What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
Service Manager
Huntsville, AL · On-site
$100K/yr
... serving customers with ENTHUSIASM , and HAVING FUN IN THE PROCESS! At Aire Serv, we value and ... Service Manager is responsible for leading and supporting service technicians while ensuring ...
Service Manager
Huntsville, AL · On-site
$100K/yr
... serving customers with ENTHUSIASM , and HAVING FUN IN THE PROCESS! At Aire Serv, we value and ... Service Manager is responsible for leading and supporting service technicians while ensuring ...
Service Manager
Huntsville, AL · On-site
... delivering exceptional customer service while driving service department efficiency and ... Establish and manage a priority system for scheduling service work to ensure timely and efficient ...
Service Manager
Huntsville, AL · On-site
... delivering exceptional customer service while driving service department efficiency and ... Establish and manage a priority system for scheduling service work to ensure timely and efficient ...
Service Manager
Huntsville, AL · On-site
$100K/yr
... serving customers with ENTHUSIASM , and HAVING FUN IN THE PROCESS! At Aire Serv, we value and ... Service Manager is responsible for leading and supporting service technicians while ensuring ...
Service Manager
Huntsville, AL · On-site
$100K/yr
... serving customers with ENTHUSIASM , and HAVING FUN IN THE PROCESS! At Aire Serv, we value and ... Service Manager is responsible for leading and supporting service technicians while ensuring ...
Service Manager
Oxford, AL · On-site
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
Service Manager
Oxford, AL · On-site
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
Customer Service Representative (CSR)
Prattville, AL · On-site
$13.50 - $18.50/hr
Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...
Customer Service Representative (CSR)
Prattville, AL · On-site
$13.50 - $18.50/hr
Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Customer Service Manager - State Farm Agent Team Member
Mountain Brook, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Customer Service Manager - State Farm Agent Team Member
Mountain Brook, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Quick apply
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Service Manager
Clanton, AL · On-site
... is looking for a motivated, customer focused, detail oriented LEADER. This person will be ... Duties: - Oversee the daily operations of the service department - Manage a team of service ...
Quick apply
Service Manager
Clanton, AL · On-site
... is looking for a motivated, customer focused, detail oriented LEADER. This person will be ... Duties: - Oversee the daily operations of the service department - Manage a team of service ...
Customer Service Manager - State Farm Agent Team Member
Madison, AL · On-site
$35K - $50K/yr
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. * We help customers with their insurance and financial services needs, including ...
Customer Service Manager - State Farm Agent Team Member
Madison, AL · On-site
$35K - $50K/yr
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. * We help customers with their insurance and financial services needs, including ...
Requisition Number: 233164 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Requisition Number: 233164 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Demopolis, AL · On-site
$61K - $73K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Demopolis, AL · On-site
$61K - $73K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Jasper, AL · On-site
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Service Manager
Jasper, AL · On-site
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Summary Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Monitors and controls the performance of the department using ...
Service Manager
Tuscaloosa, AL · On-site
Requisition Number: 233164 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Tuscaloosa, AL · On-site
Requisition Number: 233164 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Centre, AL · On-site
$21.63 - $32.45/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Centre, AL · On-site
$21.63 - $32.45/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Customer Service Manager information
See Alabama salary details
$22.2K - $28.5K
5% of jobs
$28.5K - $34.8K
14% of jobs
$37.2K is the 25th percentile. Wages below this are outliers.
$34.8K - $41.1K
16% of jobs
The median wage is $46.8K / yr.
$41.1K - $47.4K
17% of jobs
$47.4K - $53.7K
12% of jobs
$53.7K - $60K
9% of jobs
$61.4K is the 75th percentile. Wages above this are outliers.
$60K - $66.3K
11% of jobs
$66.3K - $72.6K
6% of jobs
$72.6K - $78.9K
5% of jobs
$78.9K - $85.2K
2% of jobs
$85.2K - $91.5K
3% of jobs
$22.2K
$52.6K
$91.5K
How much do customer service manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for customer service manager in Alabama is $52,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,400.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Alabama?
The most popular types of Customer Service jobs in Alabama are:
What are popular job titles related to Customer Service Manager jobs in Alabama?
For Customer Service Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Alabama look for?
The top searched job categories for Customer Service Manager jobs in Alabama are:
What cities in Alabama are hiring for Customer Service Manager jobs?
Cities in Alabama with the most Customer Service Manager job openings:
Full-time
Re-posted 15 days ago
Job description
What You'll Do:
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.
What You'll Need:
• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3-5+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
How You'll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.
What You'll Need:
• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3-5+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
How You'll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Arcosa Lightweight
Sourced by ZipRecruiter
Arcosa Lightweight, located in Dallas, TX, US, is a leading company in the construction materials industry. Its specialization lies in the production of rotary kiln expanded shale and clay lightweight aggregates used for concrete construction and infrastructure development. The company is a division of Arcosa Inc., a provider of infrastructure-related products and solutions with leading positions in construction, energy, and transportation markets. Arcosa Lightweight was formed from the legacy Trinity Construction Materials business, split-off in November 2018, to forge a new era of growth and customer focus.
Industry
Construction materials wholesalers
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
2018