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Customer Experience Strategy Manager Jobs in Alabama

Alutiiq, LLC

Business Strategy Manager

AL · On-site +1

$180K - $220K/yr

Works to develop new markets by attracting new customers to an existing value proposition ... The ideal candidate will bring experience in leveraging client relationships, market knowledge, and ...

Rheem

Manager, Customer Experience

Scottsboro, AL · On-site

The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Strategic Thinker - map out a plan of where we want to take Customer Service to be "best in class ...

Five Below

Customer Experience Manager

Fultondale, AL · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Fultondale, AL

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Rheem

Manager, Customer Experience

Scottsboro, AL

The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Strategic Thinker - map out a plan of where we want to take Customer Service to be "best in class ...

Five Below

Customer Experience Manager

Opelika, AL · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Montgomery, AL · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Montgomery, AL · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Pwc

Data Strategy-Manager

Birmingham, AL · On-site

$99K - $232K/yr

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ... or customer information, handling proprietary assets, or collaborating closely with team members.

Tesla

Customer Experience Specialist

Wetumpka, AL · On-site

$15.75 - $20/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

yates-strategies

Customer Experience Coordinator

Montgomery, AL · On-site +1

$17.75 - $23.25/hr

No prior experience is needed. What truly matters is enthusiasm, curiosity, and a willingness to grow. Key Responsibilities Provide friendly, supportive customer assistance through phone, email, and ...

TJX Companies

Customer Experience Supervisor

Bessemer, AL · On-site

$13 - $13.50/hr

Creates a positive internal and external customer experience * Promotes a culture of honesty and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Pell City, AL · On-site

$13.75 - $14.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Pell City, AL · On-site

$13.75 - $14.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Alabama

Customer Experience Strategy Manager information

See Alabama salary details

$20.3K

$68.9K

$105.2K

How much do customer experience strategy manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer experience strategy manager in Alabama is $68,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Strategy jobs in Alabama?

The most popular types of Customer Experience Strategy jobs in Alabama are:

What are popular job titles related to Customer Experience Strategy Manager jobs in Alabama?

For Customer Experience Strategy Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Alabama look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Experience Strategy Manager jobs?

Cities in Alabama with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Business Strategy Manager

AL • On-site, Remote

Alutiiq, LLC
Guided Missile and Space Vehicle Manufacturing • 1 - 5K employees
Learn more about Alutiiq, LLCexternal

$180K - $220K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Taxable Entity
ALUTIIQ LLC
Job Title
Business Strategy Manager
Location
AL Remote - Remote, AL 35806 US (Primary)
Category
Marketing Sales and Service
Job Type
Full-time
Typical Pay/Range
$180,000 to $220,000 Yearly
Education
Bachelor's Degree
Travel
Up to 25%
Security Clearance Required
None
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Business Strategy Manager
Typical Pay/Range
$180,000 to $220,000
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
The BOSS Business Strategy Manager (BSM) reports to one of Alutiiq, LLC's Growth and Strategy Executive (G&SE) and is responsible for developing and implementing corporate business strategies within the Base Operations and Support Service and Facilities Operations and Maintenance industries. Additionally, the BSM is expected to translate those business strategies into aggressive and focused opportunity pipelines for specific Alutiiq Subsidiaries and then work directly with the Subsidiary Presidents, their teams, and the Consultants from Alutiiq Professional Consulting, LLC, to profitably capture the target work.
The BSM will be tasked to support the G&SE with some or all of the following activities:
  • Strengthen the Company through Operational and Financial Stabilization
    • Increases brand recognition and core capability awareness of Alutiiq with clients in specific geographic markets that support the corporate business strategies.
    • Establishes consistent operations with a stable market size and position through the establishment and continuation of stable business objectives or strategies.
    • Focuses on internal and external factors affecting Alutiiq or its subsidiaries in their current operating and market environment.
    • Ensures that the Company's competitive position remains stable while also positioning it for targeted and measured growth potential.
    • Assists the G&SE, as needed, to increase operational efficiency at the corporate and subsidiary levels.
    • Leads opportunity identification, development, qualification, and capture.
      • Provides well-documented opportunity-specific capture plans to the proposal development team that includes all elements of the win strategy.
      • Inputs include, but are not limited to, quantitative and qualitative intelligence used to develop a compelling and competitive proposal.
    • Identifies and secures required key personnel and subject matter experts to serve as proposal writers, contributors, and/or color team reviewers as needed.
    • Coordinates schedules with Proposal Managers, Cost Proposal Managers, Knowledge Managers, and Estimators to meet milestones and submission deadlines.
  • Expand the Company through Opportunity Exploration
    • Leads efforts to expand the Company's presence in existing markets by developing new value propositions.
    • Works to develop new markets by attracting new customers to an existing value proposition.
    • Implements the G&SE's vision to diversify into new markets or expand into new markets through industry partnerships.
    • Drives internal efforts to increase market share, revenue, and profitability.

