Customer Experience Strategy Manager Jobs (NOW HIRING)

Who we are:

Accenture Song is the world's largest tech-powered creative group. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business. From defining product strategy and designing digital and physical experiences, to building the AI-powered tools and design systems that support them, we do it all. With 70 Song Studios and 4,000+ designers and makers across 6 continents, you'll be joining a team working at the frontier of customer experience.

Within Design & Digital Products practice, our team includes specialists in Experience Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences, and Content Design. We work closely with colleagues across Accenture who bring deep expertise in capabilities, industries, accounts, and ecosystem partners. Together, we take on complex challenges with greater depth, speed, and rigor.

You are:

An Experience Strategy Director who is ready to shape how the Design & Digital Products practice designs, delivers, and grows. As a senior member of the Experience Strategy craft, you will lead teams defining end-to-end services and products. You and your teams will connect user needs and business strategy to form experience solutions, mapping the capabilities, technologies and organizational changes required to deliver them.

You are a confident client partner and team leader with deep experience managing senior stakeholder relationships. You set the bar for quality experience strategy, develop the talent that delivers it, and form clear points of view that help our clients navigate shifting customer expectations and industry dynamics.

The work:

In this role you will have accountability across three dimensions:

• Client Delivery:

  • Oversee multiple design programs, providing strategic direction and quality oversight to leads and their teams while maintaining accountability for delivery health in complex client environments to drive measurable outcomes.

  • Build and sustain senior client relationships, stepping in as the decisive voice on high-stakes engagements and establishing the trust that turns one project into a lasting partnership.

  • Create team cultures where practitioners have space to grow and leads can sharpen their leadership judgement and client relationship skills to step up as program owners.

• Business Development:

  • Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand.

  • Develop thought leadership on the topics that matter most to clients, opening doors to new conversations, elevating our team's thinking, and positioning Song as a credible and compelling voice in the industry.

• People & Practice Development:

  • Serve as a leader and mentor to our people, helping them navigate challenges, hone their craft as experience strategists, and reach their career goals.

  • Shape the direction of how the Experience Strategy practice evolves helping to upskill our talent to new ways of working and adapt to meet evolving client expectations.

What you'll need:

• 10+ years of experience in Experience Strategy, Service Design, Product Design, or a related discipline, with a track record across varied industries, users, and business problems

• 5+ years leading digital design or experience strategy engagements end-to-end, including work with executive-level stakeholder complexity and ambiguous or shifting scopes. Strong executive presence and the ability to hold difficult conversations with senior client stakeholders to guide them to outcomes that strengthen the relationship while setting expectations that protect our delivery teams

• 4+ years directly managing or developing designers at a senior level, with demonstrated ability to grow practitioners into program owners and develop future leaders

• 4+ years contributing to business development: shaping proposals, scoping programs, and presenting to clients in a way that builds confidence and closes deals

• 4+ years experience connecting experience decisions to measurable business outcomes, including KPI definition, and executive alignment across complex organizations

Bonus points if:

• You've built or significantly shaped a design practice through hiring decisions, capability investments, ways of working, or team structure

• You have fluency in product strategy, operating model design, or experience-led business strategy, with a track record of expanding into adjacent domains

• Familiarity with industry-standard design tools and a habit of experimenting with new tools as they emerge so you can stay close to the work and empower your teams to explore AI-enabled workflows that push the practice forward

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/31/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $132,500 to $302,400

Cleveland $122,700 to $241,900

Colorado $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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