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Customer Experience Strategy Jobs (NOW HIRING)

Pwc

User Experience Strategy Director

Miami, FL · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...

MRA Recruiting Services

UX Strategy Manager

Milwaukee, WI · On-site

$131 - $160/hr

UX Strategy Manager Komatsu (An MRA Member) Onsite in Milwaukee, WI OR Chicago, IL Starting Salary ... This includes our global website and eventually all customer and distributor digital applications ...

Pwc

User Experience Strategy Director

Chicago, IL · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...

Komatsu

UX Strategy Manager

Chicago, IL · On-site

$120K/yr

UX Strategy Manager Posting Start Date: 7/29/26 Job Location (Short): Chicago, Illinois, USA, 60631 ... This includes our global website and eventually all customer and distributor digital applications ...

Omnicom

SVP, Experience Strategy

Summit, NJ · On-site

Overview The SVP, Experience Strategist is a senior leader for key accounts and oversees a group of experience strategists, shaping modern customer-centric approaches that drive measurable impact.

Omnicom

SVP, Experience Strategy

Summit, NJ · On-site

Overview The SVP, Experience Strategist is a senior leader for key accounts and oversees a group of experience strategists, shaping modern customer-centric approaches that drive measurable impact.

BYD Europe

$68.51 - $102.76/hr

Customer Experience Strategy Development: Develop a comprehensive customer experience strategy that aligns with the company's values, goals, and customer expectations. Ensure the customer journey ...

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Customer Experience Strategy information

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$115.5K

$140.2K

$162K

How much do customer experience strategy jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What is customer experience strategy?

Customer Experience Strategy is a comprehensive plan that organizations use to enhance every interaction a customer has with their brand. It involves understanding customer needs, mapping their journey, and designing processes to ensure positive experiences at every touchpoint. This strategy often includes adopting new technologies, training staff, and measuring satisfaction to continually improve. The ultimate goal is to increase customer loyalty, satisfaction, and advocacy.

What are the key skills and qualifications needed to thrive in customer experience strategy, and why are they important?

To thrive in Customer Experience Strategy, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools like Salesforce or Qualtrics is typically required. Strong communication, problem-solving, and stakeholder management skills help professionals drive cross-functional initiatives and foster a customer-centric culture. These skills are essential to effectively design and implement strategies that enhance customer satisfaction, loyalty, and business growth.

What are some common challenges faced by professionals in customer experience strategy roles, and how can they be addressed?

Professionals in Customer Experience Strategy often face challenges such as aligning cross-functional teams around customer-centric initiatives and demonstrating the ROI of customer experience improvements. Navigating organizational silos and integrating feedback from multiple channels can also be demanding. Building strong relationships with stakeholders from marketing, sales, product, and support teams, as well as leveraging data-driven insights, are key strategies to overcome these challenges. Consistent communication and clear metrics help ensure alignment and showcase the value of customer experience efforts.

What is the difference between Customer Experience Strategy vs Customer Experience Manager?

AspectCustomer Experience StrategyCustomer Experience Manager
Primary FocusDeveloping overall customer experience plans and long-term strategiesImplementing and managing day-to-day customer experience initiatives
ResponsibilitiesDesigning customer journey frameworks, setting strategic goalsOverseeing customer interactions, managing teams, ensuring service quality
Required SkillsStrategic thinking, data analysis, cross-department collaborationCustomer service skills, team management, communication
Work EnvironmentCorporate planning, cross-functional teamsCustomer service centers, retail stores, client-facing roles

While Customer Experience Strategy focuses on creating comprehensive plans to enhance overall customer satisfaction, the Customer Experience Manager executes these plans through daily operations and team management. Both roles are essential for delivering a seamless customer journey but differ in scope and responsibilities.

Do customer experience strategy jobs require a degree?

Customer experience strategy jobs typically do not require a specific degree, but a background in business, marketing, or related fields can be beneficial. Skills in data analysis, communication, and customer service are often valued, and certifications in customer experience or related areas can enhance prospects.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.
More about Customer Experience Strategy jobs

What cities are hiring for Customer Experience Strategy jobs?

Cities with the most Customer Experience Strategy job openings:

What are the most commonly searched types of Customer Experience Strategy jobs?

The most popular types of Customer Experience Strategy jobs are:

What states have the most Customer Experience Strategy jobs?

States with the most job openings for Customer Experience Strategy jobs include:

Customer Experience Strategy jobs near you
Infographic showing various Customer Experience Strategy job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.

Executive Director, Customer Strategy

JPMorgan Chase & Co.

Manhattan, NY • On-site

$180 - $280/hr

Other

Posted 14 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description

Help improve the experiences customers rely on every day by identifying what matters most and turning insights into action. In this role, you will set the direction for customer experience improvements across card and connected commerce and drive measurable outcomes.

As an executive director cx strategy insights in Card and connected commerce, you lead the enterprise customer experience agenda by identifying the highest-impact pain points, translating insights into strategic priorities, and driving cross-functional initiatives that improve outcomes. You serve as a connector across product, marketing, operations, digital, analytics, technology, and risk and controls to ensure investments are prioritized, governed, and measured consistently. You build strong operating rhythms and measurement to improve customer experience at scale.

Job Responsibilities:
  • Set the enterprise card customer experience strategy and multi-year roadmap, including outcomes, sequencing, and execution plan for priority improvements.
  • Identify and quantify customer pain points using voice of customer, net promoter score, complaints, journey analytics, behavioral data, operational metrics, and business indicators.
  • Translate insights into prioritized actions, including measurable key performance indicators, customer outcome targets, and value cases.
  • Drive alignment and execution by convening forums across product, digital, marketing, operations and servicing, contact centers, data and analytics, technology, and risk and controls.
  • Lead strategic customer experience initiatives by partnering with product teams to define solution strategies and providing governance to drive accountability and timely delivery.
  • Build enterprise measurement by developing scorecards, leading indicators, and dashboards, and driving course-correction based on results.
  • Influence senior leaders through executive storytelling, producing decision-ready materials and facilitating discussions to drive decisions and accountability.
  • Build and lead high-performing teams and scalable operating routines that institutionalize customer-centric decision-making.
Required qualifications, capabilities, and skills:
  • Ten or more years of relevant experience in product strategy within a dynamic, fast-paced environment.
  • Extensive experience in customer experience strategy, product strategy, management consulting, or enterprise transformation in large, complex organizations.
  • Proven ability to build alignment and drive measurable outcomes in highly matrixed environments without direct authority.
  • Demonstrated analytical rigour synthesizing voice of customer, journey metrics, operational performance, and business results into prioritized decisions.
  • Expertise in governance, prioritization, and operating model design, including scalable planning processes, decision frameworks, and accountability routines.
  • Exceptional executive communication and storytelling skills, including producing clear, concise leadership materials.
  • Track record leading complex cross-functional initiatives from problem definition through implementation, measurement, and sustained adoption.
  • Experience building and leading high-performing teams, including coaching talent and establishing a culture of customer-centricity and accountability.
Preferred qualifications, capabilities, and skills:
  • Experience leading strategy and product development in financial services, loyalty, or technology-driven organizations.
  • Experience using artificial intelligence tools to improve efficiency across the product development life cycle.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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