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Customer Experience Strategy Manager Jobs (NOW HIRING)

... customer experience. Within Design & Digital Products practice, our team includes specialists in ... Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences ...

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... experience. * Strong analytical and financial modeling skills (valuation, accretion/dilution ...

The manager partners closely with strategy, analytics, marketing, digital and store experience, merchandising, supply chain, and operations to help ensure customer interactions are consistent ...

Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ... Demonstrated experience leading cross-functional, multi-stakeholder initiatives. * Strong project ...

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Customer Experience Strategy Manager information

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$115.5K

$140.2K

$162K

How much do customer experience strategy manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, and content strategists can earn $150,000 or more annually, especially with extensive experience, leadership responsibilities, and advanced skills in digital platforms, analytics, or advertising. High-level positions often require strong industry knowledge, strategic planning, and sometimes advanced certifications or degrees.

How does a Customer Experience Strategy Manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What does a Customer Experience Strategy Manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What does a customer strategy manager do?

A customer experience strategy manager develops and implements plans to improve customer satisfaction and loyalty by analyzing customer feedback, identifying areas for improvement, and coordinating cross-functional teams. They use data analysis tools and customer insights to shape strategies that enhance the overall customer journey and ensure business goals are met.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategy Manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What jobs pay $2000 a day?

High-paying roles such as senior management, specialized consultants, and certain executive positions can pay $2,000 or more per day, especially in industries like finance, law, or technology. These roles often require extensive experience, advanced skills, and professional certifications, and may involve long hours or high levels of responsibility.
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What states have the most Customer Experience Strategy Manager jobs? States with the most job openings for Customer Experience Strategy Manager jobs include:
What job categories do people searching Customer Experience Strategy Manager jobs look for? The top searched job categories for Customer Experience Strategy Manager jobs are:
Experience Strategy Senior Manager

Experience Strategy Senior Manager

Accenture

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Accenture Federal Services rating

8.4

Company rating: 8.4 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 428 rated business services


Job description

Who we are:

Accenture Song is the world's largest tech-powered creative group. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business. From defining product strategy and designing digital and physical experiences, to building the AI-powered tools and design systems that support them, we do it all. With 70 Song Studios and 4,000+ designers and makers across 6 continents, you'll be joining a team working at the frontier of customer experience.

Within Design & Digital Products practice, our team includes specialists in Experience Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences, and Content Design. We work closely with colleagues across Accenture who bring deep expertise in capabilities, industries, accounts, and ecosystem partners. Together, we take on complex challenges with greater depth, speed, and rigor.


You are:

An Experience Strategy Director who is ready to shape how the Design & Digital Products practice designs, delivers, and grows. As a senior member of the Experience Strategy craft, you will lead teams defining end-to-end services and products. You and your teams will connect user needs and business strategy to form experience solutions, mapping the capabilities, technologies and organizational changes required to deliver them.

You are a confident client partner and team leader with deep experience managing senior stakeholder relationships. You set the bar for quality experience strategy, develop the talent that delivers it, and form clear points of view that help our clients navigate shifting customer expectations and industry dynamics.

The work:

In this role you will have accountability across three dimensions:

  • Client Delivery:

    • Oversee multiple design programs, providing strategic direction and quality oversight to leads and their teams while maintaining accountability for delivery health in complex client environments to drive measurable outcomes.

    • Build and sustain senior client relationships, stepping in as the decisive voice on high-stakes engagements and establishing the trust that turns one project into a lasting partnership.

    • Create team cultures where practitioners have space to grow and leads can sharpen their leadership judgement and client relationship skills to step up as program owners.

  • Business Development:

    • Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand.

    • Develop thought leadership on the topics that matter most to clients, opening doors to new conversations, elevating our team's thinking, and positioning Song as a credible and compelling voice in the industry.

  • People & Practice Development:

    • Serve as a leader and mentor to our people, helping them navigate challenges, hone their craft as experience strategists, and reach their career goals.

    • Shape the direction of how the Experience Strategy practice evolves helping to upskill our talent to new ways of working and adapt to meet evolving client expectations.

What you'll need:

  • 10+ years of experience in Experience Strategy, Service Design, Product Design, or a related discipline, with a track record across varied industries, users, and business problems

  • 5+ years leading digital design or experience strategy engagements end-to-end, including work with executive-level stakeholder complexity and ambiguous or shifting scopes. Strong executive presence and the ability to hold difficult conversations with senior client stakeholders to guide them to outcomes that strengthen the relationship while setting expectations that protect our delivery teams

  • 4+ years directly managing or developing designers at a senior level, with demonstrated ability to grow practitioners into program owners and develop future leaders

  • 4+ years contributing to business development: shaping proposals, scoping programs, and presenting to clients in a way that builds confidence and closes deals

  • 4+ years experience connecting experience decisions to measurable business outcomes, including KPI definition, and executive alignment across complex organizations

Bonus points if:

  • You've built or significantly shaped a design practice through hiring decisions, capability investments, ways of working, or team structure

  • You have fluency in product strategy, operating model design, or experience-led business strategy, with a track record of expanding into adjacent domains

  • Familiarity with industry-standard design tools and a habit of experimenting with new tools as they emerge so you can stay close to the work and empower your teams to explore AI-enabled workflows that push the practice forward

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/31/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $132,500 to $302,400

Cleveland $122,700 to $241,900

Colorado $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us anemailor speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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