ZipRecruiter

Log In

1

Customer Experience Strategy Jobs (NOW HIRING)

Shift Paradigm

Customer Experience Strategist

$100.80K/yr

The Role The Strategist, Customer Experience helps ambitious B2B and B2C brands build the ... What You'll Accomplish UX Strategy & Research * Lead client discovery including stakeholder ...

next page

Showing results 1-20

People also search for

All JobsCustomer Experience Strategy Jobs

Customer Experience Strategy information

See salary details

$115.5K

$140.2K

$162K

How much do customer experience strategy jobs pay per year?

As of May 31, 2026, the average yearly pay for customer experience strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Experience Strategy, and why are they important?

To thrive in Customer Experience Strategy, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools like Salesforce or Qualtrics is typically required. Strong communication, problem-solving, and stakeholder management skills help professionals drive cross-functional initiatives and foster a customer-centric culture. These skills are essential to effectively design and implement strategies that enhance customer satisfaction, loyalty, and business growth.

What are some common challenges faced by professionals in Customer Experience Strategy roles, and how can they be addressed?

Professionals in Customer Experience Strategy often face challenges such as aligning cross-functional teams around customer-centric initiatives and demonstrating the ROI of customer experience improvements. Navigating organizational silos and integrating feedback from multiple channels can also be demanding. Building strong relationships with stakeholders from marketing, sales, product, and support teams, as well as leveraging data-driven insights, are key strategies to overcome these challenges. Consistent communication and clear metrics help ensure alignment and showcase the value of customer experience efforts.

What is Customer Experience Strategy?

Customer Experience Strategy is a comprehensive plan that organizations use to enhance every interaction a customer has with their brand. It involves understanding customer needs, mapping their journey, and designing processes to ensure positive experiences at every touchpoint. This strategy often includes adopting new technologies, training staff, and measuring satisfaction to continually improve. The ultimate goal is to increase customer loyalty, satisfaction, and advocacy.

What is the difference between Customer Experience Strategy vs Customer Experience Manager?

AspectCustomer Experience StrategyCustomer Experience Manager
Primary FocusDeveloping overall customer experience plans and long-term strategiesImplementing and managing day-to-day customer experience initiatives
ResponsibilitiesDesigning customer journey frameworks, setting strategic goalsOverseeing customer interactions, managing teams, ensuring service quality
Required SkillsStrategic thinking, data analysis, cross-department collaborationCustomer service skills, team management, communication
Work EnvironmentCorporate planning, cross-functional teamsCustomer service centers, retail stores, client-facing roles

While Customer Experience Strategy focuses on creating comprehensive plans to enhance overall customer satisfaction, the Customer Experience Manager executes these plans through daily operations and team management. Both roles are essential for delivering a seamless customer journey but differ in scope and responsibilities.

More about Customer Experience Strategy jobs
What cities are hiring for Customer Experience Strategy jobs? Cities with the most Customer Experience Strategy job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
What states have the most Customer Experience Strategy jobs? States with the most job openings for Customer Experience Strategy jobs include:
Customer Experience Strategy jobs near you
Infographic showing various Customer Experience Strategy job openings in the United States as of May 2026, with employment types broken down into 7% As Needed, 34% Full Time, and 59% Part Time. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Customer Experience & Strategy Specialist

Customer Experience & Strategy Specialist

EchoStar

Englewood, CO • On-site

$20.72 - $29.60/hr

Full-time

Medical, Retirement

Posted 13 days ago

EchoStar rating

6.9

Company rating: 6.9 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

53rd of 76 rated telecommunications companies

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.


Department Summary

Our Customer Experience Operations (CXO) teams excel at simplifying lives and helping communities get the most out of our services from DISH TV to Boost Mobile. Our agents are tuned in to the needs of our customers. That’s why DISH has been named #1 in Customer Satisfaction by J.D. Power for six consecutive years.


