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Senior Customer Support Analyst Jobs in Alabama (NOW HIRING)

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Quadient

L1 Support Analyst

Mobile, AL · On-site

The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly assessed, prioritized, and assigned to the appropriate Support team, with an overall goal of ...

New

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ... Strong communication, customer service, and collaboration skills are essential, along with a proven ...

rxbenefits

Production Support Analyst

Birmingham, AL · On-site

The Production Support Analyst is responsible for supporting users of RxBenefits software ... years customer/user-facing experience * Strong skill in configuring and supporting software ...

Fusion HCR

Tech Support Analyst

Birmingham, AL

On behalf of our client-- Fusion HCR is seeking a Tech Support Analyst for a preferred company ... Customer-focused approach with strong interpersonal skills. * Working knowledge of Windows ...

Socket.dev

IT Support Analyst

Mobile, AL · On-site

$62 - $78/hr

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ... Strong communication, customer service, and collaboration skills are essential, along with a proven ...

New

Harriscomputer

$22.83/hr

Job Title: IT Associate Desktop support analyst Location: On Site - Mobile, AL Duration: Full-Time ... to senior IT staff. A key component of this position is delivering exceptional customer service.

Harris

$22.83/hr

Job Title: IT Associate Desktop support analyst Location: On Site - Mobile, AL Duration: Full-Time ... to senior IT staff. A key component of this position is delivering exceptional customer service.

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All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Alabama

Senior Customer Support Analyst information

See Alabama salary details

$23.1K

$75.8K

$125.5K

How much do senior customer support analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer support analyst in Alabama is $75,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Alabama?

For Senior Customer Support Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Alabama look for?

The top searched job categories for Senior Customer Support Analyst jobs in Alabama are:

What cities in Alabama are hiring for Senior Customer Support Analyst jobs?

Cities in Alabama with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $75,765 per year, or $36.4 per hour.

Support Analyst

Harris

On-site

$60K - $70K/yr

Full-time

Re-posted 5 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 247 rated software companies

Job description

Job Description Summary

The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base, supporting user forums and customer training efforts. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support.

Job Description

As a Support Analyst, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.

  • Work directly or indirectly with customers to provide services and help resolve user issues. Includes delivering product training virtually and onsite.
  • Investigate, manage, track, and close client support issues, including those related to database functionality and application behavior
  • Assess a variety of software scenarios, reviewing software configuration, setup and existing documentation to identify the correct resolution or escalate according to departmental guidelines
  • Report detailed information within the client tracking system and document processes and routines by following the defined guidelines and team goals and objectives
  • Work closely with other team members, exchanging knowledge through training sessions and meetings, and producing documentation
  • Create and conduct training for customers on functionality and best practices for products, including at user conferences
  • Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
  • Review technical support related processes and documentation for continuous improvement

What we are looking for:

  • 3+ years of experience in a Technical Customer Support role
  • BS/BA degree in related business or technical field, or equivalent industry experience
  • Exceptional customer service and a professional, friendly attitude
  • Strong verbal and written communication skills, with a commitment to professionalism toward both clients and co-workers
  • Excellent problem solving skills: Identification, solution, and execution
  • Team player who is willing to share their knowledge and learn with the team
  • Ability to review, prioritize, and respond to multiple client issues in a fast paced organization
  • Proactive mindset with the ability to anticipate issues and initiate change
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
  • Teachable: Open and able to learn new processes, technologies, and products.

What would make you stand out:

  • Exposure to local government property taxation software and or practices
  • Previous experience with property assessment software or knowledge of the property assessment lifecycle.
  • Experience with relational databases and reading / writing T-SQL
  • Experience with the following: Microsoft applications and report query solutions

Salary range: $60,000 - $70,000 USD per year.

What Harris Computer employees say

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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