What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
Maintenance Supervisor
Homewood, AL · On-site
$28 - $32/hr
Vendor & Project Management * Obtain bids and negotiate pricing with vendors and contractors as ... Customer Service * Promote positive relationships with residents, vendors, co-workers, and company ...
Quick apply
Maintenance Supervisor
Homewood, AL · On-site
$28 - $32/hr
Vendor & Project Management * Obtain bids and negotiate pricing with vendors and contractors as ... Customer Service * Promote positive relationships with residents, vendors, co-workers, and company ...
Customer Service Representative (CSR)
Prattville, AL · On-site
$13.50 - $18.50/hr
Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...
Customer Service Representative (CSR)
Prattville, AL · On-site
$13.50 - $18.50/hr
Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...
Service Manager
Birmingham, AL · On-site
Salary: $28 -$32 per hour Service Manager Opportunity | The Brookwood At The Brookwood, we're more ... Customer Service * Promote positive relationships with residents, vendors, co-workers, and company ...
Quick apply
Service Manager
Birmingham, AL · On-site
Salary: $28 -$32 per hour Service Manager Opportunity | The Brookwood At The Brookwood, we're more ... Customer Service * Promote positive relationships with residents, vendors, co-workers, and company ...
Customer Service Manager - State Farm Agent Team Member
Mountain Brook, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Customer Service Manager - State Farm Agent Team Member
Mountain Brook, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Customer Service Manager - State Farm Agent Team Member
Birmingham, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Birmingham, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Customer Service Manager - State Farm Agent Team Member
Madison, AL · On-site
$35K - $50K/yr
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. * We help customers with their insurance and financial services needs, including ...
Customer Service Manager - State Farm Agent Team Member
Madison, AL · On-site
$35K - $50K/yr
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. * We help customers with their insurance and financial services needs, including ...
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Quick apply
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Service Manager
Birmingham, AL · On-site
Youll work closely with the Branch Manager to ensure quality service, technician development, and customer satisfaction . This role includes running a route 34 days per week . Minimum Qualifications
Service Manager
Birmingham, AL · On-site
Youll work closely with the Branch Manager to ensure quality service, technician development, and customer satisfaction . This role includes running a route 34 days per week . Minimum Qualifications
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Quick apply
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
... is looking for a motivated, customer focused, detail oriented LEADER. This person will be ... Duties: - Oversee the daily operations of the service department - Manage a team of service ...
Quick apply
... is looking for a motivated, customer focused, detail oriented LEADER. This person will be ... Duties: - Oversee the daily operations of the service department - Manage a team of service ...
Service Manager
Demopolis, AL · On-site
$61K - $73K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Demopolis, AL · On-site
$61K - $73K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
... customers in a timely manner. • Communicate with customers as required for problems/solution ... service staff and management. • Schedule field visits with techs to provide coaching and ...
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
... customers in a timely manner. • Communicate with customers as required for problems/solution ... service staff and management. • Schedule field visits with techs to provide coaching and ...
Service Manager
Jasper, AL · On-site
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Service Manager
Jasper, AL · On-site
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
Description The position of Service Manager is to support all Service Technicians and Service ... Communicate with customers as required for problems/solution resolution. Continuously monitor dept ...
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
Description The position of Service Manager is to support all Service Technicians and Service ... Communicate with customers as required for problems/solution resolution. Continuously monitor dept ...
Service Manager
Jasper, AL · On-site
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Service Manager
Jasper, AL · On-site
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Lead Customer Service Rep
Montgomery, AL · On-site
Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...
Lead Customer Service Rep
Montgomery, AL · On-site
Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...
Service Manager
Huntsville, AL · On-site
The Service Manager will be responsible for ensuring the effective leadership and operational ... Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to ...
Service Manager
Huntsville, AL · On-site
The Service Manager will be responsible for ensuring the effective leadership and operational ... Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to ...
Service Manager
Demopolis, AL · On-site
$61K - $73K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...
Service Manager
Demopolis, AL · On-site
$61K - $73K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...
Customer Service Manager information
See Alabama salary details
$22.2K - $28.5K
5% of jobs
$28.5K - $34.8K
14% of jobs
$37.2K is the 25th percentile. Wages below this are outliers.
$34.8K - $41.1K
16% of jobs
The median wage is $46.8K / yr.
$41.1K - $47.4K
17% of jobs
$47.4K - $53.7K
12% of jobs
$53.7K - $60K
9% of jobs
$61.4K is the 75th percentile. Wages above this are outliers.
$60K - $66.3K
11% of jobs
$66.3K - $72.6K
6% of jobs
$72.6K - $78.9K
5% of jobs
$78.9K - $85.2K
2% of jobs
$85.2K - $91.5K
3% of jobs
$22.2K
$52.6K
$91.5K
How much do customer service manager jobs pay per year?
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
What are the duties of a customer service manager?
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

Full-time
Re-posted 24 days ago
Job description
What You'll Do:
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.
What You'll Need:
• Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3–5+ years of experience in customer service, with at least 1–2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
How You’ll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.