collaborate with compliance and internal stakeholders as needed.

What You'll Bring

  • Bachelor's degree in Marketing, Business, or related field.
  • 5-8 years of marketing experience, with 2-4 years in a leadership or management role.
  • Experience in financial services marketing preferred.
  • Familiarity with digital marketing tools, analytics platforms, and campaign management.
  • Experience working with external agencies and vendors.          
  • B2C marketing experience required, B2B marketing experience preferred            
  • Experience using Marketing Automation and/or Data Platforms to launch personalized communication.          
  • Strong grasp of the complex media environment and effective management of paid media opportunities.          
  • Knowledge of social media platforms and practices along with digital analytics and marketing automation tools.            
  • Experience developing, optimizing and managing data-driven marketing programs.             
  • Understanding of market segmentation, campaign projections and ROI measurements.   
  • Experience working within a strong brand platform.

What You'll Get 

  • Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
  • Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
  • By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

Apply