Job Duties and Responsibilities

The Customer Experience & Strategy Specialist specializes across our core lines of business, including Boost Mobile, DISH TV, OnTech, and Sling TV. While servicing our customers, this role serves as an expert to create recommendations on agent tools and processes, test new workflows, and provide feedback to skill owners, corporate operations managers, executives, and field leadership in order to improve the holistic customer and agent experience.

Key Responsibilities:

  • Maintain a consistent rotation of live customer interactions (Wireless/DISH TV) via phone and chat, leveraging Generative AI platforms to accelerate documentation accuracy and analyze live tool behavior for real-time efficiency gains
  • Utilize and evaluate AI-driven support tools and Generative AI platforms to streamline data categorization, sentiment analysis, and response drafting
  • Execute end-to-end validation of tool and process enhancements to ensure seamless deployment and service continuity across multiple lines of business
  • Facilitate immersive customer journey observations for corporate and executive leadership, leveraging live interactions to identify high-impact friction points and align organizational strategy with real-world customer pain points
  • Transform front-line observations into data-backed, actionable recommendations for corporate & executive stakeholders, utilizing advanced interpretation techniques to quantify friction points and drive continuous operational improvements
  • Act as a subject matter expert (SME) for Wireless and PayTV operations, partnering with stakeholders to influence the roadmap of agent-facing tools & processes
  • Omnichannel Support: Maintain a consistent rotation minimum of 20hrs per month of live customer interactions (Wireless/DISH TV) via phone and chat, leveraging Generative AI platforms to accelerate documentation accuracy and analyze live tool behavior for real-time efficiency gains.

Skills, Experience and Requirements

Education and Experience:

  • High school diploma or equivalent
  • Minimum 2 years of customer service experience (experience in telecommunications or satellite TV preferred)

Skills and Qualifications:

  • Intermediate level of proficiency in Microsoft Office and/or G-Suite applications
  • Familiarity with AI productivity tools (e.g., ChatGPT, Claude, Gemini) and an understanding of how to use AI-assisted interfaces for data retrieval and documentation
  • Proven ability to maintain high performance in a high-volume, live-interaction environment
  • Must be comfortable spending a majority of production time directly engaging with customers via phone and chat to gather real-time qualitative data
  • Demonstrate a high capacity for rapid experimentation and learning, maintaining the flexibility to pivot workflows in alignment with evolving tech stacks and shifting business requirements
  • Basic analytical skills with the ability to collect, organize, and disseminate information; ability to formulate a problem statement based on observations
  • Detailed oriented with strong interpersonal skills; ability to work effectively in a team environment and across cross-functional teams
  • Position is full time on-site

Visa sponsorship not available for this role


Salary Ranges
Compensation: $20.72/Hour - $29.60/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Qualifications:

Education and Experience:

  • High school diploma or equivalent
  • Minimum 2 years of customer service experience (experience in telecommunications or satellite TV preferred)

Skills and Qualifications:

  • Intermediate level of proficiency in Microsoft Office and/or G-Suite applications
  • Familiarity with AI productivity tools (e.g., ChatGPT, Claude, Gemini) and an understanding of how to use AI-assisted interfaces for data retrieval and documentation
  • Proven ability to maintain high performance in a high-volume, live-interaction environment
  • Must be comfortable spending a majority of production time directly engaging with customers via phone and chat to gather real-time qualitative data
  • Demonstrate a high capacity for rapid experimentation and learning, maintaining the flexibility to pivot workflows in alignment with evolving tech stacks and shifting business requirements
  • Basic analytical skills with the ability to collect, organize, and disseminate information; ability to formulate a problem statement based on observations
  • Detailed oriented with strong interpersonal skills; ability to work effectively in a team environment and across cross-functional teams
  • Position is full time on-site

Visa sponsorship not available for this role

Education:UNAVAILABLEEmployment Type: FULL_TIME

What EchoStar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply