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Customer Experience Strategy Jobs in Georgia (NOW HIRING)

Honeywell

Director Customer Experience (CX)

Atlanta, GA · On-site

$151K - $190K/yr

The successful candidate will act as a strategic change agent, leading an established Customer Experience organization while championing customer-centric practices that support growth, retention ...

Honeywell

Director Customer Experience (CX)

Atlanta, GA · On-site

$151K - $190K/yr

The successful candidate will act as a strategic change agent, leading an established Customer Experience organization while championing customer-centric practices that support growth, retention ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards ... Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards ... Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards ... Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Customer Experience Specialist Infrastructure Products Group Atlanta, Georgia, United States Job ID ... We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ... years' minimum experience) that will be responsible for managing customer relationships in a ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ... years' minimum experience) that will be responsible for managing customer relationships in a ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ... At least 1-2 years Customer Service in an office environment * Experience working in manufacturing ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Customer Experience Specialist Infrastructure Products Group Atlanta, Georgia, United States Job ID ... We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Customer Experience Specialist Infrastructure Products Group Atlanta, Georgia, United States Job ID ... We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ...

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Showing results 1-20

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Jobs in Georgia

Customer Experience Strategy information

See Georgia salary details

$97.5K

$118.4K

$136.8K

How much do customer experience strategy jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience strategy in Georgia is $118,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,700.00 and $128,800.00 per year, depending on experience, location, and employer.

What is customer experience strategy?

Customer Experience Strategy is a comprehensive plan that organizations use to enhance every interaction a customer has with their brand. It involves understanding customer needs, mapping their journey, and designing processes to ensure positive experiences at every touchpoint. This strategy often includes adopting new technologies, training staff, and measuring satisfaction to continually improve. The ultimate goal is to increase customer loyalty, satisfaction, and advocacy.

What are the key skills and qualifications needed to thrive in customer experience strategy, and why are they important?

To thrive in Customer Experience Strategy, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools like Salesforce or Qualtrics is typically required. Strong communication, problem-solving, and stakeholder management skills help professionals drive cross-functional initiatives and foster a customer-centric culture. These skills are essential to effectively design and implement strategies that enhance customer satisfaction, loyalty, and business growth.

What are some common challenges faced by professionals in customer experience strategy roles, and how can they be addressed?

Professionals in Customer Experience Strategy often face challenges such as aligning cross-functional teams around customer-centric initiatives and demonstrating the ROI of customer experience improvements. Navigating organizational silos and integrating feedback from multiple channels can also be demanding. Building strong relationships with stakeholders from marketing, sales, product, and support teams, as well as leveraging data-driven insights, are key strategies to overcome these challenges. Consistent communication and clear metrics help ensure alignment and showcase the value of customer experience efforts.

What is the difference between Customer Experience Strategy vs Customer Experience Manager?

AspectCustomer Experience StrategyCustomer Experience Manager
Primary FocusDeveloping overall customer experience plans and long-term strategiesImplementing and managing day-to-day customer experience initiatives
ResponsibilitiesDesigning customer journey frameworks, setting strategic goalsOverseeing customer interactions, managing teams, ensuring service quality
Required SkillsStrategic thinking, data analysis, cross-department collaborationCustomer service skills, team management, communication
Work EnvironmentCorporate planning, cross-functional teamsCustomer service centers, retail stores, client-facing roles

While Customer Experience Strategy focuses on creating comprehensive plans to enhance overall customer satisfaction, the Customer Experience Manager executes these plans through daily operations and team management. Both roles are essential for delivering a seamless customer journey but differ in scope and responsibilities.

Do customer experience strategy jobs require a degree?

Customer experience strategy jobs typically do not require a specific degree, but a background in business, marketing, or related fields can be beneficial. Skills in data analysis, communication, and customer service are often valued, and certifications in customer experience or related areas can enhance prospects.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.
Customer Experience Strategy jobs near you
Infographic showing various Customer Experience Strategy job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $118,424 per year, or $56.9 per hour.

Manager Customer Experience - Strategy

Hertz

Atlanta, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Lead customer experience initiatives from concept through implementation to improve key customer touchpoints.

  • Own the customer experience strategy for areas such as communications, service recovery, and rental pickup and return experiences.

  • Partner with cross-functional teams to translate customer insights into actionable improvement plans and implement scalable solutions.

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description

Day In the Life:

The Customer Experience Manager leads customer experience strategy and continuous improvement initiatives to deliver a best-in-class, customer-centric experience across all locations. This highly visible individual contributor role partners with leaders across Operations, Analytics, Product, Technology, Marketing, and Customer Care to translate customer insights into scalable solutions that improve service delivery, streamline processes, and enhance business performance.

The ideal candidate is a strategic project leader who can drive initiatives from concept through implementation, leveraging data, automation, and cross-functional collaboration to eliminate customer pain points, improve operational efficiency, and create consistent customer experiences. This role regularly partners with frontline teams and senior leadership to identify opportunities, implement improvements, and support key business objectives.

This position starts at $100K; commensurate of experience + bonus potential.
 

What You’ll Do:

  • Lead customer experience initiatives from concept through implementation, driving measurable improvements across key customer touchpoints. 
  • Own the customer experience strategy for assigned areas, including communications, service recovery, and rental pickup and return experiences. 
  • Partner with Insights & Analytics to translate customer, operational, and field data into actionable recommendations and prioritized improvement plans. 
  • Collaborate with frontline and operational leaders to identify experience gaps and implement scalable solutions. 
  • Design, test, and enhance customer experience initiatives in partnership with Operations, Product, Technology, and Customer Care teams. 
  • Lead cross-functional projects using structured project management practices, ensuring clear accountability, timelines, risk mitigation, and adoption plans. 
  • Present recommendations, progress updates, and results to cross-functional teams and senior leadership, including VP-level stakeholders. 
  • Support the development of customer experience measurement strategies, including journey analytics and key performance indicators. 
  • Contribute to frontline enablement through process improvements, communication strategies, training support, and tools that promote consistent service delivery.

What We’re Looking For:

  • Bachelor's degree required; preferred in Business, Hospitality, Industrial Engineering, or a related field.
  • Minimum of 5 years of experience in Customer Experience, project/program management, service design, or operational transformation roles. 
  • Experience in travel, hospitality, retail, or other service-oriented industries where in-person customer experiences are central to the business. 
  • Demonstrated success leading change initiatives across matrixed organizations and partnering with cross-functional teams. 
  • Strong analytical skills with the ability to leverage data, dashboards, AI, and trend analysis to drive customer experience improvements and influence business decisions. 
  • Proven project leadership skills with the ability to manage timelines, align stakeholders, remove obstacles, and drive execution from concept to implementation. 
  • Excellent communication and interpersonal skills, with the ability to effectively engage frontline teams and present to senior leadership. 
  • Strong systems-thinking mindset with the ability to balance customer needs, employee experience, operational efficiency, compliance requirements, and business objectives. 
  • Adaptable, proactive, and customer-focused, with a continuous improvement mindset and a passion for enhancing the customer experience.

What You’ll Get:

  • 40% off any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

    #ZIP

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