Opelika, AL · On-site
$80 - $100/hr
Valid8 Financial, Inc. is seeking a Director of Customer Experience and Billing Operations to lead customer service teams and optimize billing operations. The role focuses on creating smooth customer ...
Opelika, AL · On-site
$80 - $100/hr
Valid8 Financial, Inc. is seeking a Director of Customer Experience and Billing Operations to lead customer service teams and optimize billing operations. The role focuses on creating smooth customer ...
Birmingham, AL · On-site
$14.50 - $19.50/hr
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers
Birmingham, AL · On-site
$14.50 - $19.50/hr
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers
Dothan, AL · On-site
$15/hr
Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security ... Direct customer contact experience required, especially dealing with difficult situations.
Dothan, AL · On-site
$15/hr
Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security ... Direct customer contact experience required, especially dealing with difficult situations.
Dothan, AL · On-site
$15/hr
Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security ... Direct customer contact experience required, especially dealing with difficult situations.
Dothan, AL · On-site
$15/hr
Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security ... Direct customer contact experience required, especially dealing with difficult situations.
Mobile, AL · On-site
$15/hr
Customer Service Representatives Seasonal Full Time availability Remote roles available in: Mobile, AL Now accepting applications until August 30, 2026 Why Join Us? Do you love helping people? Thrive ...
Mobile, AL · On-site
$15/hr
Customer Service Representatives Seasonal Full Time availability Remote roles available in: Mobile, AL Now accepting applications until August 30, 2026 Why Join Us? Do you love helping people? Thrive ...
Dothan, AL · On-site
$15/hr
Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security ... Direct customer contact experience required, especially dealing with difficult situations.
Dothan, AL · On-site
$15/hr
Customer Service Representative Part-Time Nights and Weekends Company Overview DSI Security ... Direct customer contact experience required, especially dealing with difficult situations.
Hoover, AL · On-site
$15/hr
You'll support multiple departments by directing calls, greeting guests, assisting the sales team ... Log missed calls for Sales Consultants and Service Advisors. * Welcome and greet customers as they ...
Hoover, AL · On-site
$15/hr
You'll support multiple departments by directing calls, greeting guests, assisting the sales team ... Log missed calls for Sales Consultants and Service Advisors. * Welcome and greet customers as they ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Birmingham, AL · On-site
$16 - $21/hr
You'll support multiple departments by directing calls, greeting guests, assisting the sales team ... Log missed calls for Sales Consultants and Service Advisors. * Welcome and greet customers as they ...
Birmingham, AL · On-site
$16 - $21/hr
You'll support multiple departments by directing calls, greeting guests, assisting the sales team ... Log missed calls for Sales Consultants and Service Advisors. * Welcome and greet customers as they ...
Bay Minette, AL · On-site
$16 - $21.75/hr
Customer Service Jason Young - State Farm Agency, located in Bay Minette, AL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a ...
Bay Minette, AL · On-site
$16 - $21.75/hr
Customer Service Jason Young - State Farm Agency, located in Bay Minette, AL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a ...
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Robertsdale, AL · On-site
$12.75 - $17.25/hr
Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we're on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you ...
Montgomery, AL · On-site
$15.75 - $21.50/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
Quick apply
Montgomery, AL · On-site
$15.75 - $21.50/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
Montgomery, AL · On-site
$13.50 - $18.25/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
Montgomery, AL · On-site
$13.50 - $18.25/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
Montgomery, AL · On-site
$15.75 - $21.25/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
Montgomery, AL · On-site
$15.75 - $21.25/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
$16 - $21.75/hr
This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our ...
Quick apply
$16 - $21.75/hr
This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our ...
Bay Minette, AL · On-site
$16 - $21.75/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...
Quick apply
Bay Minette, AL · On-site
$16 - $21.75/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...
Montgomery, AL · On-site
$13.50 - $18.25/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
Quick apply
Montgomery, AL · On-site
$13.50 - $18.25/hr
The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Restock all store items as directed by Store Manager or customer needs. * Plus sell to every ...
$35.3K - $48.3K
6% of jobs
$48.3K - $61.3K
2% of jobs
$61.3K - $74.3K
4% of jobs
$86.3K is the 25th percentile. Wages below this are outliers.
$74.3K - $87.3K
14% of jobs
$87.3K - $100.2K
16% of jobs
The median wage is $110.6K / yr.
$100.2K - $113.2K
10% of jobs
$113.2K - $126.2K
18% of jobs
$130.8K is the 75th percentile. Wages above this are outliers.
$126.2K - $139.2K
15% of jobs
$139.2K - $152.2K
6% of jobs
$152.2K - $165.1K
4% of jobs
$165.1K - $178.1K
5% of jobs
$35.3K
$111.8K
$178.1K
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
The most popular types of Customer Service jobs in Alabama are:
For Director Customer Service jobs in Alabama, the most frequently searched job titles are:
The top searched job categories for Director Customer Service jobs in Alabama are:
Cities in Alabama with the most Director Customer Service job openings:
Opelika, AL • On-site
$80 - $100/hr
Other
Posted 7 days ago
Valid8 Financial, Inc. is seeking a Director of Customer Experience and Billing Operations to lead customer service teams and optimize billing operations. The role focuses on creating smooth customer journeys and ensuring effective communication with clients.
You will be tasked with building SOPs, improving operational efficiencies, and developing a strong, customer-first culture. Join our fast-growing team to make a significant impact in providing exceptional service.
This position requires strong leadership and relevant experience in customer support and billing management.
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Sourced by ZipRecruiter
Finance and insurance
11 - 50 Employees
Seattle, WA, US
2014
