ZipRecruiter

Log In

1

Customer Experience Strategy Manager Jobs (NOW HIRING)

A & M Industrial Inc

Strategy Manager

Rahway, NJ · Hybrid

$125K - $150K/yr

Description A&M Industrial is a family-owned industrial distributor that has been serving customers ... Experience managing a team preferred * Experience with strategic purchasing, Python and/or SQL ...

London Stock Exchange Group

Strategy Manager

Manhattan, NY · On-site

$114K - $190K/yr

... how our customers interact with us, with each other and with markets - capitalising on the ... Experience of conducting market and competitive landscape assessments Ability to develop clear and ...

Avison Young

Strategy Manager

Chicago, IL · On-site

$121K - $135K/yr

The Strategy Manager will support and execute high-impact initiatives aligned with Avison Young ... Experience in professional services or real estate is a plus, but not required. * MBA or other ...

Burlington

Strategy Manager

Burlington, VT

Experience in the Retail sector strongly preferred. * Structured & Logical Thinking - The ability ... Burlington associates make a difference in the lives of customers, colleagues, and the communities ...

HCA Healthcare

Strategy Manager

Nashville, TN · On-site

SRG Strategy Managers are project leaders responsible for translating objectives into applicable ... Experience: * 6+ years * Healthcare via work or education required * Consulting preferred Skills:

HCA Healthcare

Strategy Manager

Murfreesboro, TN · On-site

SRG Strategy Managers are project leaders responsible for translating objectives into applicable ... Experience: * 6+ years * Healthcare via work or education required * Consulting preferred Skills:

HCA Healthcare

Strategy Manager

Lebanon, TN · On-site

SRG Strategy Managers are project leaders responsible for translating objectives into applicable ... Experience: * 6+ years * Healthcare via work or education required * Consulting preferred Skills:

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

$80K - $95K/yr

This is an exciting opportunity to make a lasting impact on our customer experience strategy while ... Manage and optimize customer service tools and systems, exploring automation and AI to enhance ...

Pwc

Client Strategy Manager - Pharma

Nashville, TN · On-site

$73K - $244K/yr

... a Client Strategy Manager - Pharma, you will play a pivotal role in driving revenue growth ... in customer experience design - Developing skills in sales account planning and upselling ...

next page

Showing results 1-20

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager Jobs

Customer Experience Strategy Manager information

See salary details

$115.5K

$140.2K

$162K

How much do customer experience strategy manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer experience strategy manager in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

How does a Customer Experience Strategy Manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What does a Customer Experience Strategy Manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Experience Strategy Manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.
More about Customer Experience Strategy Manager jobs
What cities are hiring for Customer Experience Strategy Manager jobs? Cities with the most Customer Experience Strategy Manager job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
What states have the most Customer Experience Strategy Manager jobs? States with the most job openings for Customer Experience Strategy Manager jobs include:
What job categories do people searching Customer Experience Strategy Manager jobs look for? The top searched job categories for Customer Experience Strategy Manager jobs are:
Customer Experience Strategy Manager jobs near you
Infographic showing various Customer Experience Strategy Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Strategy Consultant - Development7313

Strategy Consultant - Development7313

Allied Universal

Seattle, WA • On-site

$155K - $170K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,514 frontline employees who took The Breakroom Quiz

69th of 108 rated security

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Allied Universal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$155,000.00/yr - $170,000.00/yr

