ZipRecruiter

Log In

1

Customer Experience Strategy Jobs (NOW HIRING)

Dell, Inc.

Experience Strategy Lead - Gaming

Austin, TX · On-site

$171K - $235K/yr

Experience Strategy Lead - Gaming Everything we do, we do with our customers front of mind. Our User Interface (UI) Engineering team leads the design and evaluation of technologies that make our ...

EVERSANA

Group Director, Experience Strategy

Chicago, IL · On-site +1

The Group Director of Experience Strategy is an expert in omnichannel and personalized experiences ... This role is rooted in collaboration and adaptability across varied stakeholders, ensuring customer ...

Dell, Inc.

Experience Strategy Lead - Consumer

Austin, TX · On-site

$171K - $235K/yr

User Interface Senior Principal Engineer Everything we do, we do with our customers front of mind ... As an Experience Strategy Lead - Consumer , you will define and drive end-to-end experience ...

Eversana

Group Director, Experience Strategy

Chicago, IL · On-site

The Group Director of Experience Strategy is an expert in omnichannel and personalized experiences ... This role is rooted in collaboration and adaptability across varied stakeholders, ensuring customer ...

Komatsu

UX Strategy Manager

Milwaukee, WI · On-site

$114K/yr

UX Strategy Manager Posting Start Date: 7/29/26 Job Location (Short): Milwaukee, Wisconsin, USA ... This includes our global website and eventually all customer and distributor digital applications ...

DecisionPoint | Cortek

Experience Strategist

$124K - $160K/yr

Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives. * Demonstrated experience developing experience principles, journeys, and service ...

previous page

Showing results 41-60

All JobsCustomer Experience Strategy Jobs

Customer Experience Strategy information

See salary details

$115.5K

$140.2K

$162K

How much do customer experience strategy jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer experience strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Strategy vs Customer Experience Manager?

AspectCustomer Experience StrategyCustomer Experience Manager
Primary FocusDeveloping overall customer experience plans and long-term strategiesImplementing and managing day-to-day customer experience initiatives
ResponsibilitiesDesigning customer journey frameworks, setting strategic goalsOverseeing customer interactions, managing teams, ensuring service quality
Required SkillsStrategic thinking, data analysis, cross-department collaborationCustomer service skills, team management, communication
Work EnvironmentCorporate planning, cross-functional teamsCustomer service centers, retail stores, client-facing roles

While Customer Experience Strategy focuses on creating comprehensive plans to enhance overall customer satisfaction, the Customer Experience Manager executes these plans through daily operations and team management. Both roles are essential for delivering a seamless customer journey but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in customer experience strategy, and why are they important?

To thrive in Customer Experience Strategy, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools like Salesforce or Qualtrics is typically required. Strong communication, problem-solving, and stakeholder management skills help professionals drive cross-functional initiatives and foster a customer-centric culture. These skills are essential to effectively design and implement strategies that enhance customer satisfaction, loyalty, and business growth.

What are some common challenges faced by professionals in customer experience strategy roles, and how can they be addressed?

Professionals in Customer Experience Strategy often face challenges such as aligning cross-functional teams around customer-centric initiatives and demonstrating the ROI of customer experience improvements. Navigating organizational silos and integrating feedback from multiple channels can also be demanding. Building strong relationships with stakeholders from marketing, sales, product, and support teams, as well as leveraging data-driven insights, are key strategies to overcome these challenges. Consistent communication and clear metrics help ensure alignment and showcase the value of customer experience efforts.

What is customer experience strategy?

Customer Experience Strategy is a comprehensive plan that organizations use to enhance every interaction a customer has with their brand. It involves understanding customer needs, mapping their journey, and designing processes to ensure positive experiences at every touchpoint. This strategy often includes adopting new technologies, training staff, and measuring satisfaction to continually improve. The ultimate goal is to increase customer loyalty, satisfaction, and advocacy.
More about Customer Experience Strategy jobs
What cities are hiring for Customer Experience Strategy jobs? Cities with the most Customer Experience Strategy job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
What states have the most Customer Experience Strategy jobs? States with the most job openings for Customer Experience Strategy jobs include:
Customer Experience Strategy jobs near you
Infographic showing various Customer Experience Strategy job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.

Experience Strategy Lead - Gaming

Dell, Inc.

Austin, TX • On-site

$171K - $235K/yr

Full-time

Posted 20 days ago

Job description


Experience Strategy Lead - Gaming
Everything we do, we do with our customers front of mind. Our User Interface (UI) Engineering team leads the design and evaluation of technologies that make our innovative, game-changing products as easy to use as possible. We apply a user-centered, iterative design process to deliver usable interface designs across hardware and software products. We collect and make good use of a broad range of data and employ human factors engineering principles to identify and resolve usability problems and gain insights that influence product design and development.
What you'll achieve:
As an Experience Strategy Lead - Gaming, you will define and drive end-to-end experience strategy across our gaming portfolio. You'll build a clear, data-informed view of our players and gaming community, connecting player needs, business priorities, and technical realities into direction the whole organization can rally behind. This is a senior, deeply collaborative role where you will partner across product, design, engineering, and marketing to shape what we build, in what order, and why.
Join us to do the best work of your career and make a profound social impact as an Experience Strategy Lead - Gaming on our Experience Design Group team in Austin, Texas.
Responsibilities
You will:
  • Define and lead experience strategy across the gaming domain, connecting player needs, business priorities, and technical considerations into one clear direction
  • Build and maintain a unified, data-informed view of players and gaming behaviors, translating insight into clear product and business implications that partner teams can act on
  • Partner with product, planning, engineering, design, and marketing to co-create priorities, and bring senior stakeholders to a shared point of view
  • Deliver against complex commitments at a consistently high level of quality, negotiating trade-offs across scope, schedule, cost, and quality to maximize overall player experience value
  • Mentor and coach team members, leading by example and encouraging end-to-end thinking in their daily work

Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
  • 12+ years of professional experience; Bachelor's degree with 10+ years; or Master's degree with 8+ years; or PhD with 5+ years; or equivalent experience in UX, experience design, design strategy, product strategy, or research
  • Deep understanding of the gaming landscape - player motivations, competitive dynamics, and the interplay between hardware performance, software experience, and peripheral ecosystems
  • Proven ability to link player and user insight to product and business outcomes, and to build cross-functional partnerships that get to shared decisions
  • Excellent communication skills, including making complex ideas clear and compelling for executive audiences
  • Fluency applying data and emerging tools (including AI) to inform and accelerate decisions

Desirable Requirements
  • A portfolio or case studies showing strategy work that changed product direction within gaming or entertainment
  • Familiarity with gaming community dynamics, esports, or content creator ecosystems

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $171,000 to $235,400
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com
About Us
Who We Are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
DELL logo

About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

View All DELL Jobs

Apply