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Customer Service Manager Jobs in Foley, AL (NOW HIRING)

Wawa, Inc.

Customer Service Supervisor

Fairhope, AL · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Wawa, Inc.

Customer Service Supervisor

Pensacola, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Wawa, Inc.

Customer Service Supervisor

Fairhope, AL · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

RR Living

Service Manager (37509)

Daphne, AL · On-site

$26 - $28/hr

Service Manager Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special. The Service Manager is ...

RR Living

Service Manager (37509)

Daphne, AL

$26 - $28/hr

Service Manager Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special. The Service Manager is ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Foley, AL

Customer Service Manager information

See Foley, AL salary details

$21K

$49.6K

$86.4K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Foley, AL is $49,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $59,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Foley, AL?

The most popular types of Customer Service jobs in Foley, AL are:

What are popular job titles related to Customer Service Manager jobs in Foley, AL?

For Customer Service Manager jobs in Foley, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Foley, AL look for?

The top searched job categories for Customer Service Manager jobs in Foley, AL are:

What cities near Foley, AL are hiring for Customer Service Manager jobs?

Cities near Foley, AL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Foley, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,635 per year, or $23.9 per hour.

Customer Service - Customer Service Representative

capitolcityproduce

Robertsdale, AL

$12.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

We're Hiring: Customer Service Representative (Full-Time) | Robertsdale, AL

Capitol City Produce is growing, and we’re on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you thrive in a fast-paced environment, are detail-oriented, and deliver top-tier professionalism under pressure, we want to hear from you.

What You’ll Do:
As a valued member of our family-owned business, you’ll play a key role in providing outstanding service to our customers. This position is responsible for:

Accurately taking and entering customer orders via phone.

Monitoring customer order patterns and identifying trends or concerns.

Proactively contacting appropriate personnel to resolve issues.

Managing multiple high-volume phone lines with professionalism and efficiency.

Supporting customers with questions or updates regarding products or services.

Why You’ll Love It Here:
At Capitol City Produce, we invest in our team and offer benefits that go beyond the basics:

  • Weekly Pay & On-Demand Pay Access
  • Paid Vacations and Holidays
  • Medical, Dental, Vision & Supplemental Insurance Options
  • 401(k) with Company Match
  • Wellness Program & Employee Development
  • Secured Access Facility
  • Opportunities for Advancement
  • Family-Owned Culture with 70+ Years of Service Excellence

What You Bring to the Table:
High school diploma or equivalent
3–6 years of customer service experience (required)
Excellent communication and problem-solving skills
Friendly, helpful, and professional demeanor
Proficient in 10-key data entry
Experience with Google Suite and Excel
Ability to work flexible hours, including evenings, weekends, and occasional holidays

Schedule Requirements:

Must be available to work one Saturday morning or holiday following training

Occasional mid/night shifts may be required

Apply