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Customer Service Manager Jobs in Foley, AL (NOW HIRING)

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Foley, AL · On-site

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Foley, AL

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

ARLINGTON HOLDING COMPANY

SERVICE MANAGER

Foley, AL · On-site

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Foley, AL

Customer Service Manager information

See Foley, AL salary details

$21K

$49.6K

$86.4K

How much do customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer service manager in Foley, AL is $49,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $59,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Foley, AL? The most popular types of Customer Service jobs in Foley, AL are:
What are popular job titles related to Customer Service Manager jobs in Foley, AL? For Customer Service Manager jobs in Foley, AL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Foley, AL look for? The top searched job categories for Customer Service Manager jobs in Foley, AL are:
What cities near Foley, AL are hiring for Customer Service Manager jobs? Cities near Foley, AL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Foley, AL as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $49,635 per year, or $23.9 per hour.
CUSTOMER SERVICE MANAGER

CUSTOMER SERVICE MANAGER

KAISHAN COMPRESSOR USA, LLC.

Loxley, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

We are Engineering the Future

Only 30 minutes from Mobile Bay and just an hour from the white sand beaches of Alabama's Gulf Coast, your next career move could come with a view. Join Kiashan Compressor USA in Loxley, Alabama where we design and engineer high quality rotary screw air compressors that are driving a more energy efficient future. Our 130,000 square foot facility is both state-of-the-art and climate controlled. This role is an in-person role and is not eligible for remote work.

We are seeking a Customer Service Manager to own and develop the customer relationship team as they support our distributor network across the Americas. As no two days are ever the same in customer service, you'll aways have the ability to create amazing relationships that contribute to our success by using your passion for problem solving, going above and beyond and working to provide industry-leading service. Our customer service specialists are known for going the extra mile and as the manager of that team we have high expectations that you will motivate and engage your team throughout the working day. We actively promote a team culture to achieve KPIs, while also being able to manage performance, deliver feedback and drive positive change.

Key Responsibilities

Leadership & People Development

  • Lead, coach, and develop a team of customer service representatives to achieve high performance and professional growth
  • Establish clear expectations, performance metrics, and development plans for each team member
  • Conduct regular one-on-ones, performance reviews, and career development conversations
  • Foster a positive, engaged, and accountable team culture built on trust, respect, and collaboration
  • Identify talent gaps and develop training programs to enhance product knowledge, communication skills, and service execution
  • Champion employee engagement and retention through recognition, mentorship, and growth opportunities

Customer & Distributor Support

  • Ensure timely, accurate, and consistent responses to distributor inquiries, orders, and technical support needs
  • Serve as an escalation point for complex customer issues, driving resolution with urgency and professionalism
  • Partner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless distributor experience
  • Continuously evaluate and improve service processes to enhance responsiveness, efficiency, and customer satisfaction
  • Monitor KPIs such as response time, order accuracy, and customer satisfaction

Process Improvement & Operational Excellence

  • Analyze workflows and identify opportunities to streamline processes and reduce waste
  • Implement best practices for order management & communication
  • Utilize data and customer feedback to drive continuous improvement initiatives
  • Collaborate with cross-functional teams to improve systems, tools, and reporting capabilities
  • Support ERP system enhancements to improve service outcomes


Qualifications

  • Bachelor’s degree preferred.10-15 years of experience in lieu of education
  • 5+ years of customer service experience in a manufacturing or industrial environment preferred
  • 3+ years of leadership experience managing teams required
  • Experience working with distributor-based sales channels required
  • Familiarity with ERP systems
  • Highly proficient in Microsoft Office including Teams, Outlook, Excel, Word and PowerPoint
  • Highly proficient in SharePoint
  • Strong problem-solving and decision-making skills
  • Excellent communication and interpersonal skills
  • Experience in compressor systems, rotary screw equipment, or industrial machinery
  • Bilingual capabilities (English/Spanish) preferred


Success Measures

  • Improvement in team engagement and retention
  • Achievement of service KPIs (response time, task accuracy, resolution time)
  • Positive distributor feedback (NPS scores)
  • Demonstrated alignment with and enforcement of company core principles
  • Measurable growth and development of team members

Why This Role Matters

This role is critical to ensuring our distributors experience a best-in-class level of service that reflects our brand and values. By developing a strong team and reinforcing our core principles, the Customer Service Manager plays a direct role in customer loyalty, operational success, and long-term business growth.

Really Good Benefits

We offer medical, dental, vision, Short and Long-term disability, a 401K match of 6% and a quarterly gain sharing (profit sharing) program that will seem unreal.

Our customers come from all walks of life and so do our colleagues. That's why we are proud to be an equal opportunity employer. Ready to join the team? Apply today at Kaishanusa.com/careers.