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Customer Experience Strategy Manager Jobs in Brandon, MS

LB Capital

Customer Experience Representative

Pearl, MS · On-site

$55 - $90/hr

... strategies to meet or exceed revenue goals * Maintain accurate records of all activity in CRM ... Experienced in roofing or exterior home improvement sales (preferred) * Comfortable closing deals ...

LB Capital

Customer Experience Representative

Pearl, MS · On-site

$1.0K/wk

... strategies to meet or exceed revenue goals * Maintain accurate records of all activity in CRM ... Experienced in roofing or exterior home improvement sales (preferred) * Comfortable closing deals ...

TJX Companies

Customer Experience Coordinator

Flowood, MS · On-site

$13.50 - $14/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Madison, MS · On-site

$13.50 - $14/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Flowood, MS · On-site

$13.50 - $14/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Flowood, MS · On-site

$13.50 - $14/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Customer Experience Strategy Manager information

See Brandon, MS salary details

$111.5K

$135.4K

$156.4K

How much do customer experience strategy manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience strategy manager in Brandon, MS is $135,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,100.00 and $147,300.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Experience Strategy Manager jobs in Brandon, MS look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Brandon, MS are:

What cities near Brandon, MS are hiring for Customer Experience Strategy Manager jobs?

Cities near Brandon, MS with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Customer Experience Representative

LB Capital

Pearl, MS • On-site

$55 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Build Relationships. Close Deals. Grow Your Career — No Cold Knocking Required.

Are you an experienced sales professional who loves helping homeowners while building relationships that last? Do you have experience selling roofing, siding, windows, doors, or other exterior home improvement products? If you're competitive, self-driven, and motivated by hitting real revenue targets, we want to talk to you.

We're not just a company — we're a family. The growth of our business, the success of our people, and the happiness of our clients drive everything we do. We lead with positive culture, empowerment, and continuous coaching, not micromanagement, because we believe people do their best work when they're trusted to do it.

As a Customer Experience Representative, you'll focus on re-engaging warm leads — including past clients who didn't move forward the first time — and turning them into satisfied, long-term customers. You'll build trust, educate homeowners, and close deals virtually in a fast-paced, supportive environment.

Why You'll Want This Role
  • Warm leads only — no cold door-knocking, ever
  • Performance-driven income — your effort directly shapes your earnings
  • Real career path — clear opportunities to advance, not a dead-end role
  • Daily coaching and development — invest in your growth, not just your quota
  • Empowered, not micromanaged — you're trusted to do what you do best
  • Family-first culture — supportive leadership that genuinely wants to see you succeed
What You’ll Do
  • Work warm leads and re-engage prior clients who previously chose not to move forward
  • Conduct outbound follow-up calls to educate clients and close deals
  • Build and maintain strong, lasting customer relationships
  • Act as a trusted advisor, helping homeowners solve roofing and exterior issues with tailored solutions
  • Develop and execute sales strategies to meet or exceed revenue goals
  • Maintain accurate records of all activity in CRM software
  • Stay current on product knowledge, industry trends, and competitive insights
You’ll Thrive Here If You’re
  • A proven closer with a track record of meeting or exceeding sales targets
  • Experienced in roofing or exterior home improvement sales (preferred)
  • Comfortable closing deals virtually in a high-paced, competitive environment
  • A natural communicator who builds trust and rapport quickly
  • Tech-savvy — comfortable with CRM systems, iPads/iPhones, and Microsoft Office (Outlook, Word, Excel, Teams)
  • Confident, self-disciplined, and highly motivated
  • Analytical, with a good read on market trends
  • Team-oriented, with a genuine desire to help clients and win together
Compensation & Benefits
  • Base salary plus commission — you'll never be commission-only
  • Earn up to 5% commission on completed jobs
  • Average Customer Experience Representatives earn $1,000 per closed deal
  • Health, Dental, and Vision insurance
  • 401(k) with company match
  • PTO after 90 days
  • Fast-track promotion opportunities
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