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Customer Experience Strategy Manager Jobs (NOW HIRING)

HireNow Staffing

Customer Experience Manager

Austin, TX

$150K - $180K/yr

Customer Experience Manager Onsite | Austin, TX Direct Hire / Permanent PlacementHireNow Staffing ... Exposure to customer experience, strategic accounts, or post-sale commercial ownership * Strong ...

Orlando Health

Strategy Manager/Consultant

Orlando, FL · On-site

Experience At least five years' progressively responsible experience in strategic analysis in a healthcare organization with demonstrable results. Requires superior analytical, project management ...

New

Swisher

Sales Strategy Manager

Jacksonville, FL

The Sales Strategy Manager drives the development and execution of commercial strategies for key ... Proven experience leading strategic customer plans across multiple channels * Strong analytical ...

Rheem

Enterprise Strategy Manager

Atlanta, GA · On-site

Analyze information on markets, channels, customers, competitors, M&A, or partnership/licensing ... Equivalent combination of education, experience, and skills may supplement above minimum job ...

DraftKings

Marketing Strategy Manager

Boston, MA · On-site

The Crown Is Yours As a Marketing Strategy Manager, you'll shape how we understand and engage ... At least 5 years of experience in marketing, strategic planning, or customer insights within a ...

Renewal by Andersen

Customer Experience Associate

Charlotte, NC · On-site

$16.25 - $21.75/hr

Summary As a Customer Experience Associate, you will be responsible for managing and enhancing the ... strategies with overall business goals. The above statements are intended to describe the general ...

Daikin Applied

Portfolio Strategy Manager

Plymouth, MN · On-site

... experience in portfolio/product strategy, product management, or commercial strategy * Enterprise communication & listening : Communicates clearly; listens well; translates business, customer, and ...

Millcraft

Customer Experience Associate

Canton, MI

$15.25 - $20.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... strategies, processes, and policies to enhance overall customer satisfaction and loyalty. CORE ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... strategies, processes, and policies to enhance overall customer satisfaction and loyalty. CORE ...

Millcraft

Customer Experience Associate

Independence, OH

$16 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... strategies, processes, and policies to enhance overall customer satisfaction and loyalty. CORE ...

Numina

WHAT YOU WILL DO HERE As Operations & Strategy Manager , you will support the CEO and executive ... Experience working in B2G businesses, selling to or working for government customers, or a strong ...

Tacori

Customer Experience Manager

Glendale, CA · On-site

$100K - $140K/yr

MANAGER OF CUSTOMER EXCELLENCE REPORTS TO: EVP LOCATION: TACORI OFFICE SALARY RANGE: $100,000 ... Client Leadership & Experience Strategy * Champion a client-first culture that prioritizes ...

New

Adobe

Sales Strategy Manager

San Francisco, CA

We are looking for a sales strategy manager to accelerate our Corporate segment strategy and ... Create internal engagement model playbooks to create a world class experience for our customers

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Customer Experience Strategy Manager information

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$115.5K

$140.2K

$162K

How much do customer experience strategy manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategy Manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

How does a Customer Experience Strategy Manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What does a Customer Experience Strategy Manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

More about Customer Experience Strategy Manager jobs
What cities are hiring for Customer Experience Strategy Manager jobs? Cities with the most Customer Experience Strategy Manager job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
What states have the most Customer Experience Strategy Manager jobs? States with the most job openings for Customer Experience Strategy Manager jobs include:
What job categories do people searching Customer Experience Strategy Manager jobs look for? The top searched job categories for Customer Experience Strategy Manager jobs are:
Customer Experience Strategy Manager jobs near you
Infographic showing various Customer Experience Strategy Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 5% Part Time, and 5% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Customer Experience Manager

