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Customer Service Manager Jobs in Alabama (NOW HIRING)

Long's Human Resource Services

Be Seen First

Customer Service Manager

Theodore, AL · On-site

Customer Service Manager Theodore, AL Full-Time | Direct Hire Long's Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the ...

Million Air

Customer Service Manager

Birmingham, AL

Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager ...

Million Air

Customer Service Manager

Birmingham, AL · On-site

$70K/yr

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent ...

ITW Hobart Service

Service Manager

AL · On-site

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

DXP

Service Manager

Birmingham, AL

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...

DXP

Service Manager

Birmingham, AL

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...

DXP Enterprises, Inc.

Service Manager

Birmingham, AL · On-site

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...

Serra Kia Trussville

Service Manager

Birmingham, AL

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

New

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

New

Serra Kia Trussville

Service Manager

Birmingham, AL

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

New

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

New

Serra Kia Trussville

Service Manager

Birmingham, AL

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

New

Serra Kia Trussville

Service Manager

Birmingham, AL

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...

New

Middleburg Communities

Service Manager

Huntsville, AL · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure excellent customer service and follow-up, answering pages promptly, courteously, and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Alabama

Customer Service Manager information

See Alabama salary details

$22.2K

$52.6K

$91.5K

How much do customer service manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer service manager in Alabama is $52,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Alabama? The most popular types of Customer Service jobs in Alabama are:
What are popular job titles related to Customer Service Manager jobs in Alabama? For Customer Service Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Alabama look for? The top searched job categories for Customer Service Manager jobs in Alabama are:
What cities in Alabama are hiring for Customer Service Manager jobs? Cities in Alabama with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Alabama as of July 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Temporary. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $52,569 per year, or $25.3 per hour.

Customer Service Manager

Long's Human Resource Services

Theodore, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

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Job description

Customer Service Manager

Theodore, AL

Full-Time | Direct Hire


Long’s Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the Theodore, Alabama area. This is a leadership role responsible for overseeing customer service functions, maintaining customer relationships, supporting order accuracy, and ensuring strong communication between customers and internal teams.


This position is ideal for someone with a strong account management background, excellent communication skills, and proven experience leading customer service operations in a professional business environment.


Responsibilities

  • Manage daily customer service functions and department workflow
  • Serve as the primary point of contact for customer-related issues
  • Maintain regular communication with customers and support customer calls
  • Verify customer orders for accuracy and on-time delivery
  • Review shipping documents for accuracy prior to shipment
  • Maintain customer portals and website communication records
  • Update and maintain customer work instructions, shipping matrices, pricing files, EDI master data, and part number documentation
  • Maintain departmental documentation and customer files
  • Manage office supply inventory
  • Provide backup support for customer service staff as needed
  • Answer incoming calls and direct them to the appropriate personnel
  • Support visitor sign-in procedures and related office policies


Qualifications

  • College degree preferred, or equivalent experience
  • Minimum of 5 years of experience in account management, customer service, or customer satisfaction
  • Prior supervisory experience in a customer service environment required
  • Excellent verbal and written communication skills
  • Strong organizational skills with the ability to prioritize, delegate, and manage departmental responsibilities
  • Professional, detail-oriented, and comfortable serving as a primary customer contact
  • Ability to sit for extended periods and occasionally lift up to 25 pounds

Company Description

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.