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Customer Experience Strategy Manager Jobs in Arizona

Paychex

Customer Experience Strategist

Phoenix, AZ · On-site +1

$97K/yr

  • Medical

  • Retirement

  • PTO

Overview The Customer Experience Strategist is an integral member of the Paychex Customer ... Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required

Intuit

Staff Customer Experience Strategist

Tucson, AZ · On-site

$93K/yr

We are seeking two exceptional Staff Customer Experience Strategists to elevate the experience for ... Management, or Service Strategy in a complex, matrixed SaaS or services environment * Deep ...

Intuit

Staff Customer Experience Strategist

Tucson, AZ

$93K/yr

Overview We are seeking two exceptional Staff Customer Experience Strategists to elevate the ... Management, or Service Strategy in a complex, matrixed SaaS or services environment * Deep ...

Deloitte

Business Strategy Manager

Tempe, AZ

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic ... Experience with digital technologies that support customer experiences, including customer ...

Kastel Staffing

Marketing Strategy Manager

Scottsdale, AZ · On-site +1

$100K - $110K/yr

Marketing Strategy Manager Location: Phoenix, AZ (Hybrid) M-TH (office) Friday (wfh) Compensation ... Experience building brand positioning, messaging, customer personas, and go-to-market strategies.

Deloitte

Technology Strategy Manager

Tempe, AZ · On-site

Bachelor's degree * 6+ years of experience in strategy, management consulting, business transformation, or enterprise change initiatives * 3+ years of experience leading project workstreams ...

Cisco

Customer Experience Manager

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managing and mitigating renewal risk throughout the customer journey in alignment with sales and ... strategies to support customer goals. Additionally, the role collaborates with sales, delivery ...

State Farm

Experience Lead

Tempe, AZ · Hybrid

$159K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer and employee needs, and establish a clear experience strategy before significant investment is made. You will partner with Group Product Managers, Product Owners, business partners ...

US Bank

Project Manager- Customer Experience

Tempe, AZ · Hybrid

$98K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy ... Project management expereince from inception to post production evaluation. * Strongroot cause ...

Benepass

Manager, Customer Experience

Chandler, AZ · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Magazine's Best Workplaces of 2023 TEAM & ROLE As the Manager of Customer Experience, you will report to the Senior Director of Customer Experience and lead a growing team of Customer Experience ...

Accenture

Software & Platforms Strategy Manager

Scottsdale, AZ · On-site

$87K - $253K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Strategy expert with deep professional experience working across the Software and Platforms ... Managers are expected to be handson in analysis and deliverable shaping while leading teams. * Own ...

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Customer Experience Strategy Manager information

See Arizona salary details

$24K

$81.6K

$124.5K

How much do customer experience strategy manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience strategy manager in Arizona is $81,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $114,400.00 per year, depending on experience, location, and employer.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

How do you become a customer experience strategy manager?

To become a customer experience strategy manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer experience, marketing, or management roles. Developing skills in data analysis, customer journey mapping, and strategic planning is essential, and certifications such as CCXP can enhance prospects. Progression often involves gaining experience in leadership positions and understanding cross-functional business operations.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What are the most commonly searched types of Customer Experience Strategy jobs in Arizona?

The most popular types of Customer Experience Strategy jobs in Arizona are:

What are popular job titles related to Customer Experience Strategy Manager jobs in Arizona?

For Customer Experience Strategy Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Arizona look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Experience Strategy Manager jobs?

Cities in Arizona with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Customer Experience Strategist

Paychex

Phoenix, AZ • On-site, Remote

$97K/yr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

235th of 492 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He/She will provide quantitative analysis of Voice of Customer (VOC) data and research market trends to proactively identify shifts in customer expectations, new interaction options, and ways to optimize existing channels to deliver a best-in-class customer experience. This position relies heavily on data, research, and team feedback to identify the growing needs of the business and help prioritize initiatives accordingly. Data will be gathered from multiple sources including enterprise-wide surveys that will include Paychex and our affiliate companies. Identify the main factors that delight and disappoint our customers and develop action plans through close partnerships with leaders, including senior leadership, product teams, service teams and IT.


Responsibilities
  • Builds and analyzes standard reporting to provide insight about business performance throughout the customer lifecycle.
  • Analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.
  • Create and administer client dashboards to provide updates for various audiences including members of senior leadership.
  • Work with other analytics teams to develop a holistic picture of the customer experience.
  • Support and initiate process improvement efforts in partnership with other areas of Paychex through metrics quantification and analysis, in an effort to improve client experience.
  • Partners with Product, Service, IT, and Leadership Team to influence the inclusion and prioritization of customer-focused initiatives within the product roadmap.

Qualifications
  • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
  • Master's Degree - Preferred
  • 5 years of experience in a strategy development role related to business operations and/or customer experience.
  • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
  • CCXP (Certified Customer Experience Professional) - Preferred

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
      • Master's Degree - Preferred
      • 5 years of experience in a strategy development role related to business operations and/or customer experience.
      • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
      • CCXP (Certified Customer Experience Professional) - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

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    Hours and flexibility

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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