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Customer Strategy Manager Jobs in Illinois (NOW HIRING)

Avant

Manager, Identity Fraud Strategy

Chicago, IL

$125K - $155K/yr

You will lead a team of fraud analytics professionals, partner closely with Avant's Customer Identity and Access Management (CIAM) team, and serve as the strategic owner of identity proofing, account ...

Avant LLC

Manager, Identity Fraud Strategy

Chicago, IL · On-site

$125K - $155K/yr

You will lead a team of fraud analytics professionals, partner closely with Avant's Customer Identity and Access Management (CIAM) team, and serve as the strategic owner of identity proofing, account ...

Deloitte

Business Strategy Manager

Chicago, IL

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

Product Ventures

Global Strategy Manager

Chicago, IL · On-site +1

Comfortable researching, prioritizing, and pursuing high-value target accounts  * CRM ... Phase 3 - Strategic Partner:  Over time, you'll evolve into a trusted advisor -- shaping ...

Product Ventures

Global Strategy Manager

Chicago, IL · On-site

Comfortable researching, prioritizing, and pursuing high-value target accounts * CRM ... Phase 3 - Strategic Partner: Over time,you'llevolve into a trusted advisor - shaping conversations ...

Product Ventures

Global Strategy Manager

Chicago, IL · On-site +1

Comfortable researching, prioritizing, and pursuing high-value target accounts * CRM ... Phase 3 - Strategic Partner: Over time,you'llevolve into a trusted advisor - shaping conversations ...

Zoro

Promotional Strategy Manager

Chicago, IL · On-site

$103K - $142K/yr

As the Promotional Strategy Manager, you will own the development and execution of promotional and ... You will leverage customer insights, performance data, and market trends to identify growth ...

Zoro

Promotional Strategy Manager

Chicago, IL · On-site

$97K - $119K/yr

As the Promotional Strategy Manager, you will own the development and execution of promotional and ... You will leverage customer insights, performance data, and market trends to identify growth ...

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Customer Strategy Manager information

See Illinois salary details

$111.9K

$135.9K

$157K

How much do customer strategy manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer strategy manager in Illinois is $135,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,600.00 and $147,800.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What cities in Illinois are hiring for Customer Strategy Manager jobs?

Cities in Illinois with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Illinois as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $135,905 per year, or $65.3 per hour.

Manager, Customer Retention Strategy & Analytics

Grubhub

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Grubhub rating

7.2

Company rating: 7.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

6th of 24 rated food delivery companies

Job description

About The Opportunity
You'll lead the analytical agenda for customer retention for Grubhub's Growth organization, focused on the levers that drive lifetime value. This includes diagnosing what makes customers loyal, identifying where retention is strongest or weakest across segments and behaviors, and shaping how the organization invests in marketing or experiences to deepen the relationships that matter most. You'll work closely with the analysts embedded in our loyalty and partnerships ecosystem, bringing a cross-program view that connects their work to broader retention strategy.
This is a business analytics role, not a reporting role. You'll diagnose what drives lifetime value, identify opportunities the organization hasn't yet recognized, and translate that work into the narratives that shape where retention investment is directed. Executives will turn to you for a point of view on customer behavior, and that perspective will influence investment decisions.
You will also own the measurement frameworks the Growth organization relies on: customer lifetime value, retention curves, cohort economics, and the goal-setting that connects initiative-level optimization to organization-level KPIs. Reporting in this role is treated as a data product, designed for clarity, adoption, and decision impact rather than as a recurring deliverable.
You'll partner closely with CRM, Portfolio Analytics, Product, and Finance. The problems are ambiguous, the pace is fast, and the work has visibility from team leadership through the executive level. The path forward for the right person is broader strategic scope and increasing executive engagement.
The Impact You Will Make
  • The retention insight agenda. Diagnosing what drives lifetime value across the customer base, where retention is strengthening or eroding, and what the organization should do about it. Setting analytical priorities proactively rather than responding reactively to requests.
  • Customer lifetime value and retention measurement. The frameworks that quantify customer value, how it evolves over time, and how marketing, pricing, product, and care investments compound across the customer lifecycle.
  • Cross-program retention strategy. Connecting insight across GH+, partnerships, and the broader customer base to inform where retention investment should be directed. Partnering with program-level analysts to translate their findings into organization-level decisions.
  • Experimentation across the lifecycle. Test design, results synthesis, and the translation of findings into decisions, including the causal inference judgment around when a methodology fits the question and when results generalize.
  • The reporting layer for retention. Dashboards, analysis-ready datasets, and self-service tools, designed for reusability and adoption, not one-time use. Reinventing what isn't working and automating what shouldn't require manual effort.
  • Goal-setting and performance analysis. Partnering with Growth leadership to develop the goals the organization is measured against, then running the analysis that informs whether targets are being met and what to adjust.
  • The narrative. Translating analysis into executive-ready stories that move strategy and unlock investment.

What You Bring to the Table
  • 4-6+ years in an analytics role with a track record of influencing meaningful business decisions through data
  • Demonstrated ability to independently structure ambiguous business questions, conduct sophisticated analysis, and land the resulting narrative with senior stakeholders
  • Deep SQL fluency, with the ability to independently extract and analyze complex data to answer high-stakes business questions
  • Strong instincts for experimentation and causal measurement, including the judgment to match methodology to the question at hand
  • Strong experience with data visualization tools (Tableau, Looker, or similar), with a clear point of view on what makes reporting useful and adopted, and an automation mindset that reduces manual effort over time
  • Cross-functional credibility across Marketing, Finance, Product, CRM, and executive stakeholders
  • Fluency with adopting AI tools (LLMs, MCPs, and emerging technologies) in your analytical workflow, with a demonstrated portfolio of applied work
  • A track record of building reusable analytical infrastructure-systematized datasets, modular reporting layers, or self-service tools-not just delivering one-off analyses
  • Up to 10% travel expected

Got These? Even Better
  • Experience in subscription, marketplace, or multi-sided platform businesses
  • Hands-on experience with loyalty, CRM, or lifecycle marketing analytics
  • Experience designing and evolving CLV or retention measurement frameworks
  • Experience partnering with cross-functional stakeholders to align on metric definitions and build shared reporting foundations
  • Python or similar for advanced analysis and automation
  • Consulting background or other exposure to multiple business models

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome-and encouraged-to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
Illinois: $115,000 per year.
New York: $128,000 per year.
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.
A Final Note
At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

What Grubhub employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Grubhub

Sourced by ZipRecruiter

Grubhub is a leader in the online food delivery industry, primarily functioning in the United States. Headquartered in Chicago, Illinois, it operates in approximately 4,000 U.S. cities. The company provides an online and mobile platform for restaurant pick-up and delivery orders. It was established in 2004 by Matt Maloney and Mike Evans, with the mission of connecting diners with local restaurants. Over the years, Grubhub has been instrumental in streamlining the food order and delivery process. This has enabled it to serve millions of users who can order from their favorite local restaurants through Grubhub's platform. Additionally, Grubhub has increased restaurant reach by providing them with dedicated delivery drivers.

Industry

Internet and it

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

2004

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