Customer Experience Manager

HireNow Staffing

Austin, TX

$150K - $180K/yr

Full-time

Posted 5 days ago

Job description

Customer Experience Manager Onsite | Austin, TX
Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Experience Manager on behalf of a valued client partner in the AI-driven fintech startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Experience Manager opportunity.We are seeking a high-agency operator to build and own the post-sale customer function from the ground up. This foundational hire will partner closely with CFOs, controllers, and finance teams to deliver measurable ROI, drive retention and expansion, and create scalable systems for long-term customer success.HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, strong progression, and measurable ownership impact.Key Responsibilities
  • Own a portfolio of customers end-to-end from onboarding through renewal, retention, and expansion
  • Build trusted relationships with CFOs, controllers, finance leaders, and day-to-day platform users
  • Define and track customer health metrics including adoption, engagement, ROI realization, and financial outcomes
  • Lead renewals and identify expansion opportunities through data insights and relationship management
  • Build executive-ready presentations that translate product usage metrics into business outcomes
  • Serve as the voice of the customer by translating feedback into actionable product recommendations
  • Create scalable playbooks, templates, onboarding systems, and operating processes as the company grows
  • Partner cross-functionally with Sales, Product, Engineering, and Leadership teams
  • Drive customer outcomes tied to AR workflows, operational efficiency, and cash flow improvement
Required Qualifications (Highly Important)
  • 1–4 years of experience in Management Consulting, Investment Banking, Big 4 Advisory, Accenture, or similar high-performance environments
  • Strong financial fluency including understanding of DSO, AP/AR workflows, cash flow, collections, and month-end close
  • Proven experience presenting data-driven insights to CFOs, controllers, or senior finance stakeholders
  • Ability to build ROI narratives and business cases using customer usage metrics and financial outcomes
  • Strong communication skills with ability to adapt messaging to executive and operational audiences
  • High ownership mindset with proactive execution style
  • Comfortable operating in fast-paced, early-stage startup environments
  • Active user of AI tools such as Claude, ChatGPT, Lovable, or similar platforms with established workflows
  • Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Preferred Qualifications (Strongly Valued)
  • Prior startup experience in Seed through Series B environments
  • Experience supporting B2B finance, fintech, AR automation, or ERP-related products
  • Exposure to customer experience, strategic accounts, or post-sale commercial ownership
  • Strong data storytelling and dashboard presentation capability
  • Ability to build systems and processes from zero-to-one
  • Consulting or banking candidates who want to move into operator roles
  • Strong interpersonal presence with relationship-building credibility
HireNow Disqualifiers
  • Pure customer success backgrounds with no consulting, advisory, or investment banking experience
  • Candidates who need heavy structure, rigid playbooks, or significant handholding to operate
  • Weak financial acumen or inability to speak credibly with finance stakeholders
  • Limited executive presentation skills
  • Frequent job changes without clear rationale or progression
  • Need for visa sponsorship (not available)
HireNow ChecklistHireNow Staffing is recruiting candidates who meet the following profile: 1–4 years in consulting, banking, or advisory environments
Strong finance fluency (DSO, AR/AP, cash flow, close processes)
Executive-facing communication and presentation skills
Data-driven operator who can build ROI narratives
Autonomous and proactive in ambiguous environments
Uses AI tools to improve productivity and workflows
Interested in building post-sale functions in a Series A startup
Able to work onsite in Austin, TX
Stable resume with progressive growthStandout Candidates Include: Former consultants moving into startup operator roles
Ex-bankers with strong client communication skills
Finance-savvy candidates from fintech or B2B software environments
Builders who enjoy creating systems from scratchHireNow Package
  • Base Salary: $150,000 – $180,000
  • Additional Compensation: Equity + benefits package
  • Work Location: Onsite – Austin, TX
  • Employment Type: Full-Time / Direct Hire
  • Visa Sponsorship: Not available
HireNow Staffing DisclaimerAll candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.https://www.careers-page.com/hirenow-staffing-inc/job/934X3WR6
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About HireNow Staffing

Sourced by ZipRecruiter

HireNow Staffing originated from the recognition of a need within the job market for a more efficient and specialized approach to staffing. We have identified challenges that businesses faced in finding and hiring qualified candidates, especially in industries like healthcare, executive roles, and industrial sectors. The ethos of HireNow Staffing is straightforward. We're motivated by a singular vision: to efficiently address the staffing needs of businesses, ensuring they're equipped with the right employees for optimal operations. Situated in the thriving heart of Kent, WA, we have evolved into a beacon of recruitment excellence. Our process, designed for speed and reliability, ensures that each candidate is screened meticulously, matching their skill set with the perfect job role. Whether temporary employment, a transition from temp to hire, or direct placement, our goal remains consistent – to provide unparalleled recruitment solutions. Our commitment goes beyond mere numbers. We are deeply rooted in our community, aiming to fulfill the immediate staffing needs of businesses. Our assistance ensures that every company we collaborate with operates at its full potential. We are more than just a staffing agency; we're the trusted ally in your business's operational journey.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Kent, WA, US

Year founded

2022

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