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Customer Service Manager Jobs in Foley, AL (NOW HIRING)

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Foley, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Foley, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

ARLINGTON HOLDING COMPANY

SERVICE MANAGER

Foley, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Arlington Properties, Inc.

SERVICE MANAGER

Foley, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Arlington Properties, Inc.

SERVICE MANAGER

Foley, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Public Storage

Customer Service - Self Storage Manager

Daphne, AL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Property Managers have the opportunity to earn performance-based bonuses! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...

Public Storage

Customer Service - Self Storage Manager

Loxley, AL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Property Managers have the opportunity to earn performance-based bonuses! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Foley, AL

Customer Service Manager information

See Foley, AL salary details

$21K

$49.6K

$86.4K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Foley, AL is $49,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $59,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Foley, AL?

The most popular types of Customer Service jobs in Foley, AL are:

What are popular job titles related to Customer Service Manager jobs in Foley, AL?

For Customer Service Manager jobs in Foley, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Foley, AL look for?

The top searched job categories for Customer Service Manager jobs in Foley, AL are:

What cities near Foley, AL are hiring for Customer Service Manager jobs?

Cities near Foley, AL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Foley, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,635 per year, or $23.9 per hour.

Customer Service Representative (CSR)

Gallo Mechanical

Pensacola, FL • On-site

$15.25 - $20.50/hr

Other

Re-posted 14 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) is responsible for supporting the daily operations of the service department by coordinating service calls, dispatching technicians, and serving as a primary point of contact between customers, technicians, and internal teams.

This role plays a critical part in ensuring timely service delivery, accurate documentation, and a high level of customer satisfaction. The CSR works closely with service technicians, service management, and billing to support efficient workflow, resolve issues, and maintain accurate service and purchasing records.

Responsibilities:

  • Answer all service-related phone calls and emails in a timely and professional manner:
    • Support customer relationship management efforts
    • Address and resolve customer inquiries, complaints, and service issues.
    • Communicate proactively with customers and service technicians regarding scheduling changes, delays, or job-related concerns.
  • Coordinate, schedule, and dispatch service calls to ensure optimal technician utilization and customer satisfaction.
  • Act as the primary communication liaison between customers and service technicians to facilitate accurate information flow and issue resolution.
  • Prepare and distribute daily service technician schedules by 4:30 p.m. for the following business day.
  • Provide administrative and operational support to service technicians, including:
    • Creation and review of purchase orders.
    • Assignment and management of work orders.
  • Review and correct technician time entries as needed to ensure accuracy.
    • Escalate unresolved or missing time entries from the prior day to the Service Manager.
  • Monitor service work orders, particularly quoted jobs, to ensure timely completion and adherence to customer commitments.
  • Schedule and book all approved quoted service jobs.
    • Complete required documentation and perform accurate data entry within company systems.
  • Maintain accurate records and files related to customer requests, service work performed, charges, dispatch activity, and related documentation.
  • Collaborate with the Billing Analyst to manage open purchase orders.
    • Review the division's open purchase order report on a monthly basis and follow up on purchase orders requiring receipt or closure.

Ideal Qualifications & Experience:

  • High school diploma or equivalent required; associate degree or relevant coursework preferred.
  • 2+ years of experience in a customer service, dispatch, administrative, or service coordination role, preferably within a construction, mechanical, HVAC, or field service environment.
  • Experience coordinating schedules and supporting field technicians in a fast-paced environment.
  • Strong customer service skills with the ability to professionally handle customer concerns and resolve issues.
  • Proficiency in Microsoft Office (Outlook, Excel, Word) and experience working within service management, dispatch, or ERP systems.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
  • High attention to detail and accuracy, particularly with data entry, time corrections, and purchase order management.
  • Effective verbal and written communication skills, with the ability to work collaboratively across departments.
  • Ability to work independently while maintaining accountability and follow-through.
  • Familiarity with purchase orders, work orders, billing coordination, and service documentation preferred.

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