The ideal candidate will bring experience in leveraging client relationships, market knowledge, and government acquisition best practices to position the firm for long-term initiatives that improve overall financial performance.
The BSM will be called upon daily to apply critical thinking skills for solution design and problem-solving along with effective oral and written communication skills as they coordinate and collaborate with opportunity Corporate and Subsidiary Teams.
Primary/Major Duties and Responsibilities (Essential Functions):
  • Corporate Strategy Implementation: Working with the G&SE and Subsidiary Presidents:
    • Designs and implements data analytics processes, tools, and systems to ensure data accuracy and efficiency.
    • Collects and analyzes large amounts of data, such as market trends, consumer behavior, and competitor activities, to support decision-making and inform business strategies.
    • Uses data and analytics to impact business strategies and adjust as necessary.
    • Maintains CRM data in Salesforce and leads coordination and communication of capture activities in compliance with existing business processes.
    • Develops and implements business strategies to improve company performance and drive growth.
    • Attainment of designated goals or objectives through collaboration with senior leaders across the organization to align business and operational strategies with the overall company strategy.
    • Works closely with staff across departments to execute strategic growth strategies to strengthen the competitive posture of the Company.
    • Provides thought leadership on market trends and new business models and developing insights to inform the organization's strategy.
  • Subsidiary Pipeline Management: Following the Subsidiary President's Strategic Business plan:
    • Analyzes and researches customer information, product/service preferences, market size, penetration, marketing practices and trends.
    • Develops subsidiary specific plans for making regular contact with prospective client targets and cultivates strong relationships with new clients, while maintaining existing client relationships.
    • Leads and facilitates the development, delivery, and presentation of formal communications to include sources sought responses, rough orders of magnitude, and white papers to effectively express the company's capabilities, strengths, and value.
    • Develops, qualifies, and provides information for pursuit or no pursuit decisions for a growing pipeline of opportunities within a specific scope of service and customer base to win work.
  • Opportunity Capture Management: In direct support of, and employing the guidance of, the Subsidiary President:
    • Leads capture activities which include discovering client requirements and buying patterns, developing complex technical solution options, and building cost-competitive solutions focused on the clients' perception of value for business opportunities.
    • Assists the Subsidiary Management Team in competing in both incumbent and non-incumbent work streams.
    • Works to understand every aspect of a business opportunity including the scope of the project, type and number of resources required for the opportunity, the impact on schedules, competitive pricing, and budget concerns.
    • Performs administrative, analytical and research activities in support of proposal development and assists with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
    • Brings subject matter expertise to assigned proposal managers, participates in gate reviews and identification of key personnel requirements within the proposal.
    • Performs duties as the Secretariat for the Corporate foreign business pursuit due diligence process.

Secondary Duties and Responsibilities:
And all other duties as assigned
REQUIRED QUALIFICATIONS AND EXPERIENCE:
REQUIRED QUALIFICATIONS AND EXPERIENCE:
  • BA or BS degree and 5+ years of experience with multi-discipline solution design for complex Federal facility engineering, security, logistics, and administrative Projects.
  • 3+ years of business development experience in the direct management of complex solutions, and capture management in the Federal contracting market with a focus on Federal base operating support, logistics, facility security, logistics, or administration.
  • 3+ years of operational Program Management experience preferred in Federal government-related facility engineering, base operating services, logistics, or administration.
  • Experience leading the business development life cycle for Prime bids and capture efforts ($30M+) with a proven and favorable win rate preferred.
  • Experience working in a corporate/business focused environment.
  • Experience leading matrixed teams in a disciplined best practice framework based on Shipley Associates methodology.
  • Initiative, strong communication skills, intellectual curiosity, and an ability to turn information and data into meaningful knowledge and competitive intelligence.
  • Ability to manage multiple projects concurrently and meet deadlines.
  • Creative thinking and idea generation to improve our business performance through innovation, metric-based results, and responsiveness to evolving competitive dynamics.
  • Strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
  • Analytical and detail-oriented while able to comprehend and execute consistent with the company's strategic objectives.
  • Must be process-driven with superior organizational and time-management skills.
  • Ability to work both independently and within highly motivated teams.

Active adjudicated background check required
Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.
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About Alutiiq

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Anchorage, AK, US

Year founded

1999

Social media

Twitter

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