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Customer Experience Strategy Jobs in Virginia (NOW HIRING)

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100 - $150/hr

Customer Service Foot Levelers is looking for a Director of Customer Experience to lead and evolve ... This is a strategic, operational, and people-focused leadership role with responsibility across ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... strategy that determines whether they succeed. This is a unique opportunity to build deep ... Experience supporting contact center operations is a plus What Values You'll Share * Customer ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... strategy that determines whether they succeed. This is a unique opportunity to build deep ... Experience supporting contact center operations is a plus What Values You'll Share * Customer ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... strategy that determines whether they succeed. This is a unique opportunity to build deep ... Experience supporting contact center operations is a plus What Values You'll Share * Customer ...

Socket.dev

Customer Experience Analyst

Richmond, VA · On-site

$65 - $87.50/hr

... strategy that determines whether they succeed. This is a unique opportunity to build deep ... Experience supporting contact center operations is a plus What Values You'll Share * Customer ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Jobs in Virginia

Customer Experience Strategy information

See Virginia salary details

$114.5K

$139K

$160.6K

How much do customer experience strategy jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience strategy in Virginia is $139,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,400.00 and $151,200.00 per year, depending on experience, location, and employer.

What is customer experience strategy?

Customer Experience Strategy is a comprehensive plan that organizations use to enhance every interaction a customer has with their brand. It involves understanding customer needs, mapping their journey, and designing processes to ensure positive experiences at every touchpoint. This strategy often includes adopting new technologies, training staff, and measuring satisfaction to continually improve. The ultimate goal is to increase customer loyalty, satisfaction, and advocacy.

What are the key skills and qualifications needed to thrive in customer experience strategy, and why are they important?

To thrive in Customer Experience Strategy, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools like Salesforce or Qualtrics is typically required. Strong communication, problem-solving, and stakeholder management skills help professionals drive cross-functional initiatives and foster a customer-centric culture. These skills are essential to effectively design and implement strategies that enhance customer satisfaction, loyalty, and business growth.

What are some common challenges faced by professionals in customer experience strategy roles, and how can they be addressed?

Professionals in Customer Experience Strategy often face challenges such as aligning cross-functional teams around customer-centric initiatives and demonstrating the ROI of customer experience improvements. Navigating organizational silos and integrating feedback from multiple channels can also be demanding. Building strong relationships with stakeholders from marketing, sales, product, and support teams, as well as leveraging data-driven insights, are key strategies to overcome these challenges. Consistent communication and clear metrics help ensure alignment and showcase the value of customer experience efforts.

What is the difference between Customer Experience Strategy vs Customer Experience Manager?

AspectCustomer Experience StrategyCustomer Experience Manager
Primary FocusDeveloping overall customer experience plans and long-term strategiesImplementing and managing day-to-day customer experience initiatives
ResponsibilitiesDesigning customer journey frameworks, setting strategic goalsOverseeing customer interactions, managing teams, ensuring service quality
Required SkillsStrategic thinking, data analysis, cross-department collaborationCustomer service skills, team management, communication
Work EnvironmentCorporate planning, cross-functional teamsCustomer service centers, retail stores, client-facing roles

While Customer Experience Strategy focuses on creating comprehensive plans to enhance overall customer satisfaction, the Customer Experience Manager executes these plans through daily operations and team management. Both roles are essential for delivering a seamless customer journey but differ in scope and responsibilities.

Do customer experience strategy jobs require a degree?

Customer experience strategy jobs typically do not require a specific degree, but a background in business, marketing, or related fields can be beneficial. Skills in data analysis, communication, and customer service are often valued, and certifications in customer experience or related areas can enhance prospects.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.

What are the most commonly searched types of Customer Experience Strategy jobs in Virginia?

The most popular types of Customer Experience Strategy jobs in Virginia are:

Customer Experience Strategy jobs near you
Infographic showing various Customer Experience Strategy job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $139,046 per year, or $66.8 per hour.

Medallia Customer Experience Strategist / Product Owner

Steampunk

Mclean, VA • On-site, Remote

$140K - $170K/yr

Other

Re-posted 15 days ago

Job description

Overview
As a Steampunk Customer Experience Strategist / Product Owner, you will partner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement. You will own the strategy, measurement framework, and reporting approach for customer experience initiatives, ensuring feedback programs generate meaningful data that supports executive decision-making. You will work closely with business leaders, program teams, and platform administrators to define success measures, develop feedback mechanisms, identify trends, and communicate insights that improve customer outcomes.
Contributions
  • Partner with stakeholders to define customer experience objectives, success measures, and feedback strategies.
  • Design and refine surveys, feedback mechanisms, and measurement approaches to ensure meaningful and actionable data collection.
  • Translate business goals and customer experience priorities into reporting requirements and performance metrics.
  • Analyze customer feedback, sentiment, and behavioral trends to identify opportunities, risks, and areas requiring intervention.
  • Develop executive-ready briefings, presentations, and reports that clearly communicate customer experience outcomes and recommendations.
  • Facilitate workshops and stakeholder sessions to gather requirements, prioritize enhancements, and align on business objectives.
  • Establish governance processes for customer experience measurement and reporting.
  • Collaborate with technical teams to ensure data collection and reporting capabilities support business needs.
  • Develop and maintain roadmaps for customer experience improvements and measurement maturity.
  • Serve as a trusted advisor to leadership on customer sentiment, engagement trends, and experience optimization opportunities.

Qualifications
  • Bachelor's degree and 7+ years of relevant experience.
  • Experience leading customer experience, product management, business analysis, service design, or related initiatives.
  • Experience defining KPIs, performance metrics, and measurement frameworks.
  • Strong ability to synthesize qualitative and quantitative data into actionable recommendations.
  • Experience developing executive-level presentations, reports, and briefings.
  • Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements.
  • Strong written and verbal communication skills.
  • Eligible to obtain and maintain a government security clearance.

Preferred:
  • Experience with customer experience platforms such as Medallia, Qualtrics, Salesforce Surveys, or similar tools.
  • Experience supporting federal government programs.
  • Knowledge of Voice of the Customer (VoC) methodologies and customer journey mapping.
  • Experience with Agile delivery methodologies.
  • Strong analytical and data storytelling skills.
  • Ability to influence stakeholders across multiple levels of an organization.
  • Experience developing dashboards, scorecards, and performance measurement programs.

About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $140,000 to $170,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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