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Customer Experience Strategy Manager Jobs (NOW HIRING)

Strategy Manager

Rahway, NJ · On-site

$125K - $150K/yr

A&M Industrial is a family-owned industrial distributor that has been serving customers for nearly ... Experience managing a team preferred * Experience with strategic purchasing, Python and/or SQL ...

Media Strategy Manager We're looking for an experienced strategic media professional to join a Global Media Team, an in-house organization of media experts responsible for media strategy and ...

Win Strategy Manager My Next Career Path Staffing - With over 20 years' experience in Technology ... Develop and maintain Win Plans, Capture Plans, Competitive Assessments, and customer engagement ...

Brand Strategy Manager

Arden Hills, MN · Hybrid

$123K - $185K/yr

Brand Strategy Manager This role is located at our Corporate Office in Arden Hills, MN. We offer a ... Customer Journey/Customer Experience Development: Lead the cross-functional teams to refine and ...

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Customer Experience Strategy Manager information

See salary details

$115.5K

$140.2K

$162K

How much do customer experience strategy manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, and content strategists can earn $150,000 or more annually, especially with extensive experience, leadership responsibilities, and advanced skills in digital platforms, analytics, or advertising. High-level positions often require strong industry knowledge, strategic planning, and sometimes advanced certifications or degrees.

How does a Customer Experience Strategy Manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What does a Customer Experience Strategy Manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What does a customer strategy manager do?

A customer experience strategy manager develops and implements plans to improve customer satisfaction and loyalty by analyzing customer feedback, identifying areas for improvement, and coordinating cross-functional teams. They use data analysis tools and customer insights to shape strategies that enhance the overall customer journey and ensure business goals are met.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategy Manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What jobs pay $2000 a day?

High-paying roles such as senior management, specialized consultants, and certain executive positions can pay $2,000 or more per day, especially in industries like finance, law, or technology. These roles often require extensive experience, advanced skills, and professional certifications, and may involve long hours or high levels of responsibility.
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What states have the most Customer Experience Strategy Manager jobs? States with the most job openings for Customer Experience Strategy Manager jobs include:
What job categories do people searching Customer Experience Strategy Manager jobs look for? The top searched job categories for Customer Experience Strategy Manager jobs are:
Life Sciences Experience Design Strategy Manager

Life Sciences Experience Design Strategy Manager

Deloitte

Philadelphia, PA

Other

Posted 22 days ago


Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services


Job description

Life Sciences Experience Design Strategy Manager

Position Summary

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health.

Recruiting for this role ends on August 31, 2026

Work you'll do

The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions.

As a Manager, you will be responsible for:

  • Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
  • Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
  • Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
  • Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
  • Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
  • Supporting practice growth through proposals, solution shaping, workplans, and team coaching
  • Champion and advocate for the role of design both with clients and while coaching and developing teams

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient-centered solutions, both domestically and globally.

We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact.

Qualifications

Required:

  • 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
  • 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
  • 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
  • 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
  • 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
  • 1+ years of experience using artificial intelligence tools in day-to-day workflow
  • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Experience presenting recommendations and deliverables to executive stakeholders
  • Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions
  • Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery
  • Experience working with product, engineering, and technology teams to translate design strategies into delivery plans
  • Experience supporting proposals, solution shaping, or workplan development
  • Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#CSD_US

Qualifications:

Life Sciences Experience Design Strategy Manager

Position Summary

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health.

Recruiting for this role ends on August 31, 2026

Work you'll do

The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions.

As a Manager, you will be responsible for:

  • Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
  • Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
  • Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
  • Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
  • Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
  • Supporting practice growth through proposals, solution shaping, workplans, and team coaching
  • Champion and advocate for the role of design both with clients and while coaching and developing teams

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient-centered solutions, both domestically and globally.

We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact.

Qualifications

Required:

  • 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
  • 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
  • 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
  • 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
  • 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
  • 1+ years of experience using artificial intelligence tools in day-to-day workflow
  • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Experience presenting recommendations and deliverables to executive stakeholders
  • Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions
  • Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery
  • Experience working with product, engineering, and technology teams to translate design strategies into delivery plans
  • Experience supporting proposals, solution shaping, or workplan development
  • Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#CSD_US

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