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Customer Experience Strategy Manager Jobs (NOW HIRING)

Intuit

Staff Customer Experience Strategist

Tucson, AZ · On-site

$93K/yr

We are seeking two exceptional Staff Customer Experience Strategists to elevate the experience for ... Management, or Service Strategy in a complex, matrixed SaaS or services environment * Deep ...

Worldpay

Strategy Manager

Atlanta, GA · On-site

Provide input into the product roadmap acting as the voice of the customer for target industries ... What you'll bring: * 3+ years' experience from a Tier 1 management consultancy firm or another ...

Burlington

Strategy Manager

New York, NY

Experience in the Retail sector strongly preferred. * Structured & Logical Thinking - The ability ... Burlington associates make a difference in the lives of customers, colleagues, and the communities ...

Burlington Stores

Strategy Manager

Burlington, NJ · On-site

Experience in the Retail sector strongly preferred. * Structured & Logical Thinking - The ability ... Burlington associates make a difference in the lives of customers, colleagues, and the communities ...

PepsiCo

Strategy Manager

Plano, TX · On-site

$110K - $185K/yr

Joining PepsiCo's Global Strategy function will enable you to experience the breadth and depth of ... Demonstrate strong leadership and influence management skills, including the ability to challenge ...

Siemens Energy, Inc.

Strategy Manager

Orlando, FL · On-site

Bachelor's degree or higher in Construction Management, Architecture, Engineering or applicable field * 5+ years of professional experience in international corporate real estate strategy planning ...

Qualcomm

Strategy, Manager

San Diego, CA · On-site

$140K - $210K/yr

... of work experience. Preferred Qualifications: • Advanced degree in Science, Technology ... strategic and operational initiatives • Experience navigating ambiguity and managing multiple ...

Ford Motor Company

Strategy Manager

Allen Park, MI

$115K - $218K/yr

We made history and now we work to transform the future - for our customers, our communities and ... Proven experience leading high impact cross-functional projects at a global scale, working with ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer experience strategy, customer service operations, order support processes ...

PBK

Creative Strategy Manager

Richmond, VA

... experience * 1+ years of team leadership experience * Strong production management and ... Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint)

PBK

Creative Strategy Manager

Sarasota, FL

... experience * 1+ years of team leadership experience * Strong production management and ... Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint)

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Customer Experience Strategy Manager information

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$115.5K

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How much do customer experience strategy manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

How do you become a customer experience strategy manager?

To become a customer experience strategy manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer experience, marketing, or management roles. Developing skills in data analysis, customer journey mapping, and strategic planning is essential, and certifications such as CCXP can enhance prospects. Progression often involves gaining experience in leadership positions and understanding cross-functional business operations.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.
More about Customer Experience Strategy Manager jobs
What cities are hiring for Customer Experience Strategy Manager jobs? Cities with the most Customer Experience Strategy Manager job openings:
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Customer Experience Strategy Manager jobs near you
Infographic showing various Customer Experience Strategy Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.

Customer Experience Manager

Nassco, Inc

New Berlin, WI • On-site

Full-time

Posted 8 days ago

Job description

Job Type
Full-time
Description
At Nassco, We Are Passionate About The Customer Experience. This Core Value isn't just word on a poster, it's how we listen to understand our customers' needs, do what is best for them always, and exceed their expectations.
We've developed this new role to oversee the customer service function, drive strategic initiatives, and ensure the highest levels of customer satisfaction. This leader will model Nassco's Core Values every day, creating an environment where people thrive, productivity grows, and exceptional customer experiences are delivered. The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service excellence.
What You'll Be Doing
Team Leadership and Development:
  • Lead, mentor, and develop the customer experience team to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
  • Conduct regular 1:1 meetings to provide feedback and implement professional development plans to enhance team capabilities.
  • Foster a collaborative and customer-focused culture within the team.
  • Design a structure to enable front line staff to make decisions and implement solutions for customers.

Strategic Planning and Execution:
  • Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate customer experience strategies across the organization.
  • Monitor industry trends and customer feedback to identify opportunities for innovation and improvement.
  • Assess account risk and lead mitigation efforts.

Customer Experience Management:
  • Partner with our Sales Team on the design and delivery of customer experience programs, ensuring that all touchpoints meet or exceed customer expectations.
  • Implement advanced customer service strategies that prioritize customer satisfaction, loyalty, and retention.
  • Analyze customer interactions and feedback to continuously refine and improve customer experience processes.

Data Analysis and Reporting:
  • Utilize customer data and analytics to monitor key performance indicators (KPIs) related to customer satisfaction, retention, and overall experience.
  • Prepare and present regular reports to senior management, highlighting trends, successes, and areas for improvement.
  • Use insights from data analysis to inform strategic decisions and drive continuous improvement initiatives.

Cross-Functional Collaboration:
  • Work closely with the Director of Purchasing & Customer Experience to align customer experience strategies with purchasing and overall business objectives.
  • Coordinate with the marketing, logistics, service and sales teams to ensure that customer feedback is integrated into product offerings and marketing campaigns.
  • Serve as the voice of the customer within the organization, advocating for changes that enhance the customer experience.

Customer Feedback and Continuous Improvement:
  • Establish and maintain systems for gathering, analyzing, and responding to customer feedback.
  • Implement continuous improvement initiatives based on customer feedback, aiming to exceed customer expectations at every touchpoint.
  • Develop and oversee customer satisfaction surveys, focus groups, and other feedback mechanisms to gather actionable insights.

Project Management:
  • Lead customer experience-related projects from conception through execution, ensuring timely delivery and alignment with strategic goals.
  • Manage resources, budgets, and timelines effectively to achieve project objectives.
  • Coordinate with internal and external stakeholders to ensure successful project outcomes.

Customer Advocacy:
  • Act as a key advocate for customers, ensuring their needs and expectations are prioritized in company decisions.
  • Handle escalated customer issues with sensitivity and efficiency, ensuring resolutions that align with the company's customer-centric values.
  • Develop and promote customer loyalty programs that enhance customer retention and satisfaction.

Innovation and Best Practices:
  • Stay informed of, and apply, industry best practices, emerging trends, and technological advancements in customer experience management.
  • Identify and implement new tools, technologies, and methodologies that improve the customer experience and efficiency of the team.
  • Encourage a culture of innovation within the customer experience team, promoting creative solutions to enhance customer interactions.

Requirements
Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of five (5) years of experience in customer service, customer experience, or a related field.
  • At least two (2) years of management or leadership experience.
  • Demonstrated success developing and implementing customer experience strategies.

Preferred Qualifications
  • Experience in distribution, logistics, supply chain, or related industries.
  • Strong leadership and coaching abilities with a passion for developing teams.
  • Excellent communication and relationship-building skills.
  • Analytical mindset with the ability to translate data into actionable business improvements.
  • Experience using CRM and customer experience management tools.
  • Strong problem-solving, organizational, and project management skills.
  • Customer-centric approach with a passion for delivering outstanding service.

About Nassco Founded in Milwaukee in 1955, Nassco is a third-generation, family-owned company specializing in packaging automation and janitorial solutions. With four Midwest locations, 350,000+ sq. ft. of distribution space, and our own delivery fleet, we serve customers quickly and reliably across the region.
Nassco is an Equal Opportunity and Affirmative Action Employer and does not discriminate based on any protected status under applicable law.

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