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Customer Service Manager Jobs in Alabama (NOW HIRING)

Salary: $28 -$32 per hour Service Manager Opportunity | The Brookwood At The Brookwood, we're more ... Customer Service * Promote positive relationships with residents, vendors, co-workers, and company ...

This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...

This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...

Service Manager

Demopolis, AL · On-site

$61K - $73K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Service Manager

Birmingham, AL · On-site

$72K - $91K/yr

Description The position of Service Manager is to support all Service Technicians and Service ... Communicate with customers as required for problems/solution resolution. Continuously monitor dept ...

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

The Service Manager will be responsible for ensuring the effective leadership and operational ... Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to ...

Service Manager

Demopolis, AL · On-site

$61K - $73K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Showing results 21-40

Customer Service Manager information

See Alabama salary details

$22.2K

$52.6K

$91.5K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Alabama is $52,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the most commonly searched types of Customer Service jobs in Alabama? The most popular types of Customer Service jobs in Alabama are:
What are popular job titles related to Customer Service Manager jobs in Alabama? For Customer Service Manager jobs in Alabama, the most frequently searched job titles are:
What cities in Alabama are hiring for Customer Service Manager jobs? Cities in Alabama with the most Customer Service Manager job openings:
Infographic showing various Customer Service Manager job openings in Alabama as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Temporary. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $52,569 per year, or $25.3 per hour.

Customer Service & Quotations Manager

Arcosa LWB, LLC

Anniston, AL

Full-time

Re-posted 24 days ago


Job description

What You'll Do:
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.


What You'll Need:
• Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3–5+ years of experience in customer service, with at least 1–2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.

How You’ll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.