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Customer Experience Strategy Manager Jobs in Rhode Island

Teknor Apex

Customer Experience Specialist

Pawtucket, RI · On-site

$17.25 - $21.75/hr

Through proactive communication, problem-solving, and account management, the Customer Experience Specialist strengthens customer relationships while supporting operational performance and business ...

Teknor Apex

Customer Experience Specialist

Pawtucket, RI · On-site

$17.25 - $21.75/hr

Through proactive communication, problem-solving, and account management, the Customer Experience Specialist strengthens customer relationships while supporting operational performance and business ...

Tjx

Customer Experience Coordinator

East Providence, RI · On-site

$17 - $17.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

CVS Health

Senior Manager, Growth Strategy

Woonsocket, RI

$82K - $182K/yr

... health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply ... This individual will evaluate market trends, customer needs, business performance, and competitive ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Rhode Island

Customer Experience Strategy Manager information

See Rhode Island salary details

$25K

$84.8K

$129.5K

How much do customer experience strategy manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience strategy manager in Rhode Island is $84,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $119,000.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Experience Strategy Manager jobs in Rhode Island?

For Customer Experience Strategy Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Rhode Island look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Customer Experience Strategy Manager jobs?

Cities in Rhode Island with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Customer Experience Specialist

SPINX Company

Newport, RI • On-site

$25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Spinx rating

5.3

Company rating: 5.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

25th of 47 rated convenience stores

Job description

Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
  • Discretionary bonuses
  • Medical and Dental Insurance 1st of the month following employment
  • Health, Flexible Spending and Dependent Care Accounts
  • Company paid life insurance
  • 401K plan with employer matching
  • Robust PTO to include, sick, floating holidays, vacation, and personal days
  • 2 Volunteer Days per year
  • Company paid short-term and long- term disability, parental leave.
  • And more!
About the role
A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists-the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.
What you'll be doing
  • Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
  • Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
  • Create Exceptional Living experiences during every customer and resident encounter.
  • Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
  • Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
  • Responsible to renew residents at end of lease terms where required.
  • Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
  • Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
  • Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
  • Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
  • Create, coordinate, attend and assist with Lifeworks events and activities as required
  • Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
  • Conduct Market Surveys to compare competition weaknesses and advantages.
  • Understand company software usage and policies.
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Who we're looking for
  • High School diploma or GED required.
  • Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
  • Strong people management and leadership skills
  • Solid interpersonal, customer relations and communication skills
  • Experience in Microsoft Office - Outlook, Word Excel
  • Possession of a valid state issued Driver's License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Pay rate: $25.00 per hour
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