About GEI Consultants:
GEI Consultants, Inc. is a leading consulting engineering and environmental firm delivering integrated services in water resources, environmental engineering, infrastructure, and sustainability. With over 2,000 professionals across the United States, GEI is committed to solving complex challenges for public and private sector clients with innovative and actionable strategies.
Position Overview:
GEI Consultants is seeking a strategic thinker and experienced professional to join our team as a Strategy Consultant. In this dynamic role, you will work closely with executive leadership, technical experts, and cross-functional teams to develop and implement strategic initiatives that align with GEI’s long-term vision and operational goals.
Key Responsibilities:
Lead and support the development of corporate strategy, market analysis, and competitive positioning.
Facilitate strategic planning sessions and workshops with senior leadership.
Identify new business opportunities and support M&A evaluation, including due diligence.
Develop dashboards, metrics, and reporting tools to monitor strategic initiatives.
Conduct financial modeling, performance analysis, and forecasting to support decision-making.
Collaborate with marketing, operations, and business development teams on cross-functional initiatives.
Stay informed on industry trends, emerging markets, and innovation strategies.
Qualifications:
5+ years of experience in strategy consulting, corporate strategy, or management consulting.
Strong analytical and problem-solving skills with proficiency in data interpretation and financial modeling.
Excellent written and verbal communication skills, including executive presentation capabilities.
Ability to manage multiple projects and work collaboratively in a hybrid team environment.
Experience in engineering, infrastructure, environmental services, or similar industries is a plus.
Work Schedule & Flexibility:
This position is open to both full-time and part-time applicants.
Hybrid work options available, with flexibility to work remotely and attend in-person meetings or events as needed.
Applicants must be legally authorized to work in the United States.
Compensation and Benefits:
Annual Salary: $155,000 - $170,000 (based on experience and qualifications)
Benefits Include:
401(k) retirement plan with company match
Health insurance (medical)
Dental and vision insurance
Life insurance coverage
Paid time off and flexible work arrangements
Professional development opportunities
Application Process:
Due to a high volume of interest in this position, only applicants located within the United States will be considered. We encourage interested candidates to submit their applications as soon as possible for priority review.
Apply today and be a part of shaping GEI’s future strategy.
GEI Consultants is an Equal Opportunity Employer.

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales
  • IndustriesHospitality, Food and Beverage Services, and Retail

Referrals increase your chances of interviewing at Allied Universal by 2x

Get notified about new Strategy Consultant jobs in Seattle, WA.

Seattle, WA $120,000.00-$190,000.00 2 weeks ago

Seattle, WA $88,000.00-$180,400.00 3 weeks ago

Senior Consultant - Digital Strategy & Transformation

Seattle, WA $115,000.00-$134,327.00 1 month ago

Bellevue, WA $113,100.00-$204,000.00 21 hours ago

Bellevue, WA $130,400.00-$235,300.00 21 hours ago

Seattle, WA $99,700.00-$133,900.00 5 days ago

Seattle, WA $178,000.00-$313,000.00 4 days ago

Bellevue, WA $81,800.00-$147,500.00 1 week ago

Bellevue, WA $83,000.00-$121,000.00 2 weeks ago

Redmond, WA $106,400.00-$222,600.00 5 days ago

Bellevue, WA $109,600.00-$197,800.00 1 month ago

Senior Consultant, Practice Management & Teams

Seattle, WA $85,000.00-$165,000.00 1 week ago

Bellevue, WA $88,500.00-$159,700.00 1 day ago

Sr. Manager, Business Development & Program Strategy

Renton, WA $116,300.00-$174,400.00 2 weeks ago

Sr. Business Strategy Manager – Retail Innovation & Steering

Bothell, WA $125,000.00-$165,000.00 1 day ago

TikTok Shop - Merchandising Strategy Manager, User Growth Operations

Seattle, WA $125,400.00-$235,980.00 1 week ago

TikTok Shop - Merchandising Strategy Manager, User Growth Operations

Seattle, WA $104,711.00-$192,533.00 1 week ago

Customer Success Manager - BX (Brand Experience / Strategy and Research)

Seattle, WA $108,000.00-$117,000.00 6 days ago

Bellevue, WA $125,257.00-$235,464.00 3 weeks ago

Senior Manager, Marketplace, Chief of Staff Strategy & OperationsSenior Corporate Strategy Manager - Strategic PricingFranchise Business Consultant, FASTSIGNS

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Allied Universal logo

About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

View All Allied Universal Jobs

Apply