TEMP Customer Service Representative Call Center
Immediate temp customer service representative opportunity!
We are currently representing a well-established manufacturing company in Scottsboro, AL that is seeking a customer service representative II to join their team on a contractual basis, with the opportunity to become a permanent employee based on performance.
Key responsibilities:
- Receive and process customer orders via phone, fax, and edi.
- Provide outstanding customer service to dealers, wholesalers, retailers, homeowners, and internal teams.
- Answer customer inquiries regarding product availability, pricing, shipping schedules, warranty information, and order status.
- Coordinate with production, shipping, warehouse, and logistics teams to ensure timely and accurate order fulfillment.
- Resolve customer concerns and complaints while maintaining a high level of professionalism and customer satisfaction.
- Maintain customer records, order files, templates, and account information.
- Process warranty claims, authorize returns and refunds when appropriate, and educate customers on warranty procedures.
- Communicate company policies regarding pricing, freight allowances, returns, labor allowances, and warranty programs.
- Prepare account status reports and perform accurate data entry.
- Support internal departments as needed to ensure exceptional customer service.
Qualifications:
- At least 1 year of customer service or call center experience.
- Excellent verbal, written, and interpersonal communication skills.
- Strong problem-solving and organizational skills with exceptional attention to detail.
- Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Accurate data entry and computer skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, dependable, and customer-focused with a strong sense of ownership.
- Technical school certificate, equivalent experience, or a combination of education and experience preferred.
- Knowledge of water heater products is a plus.
- Associate's degree and commercial refrigeration experience are preferred but not required.