ZipRecruiter

Log In

1

Customer Success Manager Jobs in Arizona (NOW HIRING)

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

Melio

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

New

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

Clayton Homes

Customer Success Manager

Buckeye, AZ

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

Trapp Technology

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

PayPal

Customer Success Manager

Scottsdale, AZ · On-site

Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred * Experience delivering client ...

Versaterm

Director, Customer Success

Mesa, AZ

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Arizona

Customer Success Manager information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer success manager in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Arizona? The most popular types of Customer Success jobs in Arizona are:
What are popular job titles related to Customer Success Manager jobs in Arizona? For Customer Success Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Arizona look for? The top searched job categories for Customer Success Manager jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Manager jobs? Cities in Arizona with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Arizona as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,406 per year, or $37.2 per hour.

Customer Success Manager

Lead Forensics

Scottsdale, AZ • Hybrid

$100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Success Manager
Base salary up to $65,000, plus commission
(Hybrid working - 3 days a week required in the Scottsdale Office)

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.

Typical earnings (including base and commission) for CSMs can exceed:

  • First year: $80,000–$85,000

  • Second year: $90,000–$95,000

  • Third year and beyond: $100,000+

A little about the role, you will be;

  • Building and maintaining client relationships

  • Providing support and assistance throughout the contract lifetime

  • Identifying further use cases to increase value and liaise regularly to develop strategies

  • Contributing to revenue growth by upselling/uplifting client contracts

  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes

  • Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

  • Negotiating contract renewals and expansion proposals

  • Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

  • Sales/Account Management or Customer Success background

  • Experience in using CRM systems

  • Previous experience with interacting with Director Level individuals

  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

  • Great Communications skills

  • Strategic thinker with problems solving skills

  • Strong negotiating skills

  • Previously worked towards targets and KPI’s

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program

  • 20 PTO days, 9 public holidays and your birthday off as standard!

  • Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)

  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events

  • Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

#accountmanagement #saas #customersuccess #clientsuccess #salesengineer

CSMSCO25 #ZR